Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Sonya Davis

ADMINISTRATIVE PROFESSIONAL
Saint Louis,MO

Summary

Motivated and detail-oriented administrative professional with over a decade of experience supporting high-functioning teams in government, nonprofit, medical, and corporate settings. Skilled at streamlining operations, improving customer service, and overseeing intricate scheduling and documentation processes. Recognized for excellent communication abilities, adaptability, and a track record of delivering results in high-pressure situations. Dedicated to upholding confidentiality, precision, and professionalism in all assignments.

Overview

11
11
years of professional experience
1
1
year of post-secondary education
1
1
Certification

Work History

Administrative Assistant

Ruiz McDonald's
01.2025 - Current
  • Respond to a high volume of daily inquiries via phone and email, ensuring prompt and courteous service.
  • Coordinate 10+ technicians for dispatching, scheduling, optimizing field operations, and resource allocation.
  • Establish communication protocols for work order progress to ensure clients are properly informed.
  • Manage 10+ vendor calls daily, and follow up to ensure timely issue resolution.
  • Perform daily reporting, and maintain data accuracy through Excel spreadsheets and tracking tools.

Office Administrative Assistant

Forest Park Forever
01.2022 - 01.2025
  • Supported HR initiatives, scheduling interviews, meetings, and handling staff logistics.
  • Managed 20+ donor/member inquiries daily, providing exemplary customer service.
  • Successfully facilitated a donor experience resulting in a $25,000 contribution in recognition of service excellence.
  • Organized events, reserved spaces, and coordinated meals for meetings and fundraisers.

Secretary II

Family Court
12.2019 - 12.2021
  • Prepared and processed legal documentation for Deputy Juvenile Officers, averaging 20+ documents per day.
  • Maintained detailed filing and data entry systems supporting court processes.
  • Delivered prompt clerical support including faxing, scanning, and archiving documentation.

Secretary II

City of St. Louis, Board of Public Service
10.2018 - 12.2019
  • Designed databases for tracking application statuses and departmental updates.
  • Managed office supplies and equipment maintenance, ensuring uninterrupted workflow.
  • Drafted and proofread internal and external correspondence (30+ documents daily).

Court Room Clerk

St. Louis City Municipal Court
05.2014 - 10.2018
  • Audited dockets and scheduled hearings with accuracy and precision.
  • Processed 50+ docket entries and legal dispositions per day using specialized software.
  • Provided comprehensive clerical support including document preparation and data management.

Education

Associate of Applied Science - Management Support

Patricia Stevens College
Saint Louis, MO
04.2004 - 09.2005

Skills

    Administrative support

    Deadline oriented

    Travel coordination

    Customer service

    Problem-solving

    Time management

    Customer and client relations

    Meeting planning

    Microsoft Office Suite

    Database management

    Task prioritization

    Scheduling and calendar management

Certification

Certified Notary Public

Timeline

Administrative Assistant

Ruiz McDonald's
01.2025 - Current

Office Administrative Assistant

Forest Park Forever
01.2022 - 01.2025

Secretary II

Family Court
12.2019 - 12.2021

Secretary II

City of St. Louis, Board of Public Service
10.2018 - 12.2019

Court Room Clerk

St. Louis City Municipal Court
05.2014 - 10.2018

Associate of Applied Science - Management Support

Patricia Stevens College
04.2004 - 09.2005

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