Summary
Overview
Work History
Education
Skills
Work Preference
Timeline
Generic

Keerstin Moran

Livonia,Michigan

Summary

Proven leader at Taco Bell, adept in customer engagement and cash handling, enhanced team productivity through effective scheduling and conflict resolution. Demonstrated ability to boost sales with upselling techniques, ensuring high customer satisfaction. Skilled in fostering a positive team atmosphere, promoting growth and development. Motivated Crew Team Member committed to contributing to business success. Experienced in providing high-quality industrial production work. Focused on customer satisfaction and team productivity. Hardworking and passionate job seeker with strong organizational skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience

Work History

Crew Team Member

Taco Bell
11.2022 - Current
  • Worked well with teammates and accepted coaching from management team.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Stocked shelves to organize aisles in assigned department.
  • Accurately operated cash register to process customer payments.

Shift Leader

Taco Bell
03.2020 - 11.2022
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
  • Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Scheduled staff shifts to secure adequate coverage and productive workflows.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Improved team productivity by implementing efficient scheduling and task delegation methods.
  • Trained new employees and delegated daily tasks and responsibilities.

Shift Leader

Burger King
07.2018 - 12.2020
  • Trained new employees and delegated daily tasks and responsibilities.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Boosted overall sales with effective upselling techniques and exceptional product knowledge.
  • Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity.

Education

Associate of Applied Science - Diagnostic Medical Sonography

Schoolcraft College
Livonia, MI
05.2026

High School Diploma -

Roseville High School
Roseville, MI
05.2018

Skills

  • Customer Engagement
  • Cash Handling
  • Food handling
  • Cooking
  • Customer Service
  • Clear Communication
  • Time Management
  • Integrity and Honesty
  • Multitasking and Organization
  • Collaboration and Teamwork
  • Attention to Detail
  • Critical Thinking
  • Dependable and Cooperative
  • Decision-Making
  • Money Handling

Work Preference

Work Type

Full Time

Location Preference

Hybrid

Important To Me

Paid time offWork from home optionCareer advancement401k matchPaid sick leaveHealthcare benefits

Timeline

Crew Team Member

Taco Bell
11.2022 - Current

Shift Leader

Taco Bell
03.2020 - 11.2022

Shift Leader

Burger King
07.2018 - 12.2020

Associate of Applied Science - Diagnostic Medical Sonography

Schoolcraft College

High School Diploma -

Roseville High School

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Keerstin Moran