Years of professional customer service
Keesha Rynkowski
Tucson,AZ
Summary
Friendly Customer Service Specialist with over 25 years of dedicated customer service experience. Dedicated to exceeding service goals through effective communication skills and abilities. Expert in Zendesk, Talk desk, and Digital River with training in call center support, in-person customer care, Complete and solve 20-80 email and call tickets on a daily basis.
Overview
30
30
30
30
Hospitality
Work History
Brand Ambassador
VIPdesk Connect
Alexandria, VA
02.2022 - Current
- Provide phenomenal personalized customer service.
- Interacting with customers through incoming calls and email requests using Talk Desk and email requests.
- Provide order and shipping information using Digital River software.
- Resolving customers billing order, and shipment issues through investigation using several sources including but not limited to Fedex tracking & delivery systems and Google Search.
- Limited Tier 1 tech support for gaming and streaming equipment.
- Solve and close over 50 tickets daily.
- Receive several positive survey responses daily.
Personal Shopper
Self Employed Services
Alexandria, VA
06.2020 - Current
- Provide exceptional customer service.
- Payed close attention to detail when choosing products for the customers needs.
- Followed all and any pertinent instructions from customers.
- Provided shopping and delivery of items in a timely and efficient manner.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Collections Manager
Barclays
Newark, DE
05.2016 - 02.2020
- Created and implemented new policies and procedures that are used to decrease shrinkage company wide.
- Contacted customers to discuss over negative accounts, offering options for remitting amounts due
- Established procedures for collection of past due amounts
- Contacted over 100 customers per day to collect outstanding payments via one-time or negotiated installment methods
Pluming Dispatcher
A To Z Plumbing & Drain Service
Warren , OH
03.2014 - 05.2016
- Created and dispatched daily routes for field technicians.
- Scheduled over 50 work orders daily.
- Facilitated communications between customers and field techs to promptly answer questions or resolve concerns.
- Kept up to 3 on call field technicians to dispatch for emergency purposes.
- Worked closely to prepare and scheduled excavations for customers with Ohio Dig.
Education
High School Diploma -
Glasgow High School
Newark, DE2006
Skills
- Building Customer Trust and Loyalty
- Upbeat and Positive Personality
- Customer Account Management
- Understanding Customer Needs
- First-Tier Technical Support
- Issue and Complaint Resolution
- De-escalation Techniques
- Proficient in Zendesk and Digital River
Timeline
Brand Ambassador
VIPdesk Connect
02.2022 - Current
Personal Shopper
Self Employed Services
06.2020 - Current
Collections Manager
Barclays
05.2016 - 02.2020
Pluming Dispatcher
A To Z Plumbing & Drain Service
03.2014 - 05.2016
High School Diploma -
Glasgow High School