Keera Nightingale
Daytona Beach,Florida
Summary
Demonstrated success in managing high workload in dynamic environments. Good communication and organizational abilities. Proactive individual focused on delivering high-quality customer/patient-centered care. Polite, professional and successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Coquina Center
04.2023 - Current
- Educated patients and families on health management and post-discharge instructions.
- Trained new staff on best practices in patient care and safety protocols.
- Implemented infection control measures to maintain a safe environment for patients and staff.
- Led initiatives to improve patient satisfaction scores through enhanced service delivery.
Certified Nursing Assistant
Shiftmed
11.2021 - 04.2023
- Assisted patients with daily living activities, ensuring comfort and well-being.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Documented patient care accurately in electronic health records for compliance and continuity.
- Collaborated with healthcare team to develop individualized patient care plans.
Certified Nursing Assistant
Elite Medical Staffing
01.2022 - 03.2023
- Complied with all specific guidelines and performed hands-on nursing care to patients under RN supervision.
- Followed and promoted protocols and procedures to ensure effectiveness, efficiency and safety.
- Worked with peers, RNs and LPNs in monthly meetings to brainstorm new activities for patients and discuss ways to resolve issues.
- Observed patient responses and input updates into the computer system.
- Readied rooms for patients and prevented infections by keeping areas clean, linens changed, and trash collected.
- Managed and administered prescription and over-the-counter medications.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
- Answered call lights and aided in patient comfort and safety by adjusting beds, lights, bed rails, pillows, patient clothing and bedside tales or equipment.
- Gathered and documented patient vital signs on daily basis.
Certified Nursing Assistant
Seaside Health and Rehabilitation Center
01.2017 - 01.2021
- Complied with all specific guidelines and performed hands-on nursing care to patients under RN supervision.
- Followed and promoted protocols and procedures to ensure effectiveness, efficiency and safety.
- Worked with peers, RNs and LPNs in monthly meetings to brainstorm new activities for patients and discuss ways to resolve issues.
- Observed patient responses and input updates into the computer system.
- Readied rooms for patients and prevented infections by keeping areas clean, linens changed, and trash collected.
- Managed and administered prescription and over-the-counter medications.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
- Answered call lights and aided in patient comfort and safety by adjusting beds, lights, bed rails, pillows, patient clothing and bedside tales or equipment.
- Gathered and documented patient vital signs on daily basis.
Team Member / Cashier
Checkers
07.2017 - 11.2017
- Counted cash in register drawer to balance register at beginning and end of shift.
- Took food orders from individuals and families and explained offerings.
- Assisted counter staff in packing ready orders and distributing to customers.
- Provided customers with information on specials and discount deals.
- Completed thorough washing and sanitizing of all dishes, glassware and silverware after each use.
- Maintained clean, sanitized and well-organized food preparation zones to promote store efficiency.
Call Center Agent
American Support
01.2016 - 01.2017
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Training the call center staff according to the set plans
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
- Generate customer interest in the services or products offered by the company
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Team Member / Cashier
Little Ceaser's Pizza
01.2015 - 01.2016
- Counted cash in register drawer to balance register at beginning and end of shift.
- Took food orders from individuals and families and explained offerings.
- Assisted counter staff in packing ready orders and distributing to customers.
- Provided customers with information on specials and discount deals.
- Completed thorough washing and sanitizing of all dishes, glassware and silverware after each use.
- Maintained clean, sanitized and well-organized food preparation zones to promote store efficiency.
Education
Associate of Arts - Nursing
Daytona State College
Daytona Beach, FLCertified Nursing Assistant - undefined
Caring For Others Academy Inc
Daytona Beach, FL01.2017
High School Diploma - undefined
Richard Milburn Academy
Daytona Beach, FL01.2015
Skills
- Responding to emergencies
- Compassionate
- Companionship and emotional support
- Observing responses
- Recording vital signs
- Feeding assistance expert
- Data entry
- Patient privacy and confidentiality
Certification
Certified Nursing Assistant 2017 - Current
Timeline
Certified Nursing Assistant
Coquina Center
04.2023 - Current
Certified Nursing Assistant
Elite Medical Staffing
01.2022 - 03.2023
Certified Nursing Assistant
Shiftmed
11.2021 - 04.2023
Team Member / Cashier
Checkers
07.2017 - 11.2017
Certified Nursing Assistant
Seaside Health and Rehabilitation Center
01.2017 - 01.2021
Call Center Agent
American Support
01.2016 - 01.2017
Team Member / Cashier
Little Ceaser's Pizza
01.2015 - 01.2016
Certified Nursing Assistant - undefined
Caring For Others Academy Inc
High School Diploma - undefined
Richard Milburn Academy
Associate of Arts - Nursing
Daytona State College