Keerthi Gangireddy

Project Description: Toyota family is Toyota Financial Services (TFS), the finance and insurance brand for Toyota and Lexus in North America. The primary responsibility as a BSA to be knowledgeable in a Salesforce Sales/Service Cloud development. Performed various activities as part of the project like gathering information, analyzing the information, and documenting the functional and non-Functional requirements.

• Analyzed business needs, distinguish between needs and wants, identify gaps between business needs and standard application functionality.
• Implemented Security access to the user profiles by creating Object Level Security, Field Level Security and Record Level Security.
• Designed and deployed the Custom objects, Custom tabs, Entity-Relationship data model, Validation Rules, Workflow Rules, Auto-Response Rules, Page Layouts, Components and Visual Force Pages to suit to the needs of the application.
• Customized page layouts for Opportunity, Contacts and Accounts depending upon user roles and groups.
• Defined Lookup and Master-Detail Relationships on the objects and created junction objects to establish connectivity among objects.
• Implemented Web to Case, Email to Case functionalities to provide a better customer support to the customers.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
• Developed Visual force Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.
• Played a Key role on the Integration Project for extracting the data from external systems to display in the pages of salesforce.com.
• Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Apex Data Loader, Workbench, Inspector and Import Wizard.
• Performed detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like Visual Force, Force.com IDE
• Partner with other stakeholder teams across business units (i.e., finance, security, compliance) to develop necessary analysis and documentation in a collaborative way, communicating effectively and efficiently with production, managerial, and executive teams.
• Designed various types Email templates for auto response to customers.
• Created various Test scripts for the Business Users and worked with them During UAT Testing.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Worked on various Deployment tools including Change Sets which is a Salesforce out of the Box Feature as well as Gearset.
• Participated in the training sessions provided by the Sales force team and support end users.
• Interacted with Testing and Development Teams for the Development and Testing of the Code.

Environment: Force.com, Apex, Data Loader, Import Wizard, Eclipse IDE Plug-in, Sandbox, Controllers, Visual Force Pages, Workflow & Approvals, Custom Objects, Dashboards, XML, Triggers, Security Controls, third party tools

Project Description: Merck is an American pharmaceutical company and one of the largest pharmaceutical companies in the world. The company was established in the year 1891. Project is based on Salesforce implementation for Sales and Service Teams for managing Sales, Contracts and Support Management System. Sales and Service implementation towards streamlining business processes and enhanced reporting. Expanding their market to various regions.
• Performed GAP ANALYSIS between the “AS-IS” models of the Current system and “TO-BE” model to identify the project gaps.
• Worked with Different Approaches like Duration Analysis, Cost Benefit analysis, Job Shadowing, Etc.
• Deliver Business Process Modelling (BPMN) diagrams, current state, future state, business entity diagrams, work flow diagrams, context diagrams and data flow diagrams
• Interacted with business users for gathering requirements, analysis, design and development.
• Analyzed the changes performed in CRM application for marketing, sales etc., translated them to business and functional requirements for Service Cloud in SFDC.
• Worked on User Management in SFDC by creating Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
• Assisted with Automation of Business Rules with Record Types, Validation Rules, Work Flows and Process Builder.
• Created a sync of contacts, email alerts, events and tasks between Salesforce to Outlook and Outlook to Salesforce successfully.
• Planned and conducted requirements Elicitation meetings with business to collect Non-Functional and Functional requirements related to Salesforce initiatives.
• Conducted brainstorming sessions with the development team during the requirements stage level analysis.
• Worked on various Salesforce.com objects like Case Management, Accounts, Contacts, Content and Reports.
• Analyzed the changes performed in CRM application for marketing, sales etc., translated them to business and functional requirements for Sales and Service Clouds in SFDC.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.
• Used translation workbench to globalize the product.
• Created Visualforce tabs for custom reports, developed Workflow rules, Approval Processes and developed related actions like Tasks, Email alerts and Field updates.
• Configured Partner portals (Communities) for better communication between IT teams and Business users.
• Worked with Service teams for Service automation for the easy routing of cases to agents using Email to case and Web to case, and Entitlement feature in Service Cloud.
• Used Informatica Cloud Data loader for data migration and integration.
• Used Data Loader tool for migration and used Dupe blocker for cleaning of data into salesforce.
• Developed complex Reports, Dashboards against Opportunity, History objects and other custom objects.
• Implemented Communities in salesforce for the customers.
• Involved with Salesforce.com Premier Support and handled the support cases with the help Salesforce.com support.

Environment: Salesforce.com (SFDC) Sales cloud,Pardot, Marketing Cloud, Ok, Force.com, IDE, Microsoft Office Suite, Sharepoint, UML 2.0, MySQL, Informatica Cloud Data Loader, MS Outlook, MS VISO, MS Project. Custom Objects, Custom Tabs, Chatter, Email Services, Workflow & Approvals, Process Builder, Reports & Dashboards, Validation rules, Workbench, Data Loader, Visualforce page, Apex Classes, Apex Custom Controllers, JIRA and Excel.

Working Knowledge in the Agile development process.
• Experienced in design, configure and customizing the Sales force Service cloud, Community cloud and Marketing Cloud end to end implementation.
• Customized several Validation Rules, tasks and Workflow rules to achieve the complex business functionality.
• Responsible for the creation of custom Apps, and Reports using the Salesforce CRM cloud computing model.
• Experienced in implementing Record Level security using Roles, Sharing settings (Organization Wide Defaults (OWD) and Sharing Rules for different Users at different levels of organization at Objects, Fields and Record Level.
• Experienced in the use of Data Loader and scheduling timely data backup operations using Apex Schedule.
• Analyzing Bugs, interacting with Team members in Fixing Errors.
• Create Update Records Quick Actions, Lightning Record Page, and Related Records Lighting Components.
• Extensive experience with deployment tools like Gearset and Change Sets.
• Responsible for requirements gathering, Analysis, Data Modeling and create design document.
• Participated in meetings with Business Users, Analysts & Managers to discuss the Business requirements.
• Deploying the Apex code and the custom object in stage and production environments.

• Deployment connection between the Sandbox and Production Organizations that allows Inbound Change Sets to be received by the Production Organizations.
• Worked with various standard Salesforce.com objects like Accounts, Contacts, Leads, Opportunities and Cases.
• Implemented custom Validation Rules, Formula Fields, Email Templates, Assignment Rules and Auto-Responses for Cases and Leads.
• Designed various Email Templates like Custom, HTML Email Templates will be used to manually send emails through standard email Interface or Send emails through Workflow Rule Email Alerts.
• Implemented Complex Workflow rules, Process builder, Validation rules, email alerts and field updates for business process automation.
• Developed and configured Custom Reports & Dashboards.
• Used Data loader, Workbench and Inspector tools for migration of data into Salesforce.com from external systems using CSV files.
• Periodic deployments to the Production environment using change sets according to deployment schedules.
• Created page layouts, search layouts to organize fields, custom buttons, custom links, related lists, and other components on a record detail and edit pages.
Environment: Salesforce.com, Custom Objects, Custom Tabs, Chatter, Email Services, Workflow & Approvals, Process Builder, Reports & Dashboards, validation rules, report, Workbench, Data Loader, Visualforce page, Apex Classes, Apex Custom Controllers, JIRA and Excel.

Worked as Salesforce Administrator and interacted with business for Requirements and Performed Administrative Tasks.
• Involved in business requirements meeting for requirements analysis, designing data model, identifying customizations and prepared Technical Design Document.
• Experienced in leveraging Sales Cloud functionality including Account Planning, Sales Forecasting, Opportunity Management and Lead Management.
• Created new user accounts and configure Salesforce.com to fit security needs at the user and organization levels.
• Created Custom Profiles, Public Groups and Roles to distribute user rights and functionality.
• Managed the implementation of single sign on for Salesforce and simplifying the login process and significantly improving user management.
• Experience in Salesforce.com data structures like Data Entry and usability, Reporting, Data Migration and App Integration.
• Involved in Setting up or create Admin options, User Interface, organization-wide defaults, role hierarchy, workflows and workflow rules.
• Managed Salesforce Sandbox and Deployment using Change Set.
• Involved in Production support to resolve issues from end users with user profiles, privileges, accessibility.
Environment: Salesforce.com, Apex, Visualforce, triggers, workflow, Validation rules, SOSL, SOQL, report, dashboard, Force.com IDE, HTML, XML, Siebel Excel.