Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Keesha Coleman

Pikeville,KY

Summary

Dynamic and empathetic Peer Support Specialist with a proven track record at CRS Behavioral Health, adept in Recovery Guidance and building meaningful relationships. Leveraged Behavioral Health Knowledge and active listening to facilitate a 30% increase in client engagement. Excelled in crisis management and motivational interviewing, ensuring clients' successful navigation through recovery paths. Professional support specialist with strong background in mental health advocacy and peer support. Proven ability to build trusting relationships and facilitate impactful group and individual sessions. Known for effective teamwork, adaptability, and commitment to achieving positive outcomes. Skilled in active listening and conflict resolution.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Remote Adult Peer Support Specialist

CRS Behavioral Health
06.2024 - Current
  • Served as a role model for clients, sharing personal experiences of recovery and resilience.
  • Assessed client progress regularly, adjusting support strategies as needed to promote continued growth and success.
  • Assisted clients in setting realistic goals and provided support during their journey towards achieving them.
  • Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
  • Enhanced client recovery by providing emotional support and practical guidance.
  • Developed trusting relationships with clients by maintaining confidentiality, respect, and non-judgmental attitudes.
  • Empowered clients by teaching effective problem-solving skills that they can apply in real-life situations.
  • Maintained accurate documentation of client interactions, supporting case management efforts.
  • Advocated on behalf of clients to ensure access to appropriate resources and services within the community.
  • Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
  • Promoted a strengths-based approach for clients through active listening and empathy.
  • Utilized motivational interviewing techniques to encourage clients to engage in healthy behaviors.
  • Provided ongoing assessment, problem-solving and skill teaching to assist individuals with activities of daily living.
  • Fostered relationships with partner agencies and other interested parties to build pipeline of supportive services.
  • Participated in clinical staffing meetings and coordinated with clinical staff to develop and implement individualized treatment plans.
  • Facilitated peer support groups, creating a safe space for open discussion and shared experiences.
  • Assisted individuals in identifying and re-engaging with family, friends and other natural supports to build support system..
  • Observed strict regulations and procedures regarding each individual to maintain confidentiality of personal and health information.
  • Increased awareness of and supported participation in self-help and advocacy organizations.
  • Transported individuals to medical appointments and support meetings whenever needed.
  • Maintained computers, printers and technical resources to avoid disruption in operations.
  • Increased community awareness about mental health issues by participating in outreach events such as mental health fairs or informational presentations.
  • Educated family members about mental health conditions and available resources, fostering understanding and support networks for clients.
  • Attended classes and seminars to enhance knowledge of equipment and operating systems.
  • Coordinated with treatment providers on individual client cases ensuring continuity of care throughout the entire process.
  • Boosted client confidence and social skills by organizing community integration activities.
  • Enhanced team knowledge on recovery-oriented care by leading training sessions for new staff members.
  • Tailored support strategies to address unique challenges faced by clients, resulting in more effective interventions.
  • Advocated for clients' needs within mental health system, ensuring access to necessary services.
  • Documented client interactions and outcomes, maintaining accurate and confidential records.
  • Collaborated with healthcare professionals to ensure holistic approach to client care.
  • Served as role model for recovery, inspiring clients with personal success stories and resilience.
  • Conducted workshops on coping strategies, equipping clients with tools for managing stress and anxiety.
  • Streamlined peer support service delivery by contributing to development of program policies and procedures.
  • Improved client engagement with treatment plans by establishing trust and rapport through one-on-one support sessions.
  • Encouraged client participation in therapeutic activities, promoting mental and emotional well-being.
  • Reduced feelings of isolation among clients by connecting them with peer support networks.
  • Listened to clients' concerns and provided encouragement and support.
  • Educated clients on dangers of substance abuse and prevention techniques.
  • Collaborated with other professionals to coordinate comprehensive care for clients.
  • Assisted clients in exploring feelings and understanding behaviors.
  • Provided education on mental health topics and resources to clients.
  • Determined clients' risk of self-harm or other dangerous behaviors.
  • Developed treatment plans to help clients build self-confidence and resilience.
  • Facilitated group counseling sessions to support and encourage client growth.

Adult Peer Support Specialist

Kentucky Phoenix Project
10.2023 - Current
  • Served as a role model for clients, sharing personal experiences of recovery and resilience.
  • Assessed client progress regularly, adjusting support strategies as needed to promote continued growth and success.
  • Assisted clients in setting realistic goals and provided support during their journey towards achieving them.
  • Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
  • Developed trusting relationships with clients by maintaining confidentiality, respect, and non-judgmental attitudes.
  • Enhanced client recovery by providing emotional support and practical guidance.
  • Empowered clients by teaching effective problem-solving skills that they can apply in real-life situations.
  • Maintained accurate documentation of client interactions, supporting case management efforts.
  • Advocated on behalf of clients to ensure access to appropriate resources and services within the community.
  • Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
  • Promoted a strengths-based approach for clients through active listening and empathy.
  • Utilized motivational interviewing techniques to encourage clients to engage in healthy behaviors.
  • Provided ongoing assessment, problem-solving and skill teaching to assist individuals with activities of daily living.
  • Provided crisis intervention services when necessary, utilizing de-escalation techniques to maintain safety for all involved parties.
  • Encouraged self-care among peers by facilitating wellness workshops focused on stress reduction techniques like mindfulness exercises or yoga classes.
  • Participated in clinical staffing meetings and coordinated with clinical staff to develop and implement individualized treatment plans.
  • Fostered relationships with partner agencies and other interested parties to build pipeline of supportive services.
  • Facilitated peer support groups, creating a safe space for open discussion and shared experiences.
  • Assisted individuals in identifying and re-engaging with family, friends and other natural supports to build support system..
  • Increased awareness of and supported participation in self-help and advocacy organizations.
  • Observed strict regulations and procedures regarding each individual to maintain confidentiality of personal and health information.
  • Transported individuals to medical appointments and support meetings whenever needed.
  • Maintained computers, printers and technical resources to avoid disruption in operations.
  • Increased community awareness about mental health issues by participating in outreach events such as mental health fairs or informational presentations.
  • Contributed to program improvement by conducting evaluations of service delivery methods and suggesting modifications based on client feedback.
  • Attended classes and seminars to enhance knowledge of equipment and operating systems.
  • Coordinated with treatment providers on individual client cases ensuring continuity of care throughout the entire process.
  • Supported clients in maintaining employment by providing job coaching and assistance with workplace accommodations.
  • Recommended upgrades and equipment replacement to reduce technical issues.
  • Advocated for clients' needs within mental health system, ensuring access to necessary services.
  • Improved client engagement with treatment plans by establishing trust and rapport through one-on-one support sessions.
  • Facilitated peer support groups, creating safe environment for sharing and growth.
  • Provided crisis intervention services, significantly reducing emergency incidents among clients.
  • Supported clients in setting and achieving personal goals, leading to improved life satisfaction.
  • Streamlined peer support service delivery by contributing to development of program policies and procedures.
  • Conducted workshops on coping strategies, equipping clients with tools for managing stress and anxiety.
  • Boosted client confidence and social skills by organizing community integration activities.
  • Tailored support strategies to address unique challenges faced by clients, resulting in more effective interventions.
  • Contributed to positive organizational culture by embodying recovery principles in daily interactions.
  • Served as role model for recovery, inspiring clients with personal success stories and resilience.
  • Encouraged client participation in therapeutic activities, promoting mental and emotional well-being.
  • Documented client interactions and outcomes, maintaining accurate and confidential records.
  • Collaborated with healthcare professionals to ensure holistic approach to client care.
  • Assisted clients in navigating mental health services, simplifying process of obtaining care.
  • Monitored and reported on client progress, providing valuable feedback for continuous program improvement.
  • Reduced feelings of isolation among clients by connecting them with peer support networks.
  • Enhanced team knowledge on recovery-oriented care by leading training sessions for new staff members.
  • Educated clients on dangers of substance abuse and prevention techniques.
  • Provided education on mental health topics and resources to clients.
  • Determined clients' risk of self-harm or other dangerous behaviors.
  • Adapted counseling techniques to best suit individual needs of each client.
  • Facilitated group counseling sessions to support and encourage client growth.

Adult Peer Support Specialist

East Ky Dream Center
08.2022 - 08.2024
  • Served as a role model for clients, sharing personal experiences of recovery and resilience.
  • Assessed client progress regularly, adjusting support strategies as needed to promote continued growth and success.
  • Assisted clients in setting realistic goals and provided support during their journey towards achieving them.
  • Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
  • Enhanced client recovery by providing emotional support and practical guidance.
  • Developed trusting relationships with clients by maintaining confidentiality, respect, and non-judgmental attitudes.
  • Empowered clients by teaching effective problem-solving skills that they can apply in real-life situations.
  • Maintained accurate documentation of client interactions, supporting case management efforts.
  • Advocated on behalf of clients to ensure access to appropriate resources and services within the community.
  • Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
  • Promoted a strengths-based approach for clients through active listening and empathy.
  • Utilized motivational interviewing techniques to encourage clients to engage in healthy behaviors.
  • Provided ongoing assessment, problem-solving and skill teaching to assist individuals with activities of daily living.
  • Provided crisis intervention services when necessary, utilizing de-escalation techniques to maintain safety for all involved parties.
  • Encouraged self-care among peers by facilitating wellness workshops focused on stress reduction techniques like mindfulness exercises or yoga classes.
  • Participated in clinical staffing meetings and coordinated with clinical staff to develop and implement individualized treatment plans.
  • Fostered relationships with partner agencies and other interested parties to build pipeline of supportive services.
  • Facilitated peer support groups, creating a safe space for open discussion and shared experiences.
  • Assisted individuals in identifying and re-engaging with family, friends and other natural supports to build support system..
  • Increased awareness of and supported participation in self-help and advocacy organizations.
  • Observed strict regulations and procedures regarding each individual to maintain confidentiality of personal and health information.
  • Communicated with individuals' family members, offering information, and insight into support services available at community level.
  • Transported individuals to medical appointments and support meetings whenever needed.
  • Maintained computers, printers and technical resources to avoid disruption in operations.
  • Attended classes and seminars to enhance knowledge of equipment and operating systems.
  • Supported clients in maintaining employment by providing job coaching and assistance with workplace accommodations.
  • Served as role model for recovery, inspiring clients with personal success stories and resilience.
  • Advocated for clients' needs within mental health system, ensuring access to necessary services.
  • Supported clients in setting and achieving personal goals, leading to improved life satisfaction.
  • Listened to clients' concerns and provided encouragement and support.
  • Supported individuals dealing with mental health and emotional issues.
  • Boosted client confidence and social skills by organizing community integration activities.
  • Contributed to positive organizational culture by embodying recovery principles in daily interactions.
  • Educated clients on dangers of substance abuse and prevention techniques.
  • Determined clients' risk of self-harm or other dangerous behaviors.
  • Assisted clients in exploring feelings and understanding behaviors.
  • Provided emergency response in crisis situations to diffuse tensions and prevent violence.
  • Adapted counseling techniques to best suit individual needs of each client.
  • Provided education on mental health topics and resources to clients.

Cashier Team Lead

Double Kwik
01.2020 - 01.2021
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
  • Developed strong relationships with repeat customers through friendly service interactions.
  • Trained team members on cash register operation and cash handling.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
  • Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Increased customer loyalty and retention.
  • Operated POS cash register and equipment to collect payments.
  • Contributed to a positive work environment by proactively addressing conflicts among team members.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Used POS system to enter orders, process payments and issue receipts.
  • Processed refunds and exchanges in accordance with company policy.

Housekeeper

Pikeville Medical Center
07.2015 - 02.2018
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Adhered to professional house cleaning checklist.
  • Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
  • Ensured welcoming environment for guests by arranging room amenities and decorations according to hotel standards.
  • Supported event setups and tear-downs, ensuring spaces were returned to their original state in timely manner.
  • Contributed to substantial decrease in guest complaints related to room cleanliness by adopting detail-oriented cleaning approach.
  • Provided detailed cleaning services for private residences, leading to repeated booking requests from satisfied clients.

Auto Body Shop Cleaner

Fatboyz Auto
01.2012 - 03.2014
  • Contributed to a positive customer experience by maintaining clean restrooms with stocked supplies at all times.
  • Adhered to safety protocols while handling chemicals and heavy equipment during cleaning processes.
  • Supported environmental initiatives by utilizing eco-friendly products where appropriate in various cleaning tasks.
  • Enhanced overall store atmosphere by regularly updating cleaning procedures to align with best practices and industry standards.
  • Performed window cleaning tasks, ensuring clear visibility and an inviting storefront presentation for customers.
  • Upheld company standards for cleanliness across the store through consistent attention to detail in all tasks performed.
  • Ensured compliance with local health regulations through diligent attention to detail in all sanitation efforts.
  • Assisted in seasonal deep-cleaning projects, resulting in a well-maintained facility yearround.
  • Improved overall store appearance by regularly sweeping, mopping, dusting, and vacuuming floors and surfaces.
  • Demonstrated flexibility in adapting to changing schedules or priorities as needed to support the needs of the business.

Education

No Degree - Associate of Applied Science

Big Sandy Community College
Pikeville, KY
06.2026

High School Diploma -

Pike County Central High School
Pikeville, KY
06.2015

Skills

  • Peer Support Ethics
  • Recovery guidance
  • Boundary Setting
  • Substance abuse awareness
  • Self-Care Management
  • Problem-solving skills
  • Relationship-building skills
  • Mental Health Advocacy
  • Behavioral Health Knowledge
  • Stress reduction techniques
  • Motivational Interviewing
  • Arranging transportation
  • Mental Health Services
  • Leadership skills
  • Empathy Development
  • Relapse Prevention
  • Communication abilities
  • Appointment Scheduling
  • Effective collaboration and interaction
  • Recovery planning
  • Resource Navigation
  • Providing direction
  • Multicultural Sensitivity
  • Emotional Support
  • Mental Health Support
  • Group facilitation
  • Coping Methods
  • Documentation And Reporting
  • Conflict Resolution
  • Crisis Management
  • Intervention Support
  • Crisis Intervention
  • Treatment Plans
  • Support Group Facilitation
  • Decision-Making
  • Patient Referrals
  • Data Confidentiality
  • Team Collaboration
  • Care Planning
  • Patient Advocacy
  • File and Record Keeping
  • Individual Counseling
  • Group Counseling
  • Teamwork and Collaboration
  • Attention to Detail
  • Multitasking
  • Relationship Building
  • Counseling techniques
  • Effective Communication
  • Active Listening
  • Organizational Skills
  • Adaptability and Flexibility

Certification

  • Certified Adult Peer Support Speacilist

Timeline

Remote Adult Peer Support Specialist

CRS Behavioral Health
06.2024 - Current

Adult Peer Support Specialist

Kentucky Phoenix Project
10.2023 - Current

Adult Peer Support Specialist

East Ky Dream Center
08.2022 - 08.2024

Cashier Team Lead

Double Kwik
01.2020 - 01.2021

Housekeeper

Pikeville Medical Center
07.2015 - 02.2018

Auto Body Shop Cleaner

Fatboyz Auto
01.2012 - 03.2014
  • Certified Adult Peer Support Speacilist

No Degree - Associate of Applied Science

Big Sandy Community College

High School Diploma -

Pike County Central High School

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Keesha Coleman