With a proven track record at Pro Clean, I excel in delivering top-notch customer service and deep cleaning expertise, enhancing client satisfaction and operational efficiency. My leadership in training teams and improving processes, alongside a strong work ethic and exceptional teamwork skills, has consistently elevated customer experiences and referral rates.
Hi, I’m
Amber Crawford
New Orleans,Louisiana
Summary
Overview
19
years of professional experience
Work History
Pro CleanNew Orleans, LA
Lead Professional House Cleaner
07.2020 - 04.2024
Job overview
- Provided exceptional customer service while addressing specific cleaning requests from clients.
- Demonstrated flexibility in adapting to varied work schedules for different clients'' needs.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Enhanced client satisfaction by meticulously cleaning and sanitizing residential properties.
- Contributed to team efficiency by training new hires on company policies, procedures, and best practices in cleaning services.
- Ensured completion of all assigned tasks within allotted timeframes, demonstrating effective time-management skills.
- Enhanced client satisfaction by consistently providing thorough and detail-oriented cleaning services.
AllPhase ConstructionKenner, LA
Construction Superintendent
09.2017 - 06.2019
Job overview
- Delivered reports to construction manager to detail project updates and likely completion dates, noting delays, and causes.
- Supervised field crews to maximize quality and work efficiency.
- Managed subcontractors effectively, ensuring timely completion of tasks and high-quality workmanship.
- Scheduled subcontractors, consultants and vendors to coordinate completion of jobs and tasks.
- Delivered projects ahead of schedule by developing efficient construction processes and coordinating teams effectively.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Maintained accurate records related to project progress reports, change orders, subcontractor agreements, invoices for timely submission to clients or regulatory agencies when required.
- Increased customer satisfaction by maintaining open lines of communication, addressing concerns promptly, and ensuring quality work throughout the project lifecycle.
Cottage Care Of Baton RougeBaton Rouge, LA
Professional Residential Cleaner
03.2017 - 05.2019
Job overview
- Wiped walls, decoration, and appliances.
- Enhanced client satisfaction by providing thorough and meticulous cleaning services catered to individual needs.
- Offered specialized deep-cleaning services that revitalized living spaces, increasing overall home comfort.
- Supported clients during life transitions by organizing belongings and decluttering spaces for increased functionality.
- Demonstrated punctuality and reliability by consistently arriving on time for scheduled appointments, instilling trust and confidence in clients.
- Provided exceptional customer service by addressing concerns promptly and adapting services based on feedback received from clients.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Increased client referrals by consistently exceeding expectations through attention to detail and professionalism.
- Increased overall home sanitation levels by disinfecting high-touch surfaces regularly during cleaning sessions.
- Assisted clients in decluttering their living spaces, creating more functional environments for daily activities.
Waffle HouseGonzales, LA
Waitress Supervisor
05.2005 - 10.2016
Job overview
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
- Contributed to revenue growth through effective management of guest reservations, seating arrangements, and special event bookings.
- Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
- Implemented staff training programs focusing on food allergy awareness, reducing instances of allergic reactions among restaurant guests.
- Provided detailed daily reports on sales figures resulting in better financial planning and budgeting.
- Greeted new customers, discussed specials, and took drink orders.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Trained staff members on use of POS system.
- Bussed and reset tables to keep dining room and work areas clean.
- Supervised server staff and simultaneously served personal section of tables.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
Central High SchoolBaton Rouge, LA
High School Diploma
05.2005
University Overview
Skills
- Strong Work Ethic
- Bathroom sanitization
- Proper chemical usage
- Appliance cleaning
- Deep cleaning expertise
- Laundry services
- Stain removal techniques
- Insured and bonded
- Post-construction cleaning
- Background-checked
- Move-in and move-out cleaning
- Teamwork
- Customer Service
- Customer service-focused
- Cleaning bathrooms
- Vacuuming
- Housekeeping
- Cleaning techniques
- Customer-Oriented
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Lead Professional House Cleaner
Pro Clean
07.2020 - 04.2024
Construction Superintendent
AllPhase Construction
09.2017 - 06.2019
Professional Residential Cleaner
Cottage Care Of Baton Rouge
03.2017 - 05.2019
Waitress Supervisor
Waffle House
05.2005 - 10.2016
Central High School
High School Diploma