KEESHA HUTCHINSON
Uniondale,NY
Summary
OFFICE ADMINISTRATIVE/CLERICAL SUMMARY
Solid computer skills and proven ability to plan and organize tasks and responsibilities efficiently. Recognized for accuracy, attention to detail and strong work ethic. Proven strong interpersonal and communication skills. Excelled in the role of frontline receptionist handling multiple functions including customer queries, administrative tasks and information monitoring. Enjoyed meeting the challenges of a high stress work environment and successfully maintained an efficient effective reception service.
Overview
18
18
years of professional experience
Work History
Network Patient Support
Mount Sinai Doctors
08.2023 - Current
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered central telephone system and directed calls accordingly.
Patient Service Representative
Pediatric Healthcare
02.2023 - Current
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Used Software to schedule appointments.
- Balanced deposits and credit card payments each day.
- Compiled and reviewed medical charts.
- Generated monthly statements to check outstanding balances.
- Followed document protocols to safeguard confidentiality of patient records.
- Organized patient records and database to facilitate information storage and retrieval.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
Call Center Rep/ Patient Care Services
Brookedale University Hospital
01.2020 - 04.2020
- Manage large amount of inbound calls
- Identify customer’s needs, clarify information
- Enter patients information into database.
- Answered average of Number calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Assisted Number customers in average Timeframe by answering questions, responding to inquiries and handling telephone requests.
- Entered orders into Type computer database system.
- Recorded actions taken, issues resolved and Type information to effectively manage customer accounts.
Call Center Representative
311 Department Of Finance, A.S.T
04.2018 - 02.2019
- Manage a large amount of inbound calls (70-100 daily)
- Identify customer’s needs, clarify information, research every issue and provide solutions or alternatives pertaining property taxes
- Meet personal/team qualitative and quantitative targets.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Educated customers on company systems, form completion and access to services.
- Resolved concerns with products or services to help with retention and drive sales.
Customer Service/ Habilitation Specialist
Well Life Network Long Island
06.2016 - 12.2018
- Providing supervision and direct cares services to individuals
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
Receptionist
K.S Optical
09.2007 - 06.2016
- Performs routine clerical, secretarial and administrative work
- Responsible for handling front office reception and administration duties, including greeting guests, answering phones, handling company inquiries, and sorting and distributing mail
- Ordered and maintained office supplies for the company
- Organized and replied to emails as needed.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
GED -
Keystone
Drums, PA09.2004
Skills
- CORE COMPENTENCIES
- Organizational and planning skills
- Communication skills
- MS Office
- Customer service orientation
- Order processing
- CERTIFICATIONS AND ADDITIONAL SKILLS
- Word Processing MS Outlook
- Sales Expertise
- System Documentation
Timeline
Network Patient Support
Mount Sinai Doctors
08.2023 - Current
Patient Service Representative
Pediatric Healthcare
02.2023 - Current
Call Center Rep/ Patient Care Services
Brookedale University Hospital
01.2020 - 04.2020
Call Center Representative
311 Department Of Finance, A.S.T
04.2018 - 02.2019
Customer Service/ Habilitation Specialist
Well Life Network Long Island
06.2016 - 12.2018
Receptionist
K.S Optical
09.2007 - 06.2016
GED -
Keystone
Similar Profiles
GABRIELA GULLINOGABRIELA GULLINO
Supervisor at Mount Sinai Doctors AstoriaSupervisor at Mount Sinai Doctors Astoria
Selina RamosSelina Ramos
Supervisor/Medical Assistant at Mount Sinai Doctors ManhassetSupervisor/Medical Assistant at Mount Sinai Doctors Manhasset
Shakira GarnerShakira Garner
Patient Service Support at Mount Sinai Doctors Long IslandPatient Service Support at Mount Sinai Doctors Long Island
Kimberly SerranoKimberly Serrano
Sales Associate/Key Holder at Mystique BoutiqueSales Associate/Key Holder at Mystique Boutique
Shaun HanleyShaun Hanley
Electrical Instructor at Lincoln Technical InstituteElectrical Instructor at Lincoln Technical Institute