Keesha Olson
bartender/server/manager certified
Sanger,United States
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Bartender/server
Rileys Brew Pub
12.2018 - 05.2023
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Checked identification for minimum age for sale of alcoholic beverages.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits.
kitchen ,bar manager
Sherwood Golf Club
sanger, CA
08.2013 - 12.2018
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Managed and motivated employees to be productive and engaged in work.
server
schoolhouse resturant
sanger, CA
04.2016 - 10.2018
- Cultivated warm relationships with regular customers.
- Served food and beverages promptly with focused attention to customer needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
High School Diploma -
Sanger High School
Sanger, CA1995
Skills
- Cash Handling
- Dining Customer Service
- High-Volume Dining
- Food and Beverage Pairings
- Order Accuracy
- Stocking and Replenishing
- Wine Service
- Food Sales and Promotion
- Wine and Liquor Service
- Wine Pairings
Certification
serve safe and manager certified
Timeline
Bartender/server
Rileys Brew Pub
12.2018 - 05.2023
server
schoolhouse resturant
04.2016 - 10.2018
kitchen ,bar manager
Sherwood Golf Club
08.2013 - 12.2018
High School Diploma -
Sanger High School
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