Keesha Powell
Pittsburgh,PA
Summary
Results-driven Quality Analyst at Highmark, Inc. with expertise in data analysis and quality improvement. Proven track record in enhancing customer satisfaction and streamlining processes through automation. Skilled in audit processes and committed to delivering exceptional service while exceeding enrollment goals through effective communication and data-driven strategies. Experienced with quality assessment and assurance methodologies, ensuring top-notch product standards. Utilizes analytical skills and attention to detail to identify and resolve issues efficiently. Track record of maintaining high quality benchmarks through continuous process improvement and teamwork.
Overview
19
19
years of professional experience
Work History
Quality Analyst
Highmark, Inc.
Pittsburgh, Pennsylvania
04.2019 - Current
- Analyzed quality and performance data to support operational decision-making.
- Created and revised procedures, checklists and job aids to reduce errors.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner, demonstrating commitment to exceptional service.
- Supported the successful launch of new products by contributing expertise in defining quality specifications during the development phase.
- Improved team efficiency with introduction of automation tools for repetitive testing tasks.
Senior Enrollment Representative
Highmark, Inc.
Pittsburgh, Pennsylvania
11.2006 - 04.2019
- Updated, entered, and reviewed customer data.
- Completed monthly, weekly and daily reports from CMS
- Updated members demographic information into systems
- Updated member's Hospice status into system to ensure correct payment.
- Communicated effectively via telephone, email, and in person with co workers.
- Exceeded enrollment goals consistently by utilizing data-driven decision-making and personalized outreach efforts.
Education
Bachelor of Science - Elementary Education
Cheyney University of PA
Cheyney PA05-1995
Skills
- Audit processes
- Quality improvement
- Quality processes
- Data analysis
- Customer focus
- Data validation
- Functional testing
Timeline
Quality Analyst
Highmark, Inc.
04.2019 - Current
Senior Enrollment Representative
Highmark, Inc.
11.2006 - 04.2019
Bachelor of Science - Elementary Education
Cheyney University of PA
Similar Profiles
Lindsay SethLindsay Seth
Sales Support Analyst at Highmark, Inc.Sales Support Analyst at Highmark, Inc.
Kenneth RossKenneth Ross
Business Technical Consultant at Highmark, Inc.Business Technical Consultant at Highmark, Inc.
Seth ThompsonSeth Thompson
Manager Sales Support and Operations at Highmark, Inc.Manager Sales Support and Operations at Highmark, Inc.
Tyler AndrewsTyler Andrews
Player Services Supervisor at Rivers CasinoPlayer Services Supervisor at Rivers Casino
Amanda FritzAmanda Fritz
Pharmacy Manager at Rite Aid PharmacyPharmacy Manager at Rite Aid Pharmacy