Keenya Reed
Huntsville,AL
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
13
13
years of professional experience
Work History
CLN Clinic Assistant
Huntsville Hospital PN Lung Center
09.2024 - Current
- Coordinated patient movements through clinic from waiting areas to examination rooms and phlebotomy stations.
- Accepted cash payments, adjusted balances and submitted records to accounting.
- Prepared examination rooms at start of shift and executed quick turnovers between appointments.
- Assisted with documenting clinic activities and updated medical records.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Taught patients about medications, procedures, and care plan instructions.
Production Technician
BASF
07.2023 - 09.2024
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Promptly documented and reported all defective equipment and hazardous conditions.
- Maintained accurate production records to track progress, identify areas for improvement and meet regulatory requirements.
- Enhanced data gathering, extraction and analysis for diverse workflows and procedures.
- Read worker logs, product processing sheets or specification sheets to verify records adhered to quality assurance specifications.
Driver/Courier
FedEx
06.2020 - 07.2023
- Load packages from the mail facility and transport them to a personal or business address.
- Navigate and utilize tools to ensure direction, input data, and keep track of inventory.
- Work with a team to ensure workload is managed and assist others when needed.
- Provide customer support to customers and residents of homes.
Lead Office Administrator
John Hogan M.D. Obstetrician & Gynecology
03.2018 - 06.2020
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Updated patient information and insurance details for accurate electronic medical records.
- Assisted with medical coding and billing tasks.
Office Administration/Customer Service Rep
Alorica
07.2014 - 03.2018
- Assisted team leads with Office duties/responsibilities such as reviewing and assessing goals, teamwork scheduling, team bonding functions, monthly reports (Office 365)
- Answered incoming calls from customers on issues related to benefit eligibility questions and prescription status inquiries.
- Made outbound calls to customers on prescriptions withhold orders and payment issue.
- Met the performance goals established for the position in the areas of efficiency.
- Trained staff on operating procedures and company services.
Customer Service Representative
Walgreens
02.2013 - 07.2014
- Documented and detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Escalated complicated customer account issues to supervisors and help desk workers.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved accounting, service and delivery concerns.
Education
Diploma - Medical Assistant
Virginia College
Huntsville, AL09.2017
High School Diploma -
Muscle Shoals High
Muscle Shoals, AL05-2012
Skills
- HIPAA regulations
- Data coding
- Electronic health records management
- Medical billing
- Medical office administration
- Escalation management
- Data entry
- Call handling
- Customer service
- Call center operations
- Documentation and reporting
- Call management
Timeline
CLN Clinic Assistant
Huntsville Hospital PN Lung Center
09.2024 - Current
Production Technician
BASF
07.2023 - 09.2024
Driver/Courier
FedEx
06.2020 - 07.2023
Lead Office Administrator
John Hogan M.D. Obstetrician & Gynecology
03.2018 - 06.2020
Office Administration/Customer Service Rep
Alorica
07.2014 - 03.2018
Customer Service Representative
Walgreens
02.2013 - 07.2014
Diploma - Medical Assistant
Virginia College
High School Diploma -
Muscle Shoals High