Keerra Fordham-Williams
Greenville,NC
Summary
To seek an opportunity that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills, while providing exceptional experiences to help the world's best brands to improve their businesses and better connect with their customers.
Overview
12
12
years of professional experience
Work History
Lead Donor Center Technician- Supervisor
Grifols
Greenville, NC
08.2017 - Current
- Determined donor suitability through initial check of accumulated data
- Promote customer satisfaction through appropriate interaction
- Answer calls by utilizing company's call management system and other software
- Documented and verified patient information using laboratory information system.
- Perform donation medical screenings and/or assessment in accordance with established guidelines
- Operate, maintain, troubleshoot, and perform calibrations on testing and donor screening equipment
- Manage over 60 call per day
- Evaluate performance and providing feedback
- Training new hires in data entry, how to converse with customers and new technologies
- Kept supplies organized and well-stocked, requesting more supplies and avoiding unnecessary testing delays.
Customer Service Cashier/ Personal Shopper
Harris Teeter
Greenville, NC
11.2014 - 08.2017
- Established rapport with customers
- Processed customer orders and accurately handled payment transactions.
- Responsible for receiving payment in form of cash, check, credit card, WIC, etc
- Answered product questions using knowledge of sales and store promotions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Utilized various software applications to process customer orders.
- Download and sync orders to handheld device
- Fulfilling up to 15 online and phone orders
- Listening to customers' needs and request
- Bag order in paper bag correctly according to Harris Teeter standards
- Call customer if any items are out of stock, and recommend any substitutions
- Delivering items to customers' cars, homes or workplace
Swing Manager
McDonald's
Charlotte, NC
06.2011 - 06.2014
- Established rapport with customers to ensure that are having satisfactory dining experience
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Purchased food and cultivated strong vendor relationships.
- Ensured customer satisfaction through training employees properly and adhering to company policy
- Trained staff on proper cooking procedures as well as safety regulations and raised productivity by 10%
- Maximized quality assurance by completing frequent line checks.
Education
Associates of Applied Sciences - Medical Assistant
Kaplan University
Davenport, IA06.2025
High School Diploma -
Garinger High
Charlotte, NC06.2005
Skills
- Technology Skills
- Proficient in
- Microsoft Office Suite
- Special Skills
- Skills
- Customer Service
- Vital Signs
- EMR Systems
- Patient Care
- Medical Office Experience
- Medical Records
- Current Good Manufacturing Practices (CGMP)
- Data Entry
- Medical Laboratory Equipment
Timeline
Lead Donor Center Technician- Supervisor
Grifols
08.2017 - Current
Customer Service Cashier/ Personal Shopper
Harris Teeter
11.2014 - 08.2017
Swing Manager
McDonald's
06.2011 - 06.2014
Associates of Applied Sciences - Medical Assistant
Kaplan University
High School Diploma -
Garinger High
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