Keesha Mason

Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.

• President's Office Manager, Seminole State College, MM/DD/YY - Present, Manage daily operations of the President's office., Perform all office duties to assist the President of the Institution., Event Planning for Institution including graduation, banquets, holiday parties, fundraising golf tournaments and important meetings., Create and manage spreadsheets for events to track fundraising, budgets and expenses., Oversee duties of student workers and manage schedules., Handle confidential information., Create and file employee personnel files., Use Microsoft office daily, Word, Publisher, Excel, and PowerPoint., Access financials and maintain spreadsheets., Proofread information presented by the President., Set up Board Room and Catering for important meetings.
• Service Manager, Shawnee Mission Ford, MM/DD/YY - MM/DD/YY, Supervise a team of 55+ employees: Technicians, Service Writers, Dispatcher, Flaggers, Utility Workers, Cashiers, Appointment Coordinator and Warranty Administrator., Create and maintain all works schedules for each employee., Establish and maintain processes for the Service Department to reach a goal of $300,000/month., Reduced overtime and employee turnover., Achieved President's Award with Ford Motor Company multiple times: this award is given to the top 10 dealers in the country based on Sales and Customer Service scores., Controlled expenses for the service department: technician equipment (brake lathes, flush machines, bearing presses, tire balancers, Hunter alignment hawk eye checker, etc..) shop supplies, policy adjustment account, loaner accounts., Achieved level 3 and 4 Employee Excellence with Ford Motor Company: Level 4 is #1 in the region based on Sales and Customer Service Scores, Level 3 is Top 3 in the region., Interact daily with all Ford Representatives to ensure all Ford programs are utilized., Achieved all levels of training with Ford Motor Company: Service Manager Master Certified, Customer Relations Manager Master Certified, Commercial Service Manager Master Certified, Service Advisor Master Certified, Achieved Tire Champion with Goodyear and Dunlop by completing tire training., Established and maintained over 30+ vender partnerships.
• Supply Clerk, St. Joseph Place, MM/DD/YY - MM/DD/YY, Worked with nursing staff on resident's daily needs., Ordered and Maintained all supplies needed for nurses and residents and facility., Stocked resident rooms daily., Stock all nursing supplies.
• Team Leader, YMCA, Shawnee, OK, 1999-2001, Ran after-school program., Taught computer skills., Assisted with homework., Provided a safe and fun environment for kids.

• Phi Theta Kappa, Seminole State College, International Honor Society of the Two Year College, Alpha Theta Nu Chapter
• Psi Beta, Seminole State College, The National Honor Society in Psychology For Community and Junior Colleges
• Employee Excellence Level 4: Ford Motor Company
• Employee Excellence Level 3: Ford Motor Company
• 3 Time President's Award Winner: Dealership Award

• Terri Wrigley, Court Reporter for District Court of the State of Oklahoma, 405-590-8525
• Trilbya Anderson, Eagle Instructor/Data Manager, Title IX Compliance Coordinator, Gordon Cooper Technology Center, 405-788-9320
• Rita Story-Schell, Head Women's Basketball Coach, Seminole State College, 405-380-7721
• Joi Williams, Service Advisor, Shawnee Mission Ford, 816-352-4107