Summary
Overview
Work History
Education
Skills
Timeline
Generic

KEESHA LEMONS

Berkeley,CA

Summary

Detail-oriented and compassionate Patient Service Representative with extensive experience in healthcare front desk operations, patient scheduling, insurance verification, and customer service. Expertise in managing high-volume patient interactions with professionalism and empathy, utilizing electronic health record systems such as EPIC to enhance operational efficiency. Proven track record in coordinating effectively among patients, clinical staff, and insurance providers to ensure seamless care delivery and foster positive patient experiences. Committed to maintaining confidentiality and adhering to HIPAA regulations while creating a welcoming environment for all patients.

Overview

6
6
years of professional experience

Work History

Patient Service Representative 2

Sutter Health
09.2025 - Current
  • Transitioned from temporary to permanent PSR II, consistently delivering patient-centered service and supporting clinic efficiency through accurate scheduling and insurance verification using EPIC.
  • Facilitated patient check-in processes, ensuring accurate data entry and compliance with healthcare regulations.
  • Managed appointment scheduling and coordination, optimizing provider availability and enhancing patient satisfaction.
  • Resolved patient inquiries and concerns, utilizing effective communication skills to foster positive relationships.
  • Trained new staff on operational procedures and customer service standards, improving team efficiency and performance.
  • Demonstrated flexibility and strong time-management by adapting to workflow changes and maintaining a positive attitude during high-volume and high-stress situations.

Patient Services Representative II

Insight Global (Sutter Health)
03.2025 - 09.2025
  • Registered and greeted patients, establishing a welcoming environment.
  • Maintained accurate records by verifying and updating patient demographic and insurance information.
  • Optimized scheduling of appointments, improving efficiency in patient flow.
  • Provided administrative support across departments as directed by supervisor.
  • Coordinated precise referrals to facilitate connections with healthcare providers.

Front Office Coordinator

SOL Physical Therapy
09.2023 - 02.2025
  • Prepared invoices, letters, memos, and other documents as required by management.
  • Assisted with both electronic and manual filing of paperwork to streamline operations.
  • Answered telephones, screened calls, and directed inquiries to appropriate staff members.

Document Specialist

Infotrack
08.2019 - 06.2023
  • Managed client communications via phone, email, and mail, ensuring timely updates and issue resolution.
  • Monitored court runners and coordinated with third-party providers to guarantee prompt filing of legal documents.
  • Utilized Salesforce and Slack to track case statuses, update records, and facilitate team collaboration.
  • Mediated disputes with vendors and clients, improving customer satisfaction and maintaining strong relationships.

Education

High School Diploma -

Riverside High School
Pittsburg, CA

Epic System Certification - Epic Electronic Health Records

EHR Course
San Francisco, CA
03-2025

Skills

  • Front office management
  • Insurance verification and EMR systems
  • Compliance with HIPAA regulations
  • Customer service and communication skills
  • Conflict resolution and problem-solving abilities
  • Effective time management and multitasking
  • Proficiency in Microsoft Office Suite
  • Referral coordination and financial documentation

Timeline

Patient Service Representative 2

Sutter Health
09.2025 - Current

Patient Services Representative II

Insight Global (Sutter Health)
03.2025 - 09.2025

Front Office Coordinator

SOL Physical Therapy
09.2023 - 02.2025

Document Specialist

Infotrack
08.2019 - 06.2023

High School Diploma -

Riverside High School

Epic System Certification - Epic Electronic Health Records

EHR Course

Similar Profiles

CREATE PROFILE