Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keesha Gaines

Roxbury,MA

Summary

Qualified Administrative Assistant with several years experience carrying out daily operation. Courteous, driven and a dependable employee. Skilled in managing and multitasking with a strong dedication to exceeding expectation. Able to communicate effectively and cordially with customer, colleagues and management. Dedication to team work and a focus on promoting customer satisfaction. Self directed and a motivated person who strives for punctuality and meticulous adherence to all rules and regulations

Overview

23
23
years of professional experience

Work History

Case Manager

The Home for Little Wanderers, Inc
Roxbury Crossing, MA
10.2024 - Current
  • Counseled clients on available resources within the community that could help meet their needs.
  • Compiled reports on cases and submitted them to supervisors as required.
  • Provided crisis intervention support for clients in emergency situations.
  • Collaborated with medical professionals to coordinate treatment plans for clients.
  • Conducted home visits to assess the safety of living environments for clients.
  • Collaborated with other service providers to ensure continuity of care for clients.
  • Developed individualized care plans with input from clients and their families.
  • Attended court hearings as a representative of the organization when needed.

Patient Access Representative

Boston Medical Center
Boston, MA
10.2022 - Current
  • Verified insurance coverage for services provided by the facility.
  • Collected co-pays and other payments from patients at time of service.
  • Scanned documents into electronic medical records system.
  • Maintained confidentiality of all patient information in accordance with HIPAA regulations.
  • Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
  • Verified demographics and insurance information to register patients in computer system.
  • Provided assistance to internal departments when needed.
  • Obtained necessary signatures for privacy laws and consent for treatment.

Youth Program Coordinator

We Are Better Together
Roxbury, MA
11.2021 - 08.2022
  • Facilitated workshops on topics such as leadership skills, college and career readiness, conflict resolution, and public speaking.
  • Conducted assessments of participant needs and interests to inform program development.
  • Collaborated with community partners to create opportunities for mentoring or internships for participants.
  • Provided guidance and support to participants in the program to help them reach their goals.
  • Developed and implemented youth program activities, including field trips, sports, recreational activities, and special events.
  • Provided crisis intervention services when needed, ensuring a safe environment for all involved.
  • Developed individualized plans to help youth develop toward expected social, developmental and educational goals.

Community Outreach Coordinator

City Of Boston Neighborhood Trauma Team
Boston, MA
11.2021 - 08.2022
  • Provided individuals and families with information and resources to connect with available programs.
  • Developed and implemented community outreach strategies to increase awareness of programs and services.
  • Developed and implemented community outreach programs to increase public awareness of organization's mission.
  • Promoted collaboration among various government agencies involved in community development projects.
  • Participated in public speaking engagements at schools, churches, civic organizations.
  • Cultivated relationships with local organizations to increase visibility in the community.
  • Liaised with community members, business owners and officials to address current issues and find appropriate solutions.

Administrative Assistant

MAS Management
Boston, MA
01.2010 - 06.2022
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.

Community Outreach Coordinator

Brigham's & Women's Hospital
Boston, MA
10.2021 - 08.2022
  • Promoted collaboration among various government agencies involved in community development projects.
  • Cultivated relationships with local organizations to increase visibility in the community.
  • Responded promptly to inquiries from members of the public regarding programs and services provided by organization.
  • Organized and facilitated events such as workshops, seminars, forums, and conferences to engage stakeholders.
  • Liaised with community members, business owners and officials to address current issues and find appropriate solutions.
  • Created and delivered community presentations to deliver at local events, including workshops, seminars and fairs.
  • Cultivated and developed relationships with existing and potential referral sources, identified new partners, uncovered untapped opportunities and raised brand awareness.
  • Provided individuals and families with information and resources to connect with available programs.

Youth Program Coordinator

Bank of America
Roxbury, MA
11.2001 - 08.2022
  • Provided guidance and support to participants in the program to help them reach their goals.
  • Conducted assessments of participant needs and interests to inform program development.
  • Developed and implemented youth program activities, including field trips, sports, recreational activities, and special events.
  • Developed relationships with local businesses to expand resources available through the program.
  • Provided crisis intervention services when needed, ensuring a safe environment for all involved.
  • Facilitated workshops on topics such as leadership skills, college and career readiness, conflict resolution, and public speaking.
  • Developed individualized plans to help youth develop toward expected social, developmental and educational goals.
  • Planned and implemented developmentally appropriate curriculum to meet needs of youth.

Education

Associate of Arts - Psychology

Roxbury Community College Boston, Ma
Boston, MA
05-2024

Skills

  • Effective customer communication
  • Attention to detail and accuracy
  • Time management
  • Microsoft Word
  • Problem resolution
  • Dependable and responsible
  • Relationship Building Abilities
  • Multitasking

Timeline

Case Manager

The Home for Little Wanderers, Inc
10.2024 - Current

Patient Access Representative

Boston Medical Center
10.2022 - Current

Youth Program Coordinator

We Are Better Together
11.2021 - 08.2022

Community Outreach Coordinator

City Of Boston Neighborhood Trauma Team
11.2021 - 08.2022

Community Outreach Coordinator

Brigham's & Women's Hospital
10.2021 - 08.2022

Administrative Assistant

MAS Management
01.2010 - 06.2022

Youth Program Coordinator

Bank of America
11.2001 - 08.2022

Associate of Arts - Psychology

Roxbury Community College Boston, Ma

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Keesha Gaines