Company Overview: Atum IT was founded by a group of veteran tech-entrepreneurs with a strong focus in offering SAP AMS services
Entrusted with leadership role, was successful in setting up, transitioning and coordinating long-running high profile full-life cycle Application Management Services (AMS) projects in APJ region
Configured delivery structure and corresponding business model that brought the right resources with the right capabilities at the most effective price to meet SAP and client objectives
Awarded a certificate for providing exceptional value during the ISMS 27001:2005 certification process as a management representative
Designated as Manager Corporate to handle SAP HR domestic and international AMS projects
Atum IT was founded by a group of veteran tech-entrepreneurs with a strong focus in offering SAP AMS services
Oversaw aspects of Service Delivery leveraging the role of Service Delivery Manager for the organization
Drove additional profitable growth within the account
Responsible for staff augmentation from identification of candidates, screenings, presentation of candidates, on boarding/off boarding
Responsible for delivery of project work which starts from resource identification and qualify standards being followed
Responsible for ensuring overall customer satisfaction with AMS services
Generated weekly &/ or monthly reports to delivery leads and customer
Tracked stale tickets, open OSS messages, etc
Obtained feedback for tickets which are pending customer action for some time
Conducted regular internal review calls with delivery leads to provide status updates/ discuss general operational issues
Escalated any 'Hot' issues to SAP delivery leads and internally in a timely manner
Acted as a point of contact for any topics requiring coordination of partner team efforts (eg
AMS process rollouts, team alerts, customer escalations)
Ensured HR and admin matters for the team (eg
Resumes, C-user setups, activity recordings, skill matrix updates) are coordinated with SAP team
Approved ESP activity recording/ SUS records submitted by consultants
Conducted regular internal review calls with ALO/ supplier team leads to provide status updates/ discuss general operational issues
Acted as a 2nd level escalation contact for customer operational issues
Ensured On boarding and Off boarding of resources
Provided User access and system access
Identified key resources-primary and secondary
Ensured completion of KT process-onsite and offshore
Identified customer contact persons and established good relationship
Ensured meetings take place on time
Visited the operational plans and the process documents on a regular basis
Ensured the routing mechanism of tickets is well understood and in place
Ensured maintenance of support guide and SLAs' are being adhered to
Ensured the roles and responsibilities are of the team are determined as per the scope of the project
Systems Analyst
Guthy Renker
Tucson, USA
06.2015 - 02.2016
Company Overview: A pioneer in the direct marketing space, Guthy Renker brought high quality products direct to the consumer
Company was split and majority of shares were sold to The Proactiv Company which is now a part of Nestle
Products of Guthy Renker included: Proactiv, Wen Haircare, Meaningful Beauty, Sheer Cover, xOut, Perricone and Crepe Erase
DEMANDWARE- (E-Commerce Cloud solutioning)
Drove the business relationship with key internal partners and significant external partners which set the portfolio of digital and ecommerce business priorities
Ensured digital development teams (internal and third-party clients) and online operations team are executing online priorities, schedules, and plans, which accomplished rapid business deliverables
Worked on Demandware development framework, including landing pages, site pages, and cart pages on a weekly release cycle
Performed end-to-end and regression testing
Ensured compliance with source code and release management processes
Bolstered integration points and optimized systems administrations tasks and processes
Eradicated site/functionality defects through swift resolution; assist colleagues as needed with respect to the latter as well as on all development processes
A pioneer in the direct marketing space, Guthy Renker brought high quality products direct to the consumer
Company was split and majority of shares were sold to The Proactiv Company which is now a part of Nestle
Products of Guthy Renker included: Proactiv, Wen Haircare, Meaningful Beauty, Sheer Cover, xOut, Perricone and Crepe Erase
SAP HCM Consultant
Southern California Edison
01.2013 - 07.2014
Company Overview: Southern California Edison (or SCE Corp), the largest subsidiary of Edison International (NYSE: EIX), is the primary electricity supply company for much of Southern California, USA
It provides 14 million people with electricity across a service territory of approximately 50,000 square miles
Project Management
Lead SAP development teams and managed aspects of SAP solution design through technical implementation
Functional expertise included scope projection, testing, implementation and support
Managed projects ranging from leading ABAP, Portal, Conversion, BI/BW and B2B teams
Liaison between the Leadership team and the other functional and technical teams
Planned and delivered projects on time and under budget
Worked on PPM, Solman, eDMRM, HPQC, Winshuttle, VISIO
Enabled Standard reporting and custom reporting, roles and Authorizations and re-organization
Performed periodic uploads with Winshuttle-Description change, creation of Positions, Jobs, custom relationships, custom object etc
OM Data Model, PCRF, Org charts
Supported various notifications in OM, PA
Creation of Infotypes and Subtype Integration projects on Organization Management, Personnel, Time and Payroll
Southern California Edison (or SCE Corp), the largest subsidiary of Edison International (NYSE: EIX), is the primary electricity supply company for much of Southern California, USA
It provides 14 million people with electricity across a service territory of approximately 50,000 square miles
SAP HCM Consultant
PanPac LLC
06.2011 - 09.2013
Worked with groups (business and technology) to provide BLUE PRINTING and Requirement Gathering-analysis and design
Translated client requirements into SAP -HCM solutions
Clearly articulated to clients benefits and best practices
Defined and articulated implementation, integration and customization scope
Stacker at Engineering and Allied Services Pvt. Ltd, Lift & Shift India Pvt. Ltd, Roadwings International Pvt. Ltd, Western Carriers India Pvt. Ltd, Tractor India Pvt. Ltd, Transworld Terminal Pvt. LtdStacker at Engineering and Allied Services Pvt. Ltd, Lift & Shift India Pvt. Ltd, Roadwings International Pvt. Ltd, Western Carriers India Pvt. Ltd, Tractor India Pvt. Ltd, Transworld Terminal Pvt. Ltd
Risk Analytics and Solutions at UBS Business Solutions India Pvt. Ltd. (Credit Suisse Services India Pvt. Ltd.)Risk Analytics and Solutions at UBS Business Solutions India Pvt. Ltd. (Credit Suisse Services India Pvt. Ltd.)