Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager

Keesha Gregory

Virginia Beach,VA

Summary

Talented professional considered knowledgeable leader and dedicated problem solver. Brings 13 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.

Overview

12
12
years of professional experience

Work History

Office Manager

LWSS Family Dentistry
NORFOLK, VA
08.2018 - Current
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
  • Arranged corporate and office conferences for company employees and guests.
  • Sourced vendors for special project needs and negotiated contracts.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
  • Managed over 20 employees daily.

Insurance Coordinator

LWSS Family Dentistry
NORFOLK, VA
04.2010 - 08.2018
  • 52Filed and tracked insurance claims and communicated claims status to patients.
  • Prepared insurance claims for submission to clearinghouses or insurance companies.
  • Reviewed accounts receivable reports, insurance contracts and weekly and monthly financial reports.
  • Obtained prior authorization and precertification for outpatient procedures.
  • Referenced monthly aging reports to follow up on unpaid claims and obtain maximum reimbursement.
  • Verified insurance and communicated coverage to staff and patients.
  • Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
  • Made contact with insurance carriers to discuss policies and individual patient benefits.
  • Trained about 25 staff on current regulations and guidelines.

Front Desk Associate

LWSS Family Dentistry
VIRGINIA BEACH, VA
09.2009 - 04.2010
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Used internal software to process reservations, check-ins and check-outs.
  • Maintained cleanliness and organization of front desk area.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Performed basic daily bookkeeping tasks.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Maintained cleanliness and organization of front desk area

Education

High School Diploma -

Frank W. Cox High School
Virginia Beach, VA
06.1990

Skills

  • Report Preparation and Analysis
  • Performance Management
  • Schedule Coordination
  • Microsoft Office Suite
  • Motivational Leadership
  • Recruitment and Hiring
  • Decision Making
  • Coaching and Mentoring
  • Team Management and Supervision
  • Attention to Detail
  • Accounts Payable and Receivable
  • Customer Service Management

Timeline

Office Manager

LWSS Family Dentistry
08.2018 - Current

Insurance Coordinator

LWSS Family Dentistry
04.2010 - 08.2018

Front Desk Associate

LWSS Family Dentistry
09.2009 - 04.2010

High School Diploma -

Frank W. Cox High School

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Keesha Gregory