Keesha Pack
Arcadia Health Care
Greenville,OH
6
years of professional experience
Dedicated Home Health Aide at Arcadia Health Care, skilled in patient care and emotional support. Achieved high client satisfaction by ensuring personal hygiene and meal preparation met individual needs. Proficient in first aid and safety, fostering independence and dignity while maintaining a safe environment for clients.
Professional with background in administrative support, known for high standards and results-driven approach. History of optimizing office operations and contributing to team success. Reliable and adaptable, consistently meeting changing needs. Skilled in organization, communication, and multitasking.
Work History
Home Health Aide
1 Year 3 Months- Assisted clients with bathing, grooming, dressing, and other daily personal care needs.
- Monitored vital signs and reported changes in condition to nursing staff promptly.
- Prepared nutritious meals and supported special dietary requirements and hydration needs.
- Maintained safe, clean living spaces through light housekeeping and laundry tasks.
- Provided companionship and emotional support to encourage comfort and daily engagement.
- Supported mobility with transfers, walking assistance, and proper use of assistive devices.
Payee Assistant
1 Year 4 Months- Supported daily office operations through scheduling, correspondence, and confidential record management.
- Assisted clients with intake paperwork, service referrals, and routine administrative requests.
- Maintained accurate files, databases, and documentation to support program compliance.
- Responded to phone calls and messages with professionalism and timely follow-up.
Direct Support Professional
2 Years 1 Month- Supported individuals with daily living activities, promoting independence and dignity.
- Assisted with personal care, meal preparation, and household routines in client homes.
- Documented service delivery, behavior changes, and progress notes accurately and timely.
- Followed individualized support plans to meet safety, health, and personal goals.
- Monitored environments for hazards, responding quickly to incidents and emergencies.
- Administered medication reminders and maintained compliance with care instructions.
Customer Service Representative
2 Years 2 Months- Resolved billing, programming, and service inquiries through accurate account review and policy application.
- Guided customers through technical troubleshooting for receivers, remotes, and signal issues.
- Processed account changes, payments, and service adjustments using CRM and billing systems.
- De-escalated complex calls by delivering clear solutions and maintaining professional communication.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
GED
Skills
Patient care
Meal preparation
Personal hygiene assistance
Feeding assistance
Bathing assistance
Housekeeping
Dressing assistance
First aid and safety
Mobility support
Emotional support
Timeline
Home Health Aide
Arcadia Health Care
07.2025 - CurrentRead More
Payee Assistant
Safehaven
03.2024 - 07.2025Read More
Direct Support Professional
CRSI
10.2022 - 11.2024Read More
Customer Service Representative
Dish Network Corp
08.2020 - 10.2022Read More
Fitch High School
GED
Read More