Keerthi Raj

Nov 2019 to Jun 2020: Led the complete rewrite of a 15-year-old Order Management System (OMS) and Warehouse Management System (WMS). The modernized system now efficiently processes thousands of orders daily across multiple state agencies in Ohio. The application facilitates the shipment of state supplies from the Alum Creek Warehouse and manages license plate order fulfillment out of Ohio’s highest-security correctional facility.

Job duties:

• Conducted an in-depth study of warehouse operations over a four-month period, documenting core business processes including order placement, picking, packing, labeling, receiving, and warehouse replenishment.
• Designed front-end UI wireframes using Adobe XD and collaborated through swim lane diagrams and interactive sessions to ensure seamless process integration; authored instructional manuals to support system adoption.
• Created over 800 user stories in Azure DevOps to guide development and QA; coordinated UAT by training 23 business users and working with developers to resolve issues and implement fixes.
• Leading al Scrum ceremonies - Sprint Planning, Pre Planning, Daily Stand Ups, 3 Amigos, Sprint Review and Sprint Retrospective

Jun 2020 to Present: Designed and managed a law enforcement application used by 185 police departments across the state of Ohio, processing over 200 crime-related cases per day, and averaging around 500+ citations and/or crashes per day. Developed entirely in-house at no cost to participating agencies, the solution eliminated reliance on third-party vendor products, resulting in significant savings on licensing and maintenance expenses.

Job duties:

• Assumed dual roles of Business Analyst and Project Manager during a critical transition period, maintaining delivery continuity and producing sprint spillover reports and release outcome analyses.
• Prioritized user stories for monthly releases, validated pre-production activities, and coordinated deployments with Dev, DBAs, and Infrastructure teams.
• Facilitated UAT coordination and issue resolution with business units; collaborated with QA and development teams to address pre-release defects and improve cross-functional communication.
• Created and presented Business Cases and Statements of Work (SOWs) to Governance and Change Control Boards; led gap analyses and requirement deep dives across modules including Advanced Search, Criminal History Search, and eCitation.
• Authored over 2000 BDD-format user stories in Azure DevOps; developed wireframes with Adobe XD and functional design documents and process flows using Visio.
• Customized DevOps dashboards, expanded data-sharing initiatives with vendor applications, streamlined vendor management, and produced comprehensive guides for Case Management System components.

Jun 2023 to Present: Spearheading the redevelopment of the front-end application utilized by Deputy Registrars at the Ohio Bureau of Motor Vehicles (BMV), supporting core functions such as license issuance, vehicle registration, and driver examinations. The scope involves 20 distinct business areas managing a portfolio of over 300 products and 95 fee types. The BMV generates over $40 million in annual revenue through these services. This strategic modernization initiative is currently in progress and scheduled for deployment in 2028.

Job duties:

• Partnered with BMV officials to document over 25 “as-is” business processes and collaboratively define the “to-be” operational state, laying the foundation for a statewide modernization initiative projected to support $40M+ in annual revenue.
• Collaborated with UI/UX engineers to design front-end prototypes using Figma, resulting in improved registrar workflow efficiency and accelerating stakeholder alignment by 30% during early-phase design reviews.
• Provided developers with pre-defined attribute sets for class and database table creation, accelerating development timelines and reducing project duration by an estimated 2–3 months through minimized rework and faster implementation cycles.

May 2020 - Present: Developed and authored multiple Requests for Proposals (RFPs) and Requests for Information (RFIs), business case documentation, gap analyses, and grant funding requests across various divisions within the Department of Public Safety.

Led the development of a new Know Your Customer (KYC) module for JPMorgan Chase, encompassing over 450 exception scenarios tailored to individual, business, and corporate banking profiles. The initiative involved 1.5 years of comprehensive requirements gathering, culminating in the delivery of 23 detailed functional design documents. The module was recognized for its immediate and measurable impact on fraud prevention and regulatory compliance.

Job duties:

• Partnered with product managers to define detailed technical requirements for short- and long-term roadmaps; prioritized backlog items, managed blockers, and facilitated sprint sign-offs aligned with Definition of Done.
• Led design sessions with development teams to produce visual mockups and wireframes; applied UML modeling to develop 300+ high-level use cases covering basic, alternate, and exception flows.
• Conducted GAP analyses across business rules, system workflows, and user administration; validated technical designs against functional specifications and collaborated with stakeholders to resolve conflicting requirements using MoSCoW techniques.
• Authored BDD-format user stories with well-defined acceptance criteria in JIRA; supported development and automated testing, and coordinated UAT planning and rollout with QA and field teams.
• Acted as primary liaison between business lines, scrum masters, and engineering teams; managed and mentored a team of 7 junior analysts, providing guidance on strategy, estimation, risk mitigation, and stakeholder engagement.

Led testing efforts for the Electronic Payments module undergoing redevelopment to integrate with a newly implemented Payment Hub. Given the federal oversight of wire transfers for anti–money laundering compliance, the initiative demanded rigorous validation to ensure zero production defects and uninterrupted transaction integrity.

Job duties:

• Served as Agile QA Lead managing a team of 15 QA resources across offshore and onshore locations; ensured optimal staffing of scrum teams in collaboration with product managers.
• Participated in business requirement walkthroughs, sprint planning, story estimation, and change control discussions with LOB, BA, and development teams; defined and enforced the Definition of Done.
• Facilitated cross-team collaboration through ‘Scrum of Scrums’; represented QA in project team meetings, release Go/No-Go reviews, and led resource planning, and deliverables tracking.
• Established and published comprehensive QA metrics including daily status updates, sprint performance reports, release comparisons, test escape analyses, and retrospective insights to drive continuous improvement.

Served as a Functional Business Analyst supporting enhancements to Best Buy’s NCR POS platform.

Job duties:

• Documented requirements, created functional specifications, and developed flowcharts for major and minor system enhancements; conducted JAD sessions with clients, technical teams, and product owners.
• Built wireframes for information processing applications and authored business requirement documents, and transitioned requirements seamlessly to development and testing teams.
• Performed gap analysis, decomposed complex legacy systems, and recommended solutions; facilitated change and configuration management while preparing technical documentation including user manuals, system configs, and use cases.
• Supported UAT execution with test sign-offs, risk mitigation, and production support; trained in Manhattan EOM and NCR POS platforms to enhance operational readiness and system adoption.