Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keera Peterson

Dawson

Summary

Dynamic customer service professional with extensive experience at Dell, excelling in conflict resolution and relationship building. Proven ability to enhance customer satisfaction through active listening and effective problem resolution. Skilled in data entry and proficient in Microsoft Excel, fostering loyalty and repeat business through empathetic communication and informed recommendations.

Overview

2026
2026
years of professional experience

Work History

Customer Service Representative

Dell
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Dental Receptionist

Gryphon Dental Care
10.2023 - 07.2025
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
  • Provided excellent customer service to create positive experiences and build patient trust.
  • Communicated with insurance companies to dispute unpaid claims and verify patient coverages.

Customer Service Representative

Blue Shield
08.2020 - 03.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Site Manager

Toys R Us
05.2016 - 04.2019
  • Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
  • Developed strong relationships with clients through consistent communication of project updates and prompt resolution of concerns or issues.
  • Interviewed, hired, and trained new workers.
  • Reduced safety incidents by conducting regular site inspections and enforcing strict adherence to safety protocols.

Manger

Big Lots
01.2014 - 03.2018
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Improved marketing to attract new customers and promote business.

Education

Terrell High School
Dawson Ga
05.2012

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Relationship building
  • Call center experience
  • Computer proficiency
  • Conflict resolution
  • Complaint handling
  • Microsoft Excel
  • Payment processing
  • Client relations
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Microsoft outlook
  • Scheduling
  • Follow-up skills
  • Call management
  • Product knowledge
  • Appointment scheduling
  • Order processing
  • Technical support

Timeline

Dental Receptionist

Gryphon Dental Care
10.2023 - 07.2025

Customer Service Representative

Blue Shield
08.2020 - 03.2023

Site Manager

Toys R Us
05.2016 - 04.2019

Manger

Big Lots
01.2014 - 03.2018

Customer Service Representative

Dell

Terrell High School

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Keera Peterson