Keesha-Ann Williams
Stone Mountain,Georgia
Summary
Healthcare professional offering over 15 years of experience in fast-paced settings to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Positive and upbeat with excellent communication skills.
Overview
15
15
years of professional experience
Work History
Advanced Medical Support Assistant
United States Department Of Veterans Affairs
Decatur, GA
01.2021 - Current
- Taking inbounds calls scheduling appointments, canceling, rescheduling and requesting consults.
- working close with Nurse staff, supervisors, Mental Health, Social worker, and Non-Clinical.
- Answered phone calls from patients requesting new medication,existing medication, expired medication that need to be renewed.
- Ordered laboratory tests and diagnostic studies requested by physicians in accordance with protocol guidelines.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment and requesting a call back from nurse in case of emergency status.
- Scheduled approximately 50-70 appointments daily for (United Stated Department of Veteran of Affairs.
Patient Care Technician
Emory Hospital
Lithonia, GA
06.2016 - Present
- Performed EKGs, phlebotomy, and other laboratory tests as directed by physician or RN.
- Reported any observed changes in behavior or physical condition to the nursing staff immediately.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Responded to bell or light signal calls to assist patients with needs.
- Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.
- Participated in quality improvement activities within the department.
- Maintained inventory levels of stock items, supplies and equipment to foster smooth and cost-effective unit operations.
- Helped create a safe environment by following infection control policies.
- Maintained accurate records of patient care, condition, progress, and concerns.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
Education
Associate of Science -
Georgia Piedmont Technical College
Clarkston, GA06.2021
Skills
- Patient Scheduling
- Proficient in Patient Scheduling
- HIPAA Compliance
- Medical Terminology
- Indirect Patient Care
- Customer Relationship Management (CRM)
- Patient Management
- Team Management and Supervision
- Calm and Level-Headed Under Duress
- Compassionate
- Patient Relations
- Customer Service
Timeline
Advanced Medical Support Assistant
United States Department Of Veterans Affairs
01.2021 - Current
Patient Care Technician
Emory Hospital
06.2016 - Present
Associate of Science -
Georgia Piedmont Technical College
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