Keera Corbett
West Babylon,NY
Summary
Sales and Copy Supervisor with experience in designing, planning and executing projects large and small. Innovative individual with the ability to work with others toward a common goal. Strong work ethic and communication skills. Possess the ability to build lasting relationships with customers as well as vendors and co-workers. Excellent presentation and consultation skills.
Overview
7
7
years of professional experience
Work History
Print and Marketing Supervisor
Staples Connect
01.2020 - Current
- Provide excellent customer service, meet deadlines and work to resolve difficult problems
- Accountable for Customer printing and marketing projects and overall satisfaction
- Provide training, coaching and overall guidance to customers utilizing self-serve areas
- Help customers design and develop print materials for their individual needs or business needs
- Communicate customer needs and concerns to the manager if needed
- Signing up customers for Staples Connect app and explaining how benefits are applied
- Utilize in-store Ipostal Mail service for Customers, including distributing mail, holding and returning at customer direction
- Accept and ship Amazon and UPS packages in accordance with those company conditions
- Manage workload and other responsibilities to ensure projects are always completed in a timely manner
- Build strong relationships with customers and vendors
- Customer development
- Maintaining weekly departmental budget
- Ordering and keeping track of inventory is needed to carry out all customer jobs as well as departmental jobs
- Upselling products.
- Organized promotional items for customers and events.
- Designed and implemented marketing and branding collateral.
Production Lead
Staples Connect
08.2019 - 01.2020
- Supported employees by accurately tracking time and proactively resolving any conflicts.
- Trained workers in proper operation, calibration and maintenance of production line equipment.
- Handled production line documentation for waste, downtime and output.
- Monitored employee activities to verify consistent use of good manufacturing principles.
- Worked with supervisor and other team leads to manage and prioritize staffing assignments to meet customer demand and production schedules.
Copy and Print Associate
Staples Connect
04.2017 - 08.2019
- Answered phone calls to provide prompt and courteous answers to questions and encourage customer store visits.
- Provided mounting and laminating support to preserve and protect documents and photos.
- Operated copiers and printers, trimmed stock to special sizes and bound booklets using spiral or saddle-stitch techniques to complete customer job requests.
- Entered customer orders in POS register system and created invoices to collect accurate payment.
- Completed complex customer orders accurately and within quoted time limit.
- Incorporated selling skills and product and service knowledge to meet customer needs.
- Offered bindery and finishing services to enhance printing jobs and prepare polished marketing materials.
- Created customized options and solutions to meet customer unique copy and printing needs.
- Transferred large order requests to Production Hub in NYC to expedite processing and fulfillment.
- Performed regular maintenance to keep equipment in optimal working condition.
- Engaged business customers by explaining latest store promotions to drive sales of copy and print services.
Cashier
Staples Connect
01.2017 - 04.2017
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Used POS system to enter orders, process payments and issue receipts.
Education
AAS - Biology
Suffolk County Community College
2024
Advanced Regents Diploma -
North Babylon High School
2016
Skills
- Traveling
- Reading Comprehension
- Credit Card Transaction Processing
- Special Assignments
- Client Support
- Community Marketing
- Team Direction
- Developing Marketing Collateral
- Promotion and Advertising
Timeline
Print and Marketing Supervisor
Staples Connect
01.2020 - Current
Production Lead
Staples Connect
08.2019 - 01.2020
Copy and Print Associate
Staples Connect
04.2017 - 08.2019
Cashier
Staples Connect
01.2017 - 04.2017
AAS - Biology
Suffolk County Community College
Advanced Regents Diploma -
North Babylon High School
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