Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Keesha Czapracki

Hughesville,PA

Summary

Dynamic customer service professional with experience at Harte Hanks, adept at enhancing client relations and streamlining support processes. Proven ability to reduce call wait times and boost customer retention through effective problem-solving and empathy. Skilled in compliance and conflict resolution, ensuring high-quality service in fast-paced environments.

Overview

3
3
years of professional experience

Work History

BCBS Customer Service Member

Harte Hanks
09.2024 - Current
  • Streamlined customer support processes for increased efficiency and faster resolution times.
  • Reduced call wait times by implementing a structured call routing system and efficient time management techniques.
  • Maintained detailed records of customer interactions to ensure that all necessary actions were taken and followed up on.
  • Enhanced team performance with regular training sessions on product knowledge and customer service skills.
  • Boosted customer retention by consistently delivering high-quality service and following up on unresolved issues.
  • Upheld strict compliance with data privacy regulations when handling sensitive customer information during all interactions.

Teacher

Little Bean Sprouts
05.2022 - 04.2024
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.

Education

Bachelor of Science - Healthcare Administration

Southern New Hampshire University
Remote
06-2027

High School Diploma -

Greater Nanticoke Area
Nanticoke, PA
06-2013

Skills

  • Call center experience
  • Complaint handling
  • Empathy display
  • Patience maintenance
  • Customer service
  • Problem-solving
  • Time management
  • Computer proficiency
  • Task prioritization
  • Conflict resolution
  • Client relations
  • De-escalation techniques

Accomplishments

Member of the National Society of Leadership and Success.

Timeline

BCBS Customer Service Member

Harte Hanks
09.2024 - Current

Teacher

Little Bean Sprouts
05.2022 - 04.2024

Bachelor of Science - Healthcare Administration

Southern New Hampshire University

High School Diploma -

Greater Nanticoke Area

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Keesha Czapracki