Overview
Work History
Education
Skills
Timeline
Generic

Keesha Pan

Arcadia,CA

Overview

14
14
years of professional experience

Work History

Sr. Loan Assistant

Cathay Bank
El Monte, CA
04.2022 - Current
  • Worked closely with loan officers to ensure timely completion of all necessary paperwork associated with each transaction.
  • Gathered financial histories, environmental reports and property appraisals for review.
  • Prepared and delivered loan documents to title and escrow teams.
  • Reviewed and corrected errors on interest, principal, and closing costs.
  • Monitored post-closing activities, such as recording fees, finalizing titles, and releasing funds.
  • Reviewed title commitment and insurance policies to support pre-closing documentation.
  • Coordinated loan document signing appointments with loan officer and notarized documents, such as Deed of Trust, Assignment of Rents, and other real estate-related documents.

Assistant Child Care Provider

Chen Family Child Care
Hacienda Heights, CA
04.2011 - 04.2022
  • Organized activities that developed children’s physical, emotional and social growth.
  • Redirected children to encourage safe, positive behaviors.
  • Physically and verbally interacted with children throughout the day.
  • Monitored children's play activities to verify safety and wellness.
  • Continually encouraged children to be understanding and patient with others.
  • Maintained daily records of children’s individual activities, behaviors, meals and naps.

Customer Service Representative

Après Nail
City of Industry, CA
12.2020 - 09.2021
  • Assessed customer account information to determine current issues and potential solutions.
  • Documented conversations with customers to track requests, problems and solutions.
  • Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
  • Educated customers on special pricing opportunities and company offerings.

Human Resources Assistant

Kcal Insurance
Hacienda Heights, CA
02.2018 - 05.2020
  • Developed and maintained training materials and benefits packets for new hires.
  • Reviewed employee time sheets for accuracy and maintained accurate records in company system.
  • Updated new employee packages, training materials, benefits and announcements.
  • Scheduled new hire orientation, guided new hire through on-boarding and explained new hire documentation requirements to facilitate HR processes.
  • Responded to questions and concerns of new hires.
  • Prepared and structured employee files to securely store HR and payroll documents.
  • Regularly updated HR databases to reflect employee information, changes in benefits and other details.

Server, Cashier, Bartender

Monja Taike
City of Industry, CA
07.2013 - 02.2015
  • Assisted diners with seating as needed
  • Cleaned and maintained the beverage area, display cases, equipment, and order transaction area Cleaned bars, work areas, and tables
  • Delivered an exceptional dining experience with friendly, fast service.
  • Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash
  • Greeted guests and sat them at tables or in waiting areas

Education

Bachelor of Arts - Sociology

California State Polytechnic University, Pomona
Pomona, CA
06-2020

Associate of Arts - Sociology

Mt San Antonio College
Walnut, CA
12-2017

Skills

  • Bilingual in Mandarin
  • Notary Public
  • Fast learner
  • Loan Processing
  • Documentation Review
  • Loan Closing
  • Attention to Detail
  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management

Timeline

Sr. Loan Assistant

Cathay Bank
04.2022 - Current

Customer Service Representative

Après Nail
12.2020 - 09.2021

Human Resources Assistant

Kcal Insurance
02.2018 - 05.2020

Server, Cashier, Bartender

Monja Taike
07.2013 - 02.2015

Assistant Child Care Provider

Chen Family Child Care
04.2011 - 04.2022

Associate of Arts - Sociology

Mt San Antonio College

Bachelor of Arts - Sociology

California State Polytechnic University, Pomona

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Keesha Pan