Keera Goolsby
Washington Court House,OHIO
Summary
Driven Sales Lead Keyholder with a comprehensive background in retail sales and team leadership. Possess strong skills in customer service, merchandising, and inventory management. Known for nurturing client relationships, driving revenue growth, and effectively training new staff members. Consistently exceed sales goals and improve store operations efficiency through proactive problem-solving.
Overview
4
4
years of professional experience
Work History
Sales Lead Keyholder
Vera Bradley
Jeffersonville, OHIO
06.2022 - Current
- Greeted customers and provided assistance with product selection.
- Provided customer service to ensure satisfaction with purchases.
- Assisted in training new sales associates on store policies, procedures, and standards of operations.
- Performed opening and closing duties including counting cash drawers and preparing bank deposits.
- Maintained a neat, organized, and clean work area throughout the shift.
- Developed strategies to increase sales opportunities by utilizing promotional materials, displays, and signage.
- Processed payments using various methods such as credit cards or cash transactions.
- Enforced loss prevention policies to minimize theft or fraud incidents within the store.
- Created monthly reports for management regarding sales performance and customer feedback.
- Resolved customer issues in a timely manner while maintaining professionalism at all times.
- Supervised staff during shifts to ensure proper coverage of the floor at all times.
- Identified trends in customer shopping habits and communicated those findings to management.
- Ensured compliance with company policies related to safety regulations, health codes, security measures.
- Monitored daily activities of employees including register transactions and stocking shelves.
- Assisted customers in locating items within the store or online through use of technology resources.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Supervised bank deposits and security procedures to support store opening and closing.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Assisted in general housekeeping to maintain store image.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Protected store assets by assisting with audits, routine cycle counts and physical inventory.
- Collaborated with management to determine key tasks and delegate to staff members.
- Facilitated and developed lasting relationships with clients to increase client retention.
- Developed extensive product knowledge, growing revenue and building consumer base.
- Captured customer information to maximize future clienteling opportunities.
- Greeted customers to determine wants or needs.
- Provided feedback to management on customer needs and preferences to improve product offerings.
- Cleaned shelves, counters and tables to maintain organized store.
- Answered store and merchandise questions and led customers to wanted items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Organized store by returning merchandise to proper areas and restocked displays.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Computed purchases and received and processed cash or credit payment.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Recommended, selected and located merchandise based on customer desires.
- Placed special orders or called other stores to find desired items.
- Bagged or packaged purchases and wrapped gifts.
Sales Associate
H&M Retail Store
Jeffersonville, OHIO
05.2021 - 04.2022
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Analyzed customer feedback data to recommend improvements in service quality.
- Helped customers find specific products, answered questions, and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Developed trusting relationships with customers by making personal connections.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Assessed customer needs to provide assistance and information on product features.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Received and displayed product shipments on store retail shelves upon delivery.
- Used technology resources to assist customers in locating and selecting items.
Receptionist
Susan Wollschied Attroney at Law
Washington Court House, OHIO
08.2020 - 08.2021
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Verified visitors' identification cards before allowing access to the building.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Monitored security cameras in the lobby area to ensure safety of employees and guests.
- Organized conference room reservations for meetings or events.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Scheduled and confirmed appointments.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Updated and recorded customer or client information to maintain accounts.
- Processed payments and updated accounts to reflect balance changes.
- Sorted incoming mail and directed to correct personnel each day.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
- Scheduled and confirmed appointments and meetings for management team.
- Developed and maintained a filing system for essential documents, improving office organization.
- Assisted in the preparation of regularly scheduled reports by collecting and analyzing information.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Scheduled space or equipment for special programs, meetings and conferences.
Education
Associate of Science - Business Management
Ohio University
Chillicothe Ohio 05-2023
Advanced Esthetics
Creative Images Institute of Cosmetology
Dayton, OHSkills
- Strong leadership
- Team Management
- Customer Service Management
- Front end operations
- Promotional planning
- Workplace Safety
- Cash Handling Accuracy
- Customer Service
- Bank Deposits
- Store maintenance
- Employee oversight
- Staff Training
- Training and mentoring
- Store operations oversight
- Daily Reporting
- Team member development
- Cash Handling
Timeline
Sales Lead Keyholder
Vera Bradley
06.2022 - Current
Sales Associate
H&M Retail Store
05.2021 - 04.2022
Receptionist
Susan Wollschied Attroney at Law
08.2020 - 08.2021
Associate of Science - Business Management
Ohio University
Advanced Esthetics
Creative Images Institute of Cosmetology
Similar Profiles
Brittney ArnoldBrittney Arnold
Assistant Manager - Full Time Key Holder at Vera BradleyAssistant Manager - Full Time Key Holder at Vera Bradley
Ryan LeeRyan Lee
FULL TIME TEAM LEAD at Vera BradleyFULL TIME TEAM LEAD at Vera Bradley
Michayla YeardieMichayla Yeardie
Team Lead at Vera BradleyTeam Lead at Vera Bradley