Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic

Keeron Hairston

4292 Traipse Path,GA

Summary

Results-driven and dependable professional with extensive experience across logistics, transportation, customer service, and municipal operations. Skilled in time management, problem-solving, and delivering high-quality service. Proven ability to adapt to dynamic environments and collaborate effectively with teams to meet organizational goals.

Overview

8
8
years of professional experience

Work History

Grounds Supervisor

City of Decatur
Decatur, GA
06.2023 - Current
  • Maintained city infrastructure, including roadways, sidewalks, and public spaces.
  • Performed routine inspections and repairs to ensure safety and compliance with regulations.
  • Collaborated with team members to complete projects efficiently and on schedule.
  • Reduced equipment downtime with proactive maintenance strategies, extending the lifespan of tools and machinery.
  • Collaborated with other department supervisors to coordinate multi-disciplinary project efforts seamlessly.
  • Maximized water conservation, checking sprinkler spray angles and testing digital controller performance.
  • Enhanced team productivity through effective scheduling, task delegation, and performance monitoring.
  • Conducted regular evaluations of staff performance, providing constructive feedback for continuous improvement opportunities.
  • Increased safety standards by conducting regular inspections and promptly addressing potential hazards on the grounds.
  • Oversaw the hiring process for groundskeeping staff members, selecting qualified candidates who aligned with organizational values and goals.
  • Developed training programs for new staff members, ensuring consistent quality in workmanship across the team.
  • Established preventative maintenance schedules for equipment, reducing repair costs and increasing operational efficiency.
  • Improved landscape aesthetics by implementing innovative design concepts and supervising the maintenance team.
  • Participated in long-term landscaping strategy development, aligning grounds management initiatives with the organization''s overall vision and objectives.
  • Optimized irrigation systems to conserve water usage without compromising overall landscape health.
  • Participated in seminars to better understand natural pest control products.
  • Maintained diverse landscape, monitoring plant health, aesthetics, and irrigation systems.
  • Managed inventory of supplies effectively, maintaining adequate stock levels while minimizing waste and cost overruns.
  • Promoted a strong teamwork environment by fostering open communication and collaboration among staff members.
  • Maintained compliance with local regulations regarding pesticide use, stormwater management, and other relevant guidelines in groundskeeping operations.
  • Created a safe working environment by enforcing strict adherence to safety protocols among the team members during daily tasks or large-scale projects.
  • Delegated daily tasks to landscapers and contracted workers to meet schedule demands and obtain top-quality results.
  • Ensured timely completion of projects with efficient resource allocation and budget management.
  • Streamlined maintenance processes by developing and implementing detailed work plans for all tasks.
  • Increased overall property appeal through seasonal decoration planning and execution, enhancing visitor experience during events or celebrations.
  • Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
  • Maintained tools and equipment to foster safe and consistent operation.
  • Supervised team member performance to meet client deadlines and requirements.
  • Delegated tasks to workers daily, taking into account personal skill levels, daily targets and necessary condition adaptations.
  • Identified tools, machinery and personnel required for projects and properly managed resources.
  • Trained over new employees on equipment, closely monitoring use for safety and adherence to company protocols.
  • Supervised landscaping teams, prioritizing tasks and giving feedback for quality control.
  • Adapted daily plans according to weather, staffing levels and client needs to maintain excellent client satisfaction and adhere to timelines.
  • Monitored weather conditions to plan work schedules effectively and minimize project delays.
  • Communicated with clients to provide price quotes, discuss design needs and schedule work.
  • Enforced safety protocols for projects to minimize equipment accidents and personnel injuries.
  • Instructed team members in groundskeeping practices, lawn cultivation, pruning and grounds design.
  • Assessed soil and landscape conditions, selecting appropriate plants, trees and shrubs for projects.
  • Reviewed landscape project tasks, determining budgets and timelines for completion.
  • Scheduled staff members for landscaping shifts, enabling adequate coverage for projects.
  • Educated clients on proper lawn and plant care, giving details on appropriate watering and fertilization.
  • Trained personnel on irrigation, pest control and planting techniques to promote landscaping skills.
  • Assisted clients with development of long-term landscape plans and strategies.
  • Managed supply inventory and assigned replenishment to team members.
  • Directed and supervised construction of fences, decks and other outdoor structures.
  • Installed ponds, waterfalls and other water features and tested for proper functionality.

Trainer

FedEx
4644 S Park Blvd, Ellenwood, GA 30294
03.2023 - 11.2023
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
  • Collaborated with subject matter experts to create accurate training content.
  • Enhanced trainee engagement through interactive workshops and hands-on activities.
  • Facilitated team-building exercises to foster collaboration between department members.
  • Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
  • Promoted a culture of continuous learning by advocating for professional development opportunities.
  • Streamlined processes for creating, updating, and distributing training materials, resulting in significant time savings for staff members involved in these tasks.
  • Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
  • Developed customized training materials for various industries, ensuring relevance to the target audience.
  • Contributed to the retention of top talent by providing employees with the resources and support necessary to excel in their roles.
  • Streamlined onboarding process, reducing new hire ramp-up time.
  • Increased employee competency with creation of targeted skill development paths.
  • Optimized training delivery schedules, accommodating diverse learning styles and work commitments.
  • Engaged with subject matter experts to ensure training content accuracy and relevance.
  • Revolutionized safety training, significantly reducing workplace accidents.
  • Led cross-functional team to update training curricula, keeping pace with industry changes.
  • Promoted culture of continuous improvement by initiating regular training feedback loops.
  • Customized leadership development programs, resulting in marked increase in leadership capabilities across departments.
  • Conducted comprehensive needs assessments for tailored training programs, enhancing employee performance.
  • Advanced organizational goals through strategic development of training initiatives aligned with company objectives.
  • Facilitated workshops on advanced communication skills, significantly improving team collaboration.
  • Enhanced training accessibility, converting traditional materials into e-learning formats.
  • Elevated participant engagement by developing interactive training modules.
  • Developed comprehensive evaluation system to measure training effectiveness and inform future improvements.
  • Implemented gamification techniques in training sessions, boosting learner engagement and participation.
  • Pioneered mentorship program, fostering professional growth and development.
  • Boosted training session effectiveness with integration of multimedia tools.
  • Improved learning outcomes with application of adult learning principles in all training programs.
  • Designed and implemented continuous learning platform, ensuring knowledge retention and skill development.
  • Analyzed training data to identify trends and areas for improvement, leading to more targeted training efforts.
  • Provided coaching and mentoring to employees.
  • Trained and mentored [Number] new personnel hired to fulfill various roles.
  • Facilitated virtual, in-person and blended learning sessions.
  • Established and maintained quality control standards.
  • Analyzed and evaluated training effectiveness and program outcomes.
  • Utilized variety of instructional design methodologies to create effective learning experiences.
  • Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
  • Developed job-specific competencies and performance standards.
  • Built and maintained professional relationships with vendors and suppliers.
  • Developed lesson plans, instructional materials and written practice tests for and training courses.
  • Developed and implemented successful onboarding program.
  • Created and oversaw training programs for operations.
  • Developed and executed performance management programs to increase employee engagement and productivity.
  • Wrote training manuals for employees and positions according to strict company guidelines and protocols.
  • Designed and delivered web-based, self-directed learning materials.
  • Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring 92%.
  • Worked with vendors to customize courseware to accommodate business needs.
  • Used to design training for employees and increase company retention and productivity rates 85%.
  • Wrote contracts for company employees, working towards satisfactory agreement between executives, employees and personal goals.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Unloaded, and sorted packages with accuracy and efficiency.
  • Ensured timely distribution by meeting strict shipping deadlines.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Operated warehouse equipment safely and effectively.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Atlanta Watershed Management

City of Atlanta
Atlanta Hemphill Water Treatment, 650 17th St NW
01.2022 - 02.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Produced monthly reports using advanced Excel spreadsheet functions.
  • Utilized data visualization tools to effectively communicate business insights.
  • Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
  • Improved decision-making processes with accurate data analysis and visualization techniques.
  • Used statistical methods to analyze data and generate useful business reports.
  • Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions.
  • Enhanced business efficiency by identifying trends and patterns in complex datasets.
  • Integrated multiple sources of disparate data into cohesive datasets using ETL processes, improving overall analytic capabilities.
  • Managed large-scale databases to ensure timely access to critical information for key stakeholders.
  • Provided actionable insights through comprehensive reports and dashboards, supporting strategic initiatives.
  • Implemented robust control measures to improve analytical output reliability.
  • Developed custom algorithms to optimize data mining, increasing the effectiveness of analytical insights.
  • Increased efficiency in data storage and retrieval by implementing robust database management systems.
  • Conducted comprehensive data analysis to support strategic planning, leading to more informed decision-making.
  • Enhanced data accuracy by automating data cleansing processes, significantly reducing manual errors.
  • Improved data visualization techniques, making insights more accessible to non-technical stakeholders.
  • Facilitated knowledge sharing by creating centralized data repository accessible to all relevant parties.
  • Enabled more personalized customer experiences by analyzing behavior patterns and preferences.
  • Streamlined data access for remote teams by implementing cloud-based data management solutions.
  • Enhanced team's analytical capabilities with training on latest data analysis tools and techniques.
  • Automated routine data analysis tasks, freeing up time for more complex analysis.
  • Conducted ad-hoc analysis to address urgent business questions, facilitating rapid response to market changes.
  • Optimized data collection methods to enhance quality and volume of data captured for analysis.
  • Contributed to development of predictive models, aiding in forecasting of market trends.
  • Collaborated with IT to ensure data security measures were in place, safeguarding sensitive information.
  • Reduced data redundancy with effective data modeling, ensuring optimal use of storage resources.
  • Streamlined reporting processes, resulting in faster turnaround times for monthly performance reports.
  • Improved data governance practices, ensuring compliance with regulatory standards and internal policies.
  • Supported marketing strategies by providing detailed customer segmentation analysis.
  • Leveraged advanced analytics to identify trends, enabling proactive business strategy adjustments.
  • Developed and maintained data pipelines for seamless flow of information, ensuring timely availability for decision-making.
  • Facilitated cross-departmental data integration, enhancing overall data coherence and utility.
  • Analyzed data to identify root causes of problems and recommend corrective actions.
  • Developed customized reports, summarizing and presenting data in visually appealing format.
  • Created data models to support decision-making processes.
  • Created dashboards to monitor and track key performance indicators.
  • Identified patterns and trends in large data sets and provided actionable insights.
  • Updated and developed scripts and queries to extract and analyze data from multiple sources.
  • Utilized data visualization techniques to present and explain complex data sets.
  • Designed and developed data pipelines to acquire, clean and process data.
  • Provided technical support for troubleshooting analytics and reporting issues.
  • Collaborated with stakeholders to identify business needs and data sources.
  • Generated standard and custom reports to provide insights into business performance.
  • Generated ad-hoc reports to evaluate specific business requirements.
  • Developed data mining algorithms to identify and classify patterns in data.
  • Optimized data access and storage to improve performance of analytics systems.
  • Developed complex dashboard and reporting tools to track business performance metrics.
  • Deployed predictive analytics models to forecast future trends.
  • Implemented business intelligence solutions to increase operational efficiency.
  • Developed and implemented data governance policies and procedures.
  • Developed and maintained data warehouses and data marts to support business operations.
  • Assisted with creating data cubes and OLAP models to improve data analysis.

Uber Partner

Uber
Atlanta, Ga
03.2020 - 02.2023
  • Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
  • Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
  • Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
  • Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality.
  • Provided safe transportation for passengers, adhering to traffic laws and regulations.
  • Maintained a high driver rating through excellent communication and navigational skills.
  • Managed challenging situations calmly, addressing any conflicts or issues that arose during rides.
  • Handled ride requests professionally, respecting privacy boundaries of both riders and drivers.
  • Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
  • Utilized technology effectively for managing ride requests, payments, and tracking trip progress.
  • Picked up riders at designated locations and greeted upon vehicle entry.
  • Enhanced passenger experience by keeping a clean and comfortable vehicle environment.
  • Built rapport with passengers through friendly conversation and attentive listening.
  • Assisted passengers with special needs or requirements, ensuring their comfort throughout the ride.
  • Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
  • Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors and daisy-chaining rides.
  • Increased efficiency with effective route planning and GPS navigation usage.
  • Updated knowledge of local landmarks and destinations to provide accurate directions to passengers when needed.
  • Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
  • Accepted and processed fares.
  • Displayed adaptability in navigating various driving conditions and environments, ensuring passenger safety at all times.
  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
  • Completed daily vehicle maintenance and repair to guarantee dependable and safe ride.
  • Monitored traffic patterns and adjusted routes to minimize travel time.
  • Adhered to all safety regulations and traffic laws while driving.
  • Assisted passengers with loading and unloading luggage for enhanced customer care.
  • Inspected vehicles to confirm safe and fully-functioning working condition.
  • Built and maintained positive relationships with passengers by providing friendly and professional service.
  • Responded to passenger concerns and complaints politely and professionally.
  • Followed company guidelines and policies when interacting with passengers.
  • Processed payments for rides and provided accurate change when necessary.
  • Remained calm and poised in emergent situations.
  • Delivered passengers to destinations safely and on time.
  • Followed designated routes and schedules while operating vehicles.
  • Planned routes based on knowledge of local areas, GPS information, and customer preferences.
  • Communicated with passengers regarding estimated time of arrival.
  • Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.
  • Maintained excellent condition of vehicles through re-fueling, cleaning and repairing.
  • Developed deep knowledge of local routes and area destinations.
  • Checked condition of vehicle's tires, brakes and safety equipment to maintain systems in working order.
  • Assisted elderly and disabled passengers entering and exiting shuttle.
  • Observed city, street and highway driving regulations and took necessary driving precautions when transporting customers.
  • Responded with ease to sudden changes in routes and schedules.
  • Adhered to tight schedule and met departure and arrival deadlines.
  • Followed applicable traffic regulations and traffic laws.
  • Helped passengers with luggage, collected fares and politely answered questions.
  • Pointed out landmarks and other points of interest to passengers.
  • Maintained impeccable records of daily drives, vehicle maintenance and notable incidents.
  • Drove VIPs to corporate events and meetings.
  • Checked vehicles for adequate supply of fuel, oil and other necessary fluids.
  • Observed passengers during the journey and reported any suspicious behavior.

Package Handler/Crew Trainer

FedEx
4665 S Park Blvd, Ellenwood, GA 30294
03.2021 - 02.2022
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
  • Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Contributed to increased productivity by working effectively in high-pressure situations.
  • Followed verbal and written instructions to properly move and ship products.
  • Collaborated with other package handlers to provide prompt and accurate delivery of orders.
  • Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
  • Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
  • Aided in maintaining warehouse cleanliness, ensuring an organized workspace conducive to efficient operations.
  • Demonstrated commitment to quality control by consistently meeting or exceeding company standards for accuracy in sorting and labeling packages.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Stored and secured packages in designated areas to prevent damage and theft.
  • Communicated with supervisors about delays or other issues with shipments.
  • Supported team morale by fostering positive communication and collaboration among coworkers.
  • Prepared pallets of boxes for easy transportation between customer and storage locations.
  • Boosted team performance with consistent punctuality, maintaining a strong attendance record throughout employment tenure.
  • Provided training support for new hires, sharing knowledge of best practices in package handling procedures.
  • Enhanced customer satisfaction by ensuring timely delivery of packages through efficient processing methods.
  • Assisted supervisors in tracking inventory, ensuring accurate records and minimal discrepancies.
  • Increased team morale with consistent encouragement and recognition for meeting daily targets.
  • Supported peak season demands by volunteering for extra shifts, ensuring no delays in package processing.
  • Reduced downtime, performing routine maintenance and troubleshooting on conveyor systems and sorting machinery.
  • Elevated customer service standards, promptly addressing inquiries about package status and resolving issues.
  • Assisted in inventory management, conducting regular counts to verify stock levels and report discrepancies.
  • Boosted processing speed for outbound shipments, meticulously planning parcel arrangement in delivery vehicles.
  • Enhanced operational resilience by cross-training in multiple roles, providing flexibility in workforce allocation.
  • Enhanced safety in workplace by proactively identifying potential hazards and suggesting improvements.
  • Improved workflow efficiency, organizing workstations for optimal access to materials and tools.
  • Maintained high levels of accuracy in package scanning to ensure proper tracking, leading to fewer lost packages.
  • Ensured timely package delivery to loading docks, contributing to improved customer satisfaction.
  • Streamlined package sorting process, enhancing operational efficiency by organizing parcels by size and destination.
  • Collaborated with drivers to streamline package loading, maximizing space utilization in delivery vehicles.
  • Improved package tracking accuracy, diligently updating database with scan information and handling exceptions.
  • Contributed to reduction in workplace injuries, following strict adherence to lifting techniques and safety gear usage.
  • Fostered culture of continuous improvement, suggesting several process optimizations that were implemented.
  • Facilitated team-oriented environment, sharing handling techniques that minimized effort and reduced injury risk.
  • Reduced package mishandling incidents, carefully adhering to handling protocols and training new hires on best practices.
  • Contributed to environmental goals by efficiently sorting recyclable packaging materials from waste.
  • Supported quality control efforts, inspecting packages for damage and ensuring proper handling to maintain integrity.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Maintained clean, orderly work environment free of hazards.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Helped train new employees in safe practices and warehouse procedures.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Successfully navigated large shipments of materials through tight spaces and busy facilities.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Operated equipment while observing standard safety procedures.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Assembled pallets and crates for secure transportation of materials.
  • Verified documentation and condition of freight to assure quality standards were achieved.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Managed warehouse operations and verified proper shipment procedures.
  • Surrounded items in cling film, padded blankets, and tape to protect from damage.
  • Strapped items down over protective padding to secure throughout transportation.
  • Moved furniture and boxes using utility dolly and truck ramp.
  • Drove forklifts, pallet jacks and other equipment to move materials.
  • Streamlined material delivery processes which increased efficiency and reduced downtime.
  • Operated moving truck safely to deliver items to destination without nicks or scratches.
  • Mentored new hires, helping them acclimate to the company culture quickly and efficiently.
  • Trained other employees in customer service, food safety, and performance requirements.
  • Set positive example for team members by providing high-quality, efficient service.
  • Improved customer satisfaction rates through consistent monitoring and coaching of crew members.
  • Mentored junior employees to improve performance, food safety, and customer service.
  • Implemented updated safety protocols, resulting in a safer workplace for all employees.
  • Maintained current knowledge of all team position requirements.
  • Facilitated open lines of communication between management and crew members, resolving issues promptly to maintain high morale levels.
  • Provided constructive feedback to crew members, facilitating professional growth and development.
  • Collaborated with management to identify areas for improvement within the team''s performance.
  • Enhanced team efficiency by conducting thorough crew member training sessions.
  • Coordinated schedules and resources effectively to ensure ample coverage during busy shifts while minimizing overtime costs.
  • Streamlined the onboarding process for new hires, ensuring a smooth transition into their roles.
  • Maintained accurate records of each crew member''s progress throughout their respective training programs.
  • Conducted regular audits of operational procedures to identify opportunities for refinement or enhancement.
  • Spearheaded initiatives aimed at improving overall customer experience during peak hours or high-volume periods.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Taught new team members correct procedures for all areas of operations.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Analyzed training requirements of crew members to identify areas for improvement, bridge gap and provide resources.
  • Documented training and progress on database to enable tracking history and maintain accurate records.
  • Established and maintained quality control standards.
  • Created and oversaw training programs for operations.
  • Analyzed and evaluated training effectiveness and program outcomes.
  • Trained and mentored new personnel hired to fulfill various roles.
  • Utilized variety of instructional design methodologies to create effective learning experiences.
  • Provided coaching and mentoring to employees.
  • Developed and executed performance management programs to increase employee engagement and productivity.
  • Used to design training for employees and increase company retention and productivity rates 90%.
  • Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
  • Worked with vendors to customize courseware to accommodate business needs.
  • Developed job-specific competencies and performance standards.
  • Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring [Number]%.
  • Developed and implemented successful onboarding program.
  • Facilitated virtual, in-person and blended learning sessions.
  • Designed and delivered web-based, self-directed learning materials.
  • Built and maintained professional relationships with vendors and suppliers.
  • Wrote training manuals for employees and positions according to strict company guidelines and protocols.
  • Developed lesson plans, instructional materials and written practice tests for and training courses.
  • Wrote contracts for company employees, working towards satisfactory agreement between executives, employees and personal goals.

Stock Manager

Walmart
3580 Memorial Dr, Decatur, GA 30032
01.2019 - 03.2020
  • Maintained neat and organized backroom to easily access merchandise and drive sales.
  • Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
  • Streamlined the stock ordering process with accurate forecasting and timely communication with suppliers.
  • Set up displays of merchandise to market new products to customers.
  • Enhanced overall efficiency by training employees in proper handling techniques and warehouse best practices.
  • Improved inventory accuracy by conducting regular audits and implementing efficient stock management systems.
  • Managed a team of warehouse staff, ensuring productivity goals were consistently met while maintaining a safe work environment.
  • Increased operational efficiency by identifying areas for improvement within warehouse layout and storage solutions.
  • Inventoried warehouse stock on monthly, quarterly and annual basis.
  • Developed strong supplier relationships for better pricing and delivery terms, ultimately reducing costs.
  • Implemented effective stock rotation strategies to minimize waste and maintain product freshness.
  • Collaborated closely with sales teams to ensure adequate stock levels based on customer demands and seasonal trends.
  • Censor-tagged merchandise to help deter theft and maximize sales of merchandise.
  • Identified slow-moving items and devised promotional strategies, resulting in increased sales and reduced overstock issues.
  • Oversaw the implementation of new technology solutions for real-time tracking of shipments, enhancing visibility into supply chain operations.
  • Updated stock management policies to comply with regulatory changes, ensuring company's compliance.
  • Negotiated with suppliers for better pricing, contributing to cost savings.
  • Initiated sustainability program to reduce packaging waste in stock management.
  • Increased customer satisfaction with timely and accurate order fulfillment.
  • Oversaw transition to new inventory management software, ensuring smooth changeover.
  • Conducted regular inventory audits to maintain system accuracy against physical stock.
  • Facilitated cross-departmental meetings to address and resolve stock-related issues promptly.
  • Collaborated with marketing department to align stock levels with promotional activities.
  • Led project to consolidate underperforming stock items, reallocating resources to high-demand products.
  • Reduced waste by closely monitoring stock shelf life and rotating products accordingly.
  • Coordinated with sales and supply chain teams to optimize stock levels, ensuring product availability and minimizing overstock.
  • Managed team of stock clerks to ensure efficient and error-free stock handling.
  • Implemented staff training program on inventory management best practices, enhancing team performance.
  • Enhanced supplier relationships by establishing regular communication and feedback loops.
  • Tailored stock levels to seasonal demand, avoiding stockouts during peak periods.
  • Improved warehouse organization, leading to more efficient retrieval process.
  • Analyzed sales data to predict future stock needs, aligning inventory with forecasted demand.
  • Enhanced inventory accuracy by implementing new stock verification system.
  • Streamlined receiving process, accelerating availability of new stock on floor.
  • Developed and enforced safety protocols in stockroom, reducing workplace accidents.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Reduced worker accidents by implementing improved safety standards and monitoring procedures.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
  • Reviewed established business practices and improved processes to reduce expenses.
  • Created and enforced detailed organization processes to increase quality and service standards.
  • Collaborated with manufacturing and supply chain management.
  • Developed and maintained knowledgeable and productive team of employees.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Tracked production and quality control systems to proactively identify deficiencies.
  • Led improvement initiatives to advance operational efficiencies and increase revenue.
  • Conducted research to address shipping errors and packaging mistakes.
  • Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
  • Prospected for leads to build pipeline and convert to sales opportunities.
  • Reviewed and negotiated contracts with carriers to optimize shipping costs.
  • Organized records of vehicles, schedules and completed orders.
  • Promoted brand at industry events and through ongoing networking efforts.
  • Integrated warehouse operations with existing and new business processes.

Supervising Manager

Burger King
2682 Candler Rd, Decatur, GA 30034
02.2018 - 02.2019
  • Delivered measurable results in cost reduction initiatives without sacrificing quality or customer satisfaction levels.
  • Enhanced employee productivity through regular performance evaluations and tailored training programs.
  • Increased staff retention through competitive compensation packages, comprehensive benefits, and opportunities for professional development.
  • Streamlined team operations by implementing efficient project management systems and communication channels.
  • Boosted sales revenue by developing targeted marketing campaigns and fostering strategic partnerships.
  • Facilitated team growth by recruiting top talent, providing ongoing coaching, and creating opportunities for advancement within the organization.
  • Exceeded sales targets while maintaining strong relationships with existing clients through exceptional account management practices.
  • Promoted a culture of accountability among team members by setting clear expectations for individual performance contributions towards shared objectives.
  • Implemented robust quality control measures to maintain high standards of service delivery consistently.
  • Navigated complex situations successfully using critical thinking skills, problem-solving abilities, and sound judgment.
  • Led cross-functional teams to achieve project goals within budget constraints and tight deadlines.
  • Reduced operational costs by identifying inefficiencies, restructuring teams, and optimizing workflows.
  • Expanded market reach by researching industry trends and identifying new business opportunities.
  • Managed budgets effectively to allocate resources efficiently while ensuring financial stability for the department or company as a whole.
  • Improved customer satisfaction rates by implementing innovative solutions to address client concerns quickly and effectively.
  • Developed actionable strategies for continuous improvement in collaboration with key stakeholders across the organization.
  • Established a positive work environment with effective leadership, clear expectations, and open communication.
  • Championed organizational change initiatives designed to improve systems or processes directly impacting bottom-line results.
  • Built strong alliances with vendors and suppliers to negotiate favorable contract terms that benefit both parties involved.
  • Drove process improvements that resulted in increased efficiency, effectiveness, or overall performance of the team or department.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
  • Provided strong leadership to enhance team productivity and morale.
  • Implemented and developed operational standards, policies and procedures.
  • Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
  • Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
  • Executed appropriate staffing and budgetary plans to align with business forecasts.
  • Held monthly meetings to create business plans and workshops to drive successful business.
  • Consolidated vendors and renegotiated contracts to optimize costs.
  • Evaluated hiring, firing, and promotions requests.
  • Ordered new equipment and inventory and scheduled repairs for damaged equipment.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Defined clear targets and objectives and communicated to other team members.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Developed detailed plans based on broad guidance and direction.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Launched quality assurance practices for each phase of development
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Managed senior-level personnel working in marketing and sales capacities.

Produce Manager

Kroger
4357 Lawrenceville Hwy, Tucker, GA 30084
06.2017 - 12.2018
  • Trained and supervised produce staff for optimal performance and adherence to company policies.
  • Maintained produce display, and prep and storage areas in clean and orderly condition.
  • Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
  • Enhanced customer satisfaction through attentive service and consistent delivery of high-quality products.
  • Managed product rotation to minimize waste, optimizing freshness and quality of available goods.
  • Coached and mentored new team members.
  • Conducted regular inventory audits, addressing discrepancies and minimizing shrinkage due to theft or spoilage.
  • Assisted customers with produce questions.
  • Maintained safety standards throughout the department, ensuring compliance with local regulations and company policies.
  • Purchased produce following guidelines of marketing plan.
  • Improved produce department efficiency by implementing streamlined inventory management processes.
  • Implemented effective merchandising techniques, leading to increased visibility of seasonal items and specialty products.
  • Maintained produce area and kept produce storage area clean and sanitary.
  • Selected items for specials and marked down items to reduce losses.
  • Coordinated closely with other departments within the store, fostering a collaborative environment focused on customer satisfaction and overall success.
  • Assisted customers with questions or concerns regarding produce items, providing knowledgeable advice on storage tips and recipe suggestions when needed.
  • Evaluated employee performance regularly, providing constructive feedback and implementing development plans as necessary.
  • Priced produce to achieve margin and sales goals.
  • Collaborated with suppliers to ensure timely deliveries, maintaining a well-stocked produce section.
  • Kept department equipment in working order and advised general manager of equipment repair or replacement needs.
  • Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
  • Oversaw budgeting responsibilities for the produce department, maximizing profitability without compromising on quality.
  • Developed eye-catching displays and promotions to increase sales and drive customer interest in new products.
  • Planned attractive produce displays, using color and texture to enhance.
  • Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
  • Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
  • Orchestrated performance-oriented environment by closely supporting team members.
  • Adapted department operations during seasonal fluctuations in supply, ensuring continued availability of diverse product selections throughout the year.
  • Established strong relationships with vendors, securing favorable pricing and exclusive deals on premium products.
  • Analyzed sales data, identifying opportunities for growth or adjustments in product selection or pricing strategies.
  • Stayed informed on industry best practices, incorporating new techniques and technologies into department operations for continuous improvement.
  • Negotiated with suppliers for favorable prices, terms, quality, and delivery.
  • Assessed market trends, adjusting department offerings to cater to evolving consumer demands.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Defined clear targets and objectives and communicated to other team members.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Developed detailed plans based on broad guidance and direction.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Launched quality assurance practices for each phase of development
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

Education

High School Diploma -

Stone Mountain
4555 Central Dr, Stone Mountain, GA 30083
05-2018

Skills

  • Employee training
  • Landscape maintenance
  • Team leadership
  • Equipment maintenance
  • Time management
  • Goal oriented
  • Project planning
  • Data analytics
  • Payroll processing
  • Organizational skills
  • Reliability
  • Process analysis
  • Problem-solving aptitude

Accomplishments

  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Created a watering schedule to prevent dead or wilting plants.
  • Grew a customer base of repeat and referral customers by continually offering exceptional customer service.

Interests

  • Playing Sports
  • Swimming
  • App Development
  • Fashion and Style
  • I enjoy cooking for friends and family gatherings
  • Volunteering
  • Watching Movies and TV Shows
  • Baking
  • Auto Repair/Restoration
  • Gym Workouts
  • Getting involved in local advocacy groups to promote positive change in the community
  • Video Gaming
  • Strategy Games
  • Coding and Programming
  • Reading
  • Team Sports
  • Learning new cooking techniques and expanding my culinary skills
  • Cooking
  • Wine Tasting

Timeline

Grounds Supervisor

City of Decatur
06.2023 - Current

Trainer

FedEx
03.2023 - 11.2023

Atlanta Watershed Management

City of Atlanta
01.2022 - 02.2023

Package Handler/Crew Trainer

FedEx
03.2021 - 02.2022

Uber Partner

Uber
03.2020 - 02.2023

Stock Manager

Walmart
01.2019 - 03.2020

Supervising Manager

Burger King
02.2018 - 02.2019

Produce Manager

Kroger
06.2017 - 12.2018

High School Diploma -

Stone Mountain

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Keeron Hairston