Summary
Overview
Work History
Education
Skills
Timeline
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Keesha Smith

Williamsport,PA

Summary

Dynamic professional with a proven track record in customer service and problem-solving, honed at T-Mobile and across diverse roles including managing a successful hair salon. Skilled in multitasking and critical thinking, I excel in fast-paced environments, consistently enhancing customer satisfaction and team performance. Expert in organizational skills and verbal communication, adept at fostering positive outcomes. I listen to each problem and figure out how to solve it in a positive manner. I adopt well to any environment in I’m.

Overview

18
18
years of professional experience

Work History

Self Employed

Hair I Slay
06.2020 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • I currently own a hair salon in downtown Williamsport pa in the 329 building
  • Been in Williamsport for about 5 years now. Working with different ethnic backgrounds and communities allow me to have a very diverse way of speaking with people and understanding how to meet their needs

Private Duty Nursing Assistant

Cherry Wilson
07.2019 - 12.2020
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Monitored vital signs regularly, promptly reporting any irregularities to maintain optimal health conditions.
  • Collaborated closely with healthcare teams to provide holistic support tailored to each patient''s unique circumstances.
  • Participated in ongoing professional development opportunities related to private duty nursing best practices, staying current with industry standards.
  • Employed infection control measures within private residences, minimizing risk factors associated with hospital-based treatment environments.
  • Administered prescribed medications on schedule, contributing to the effective management of chronic health conditions.
  • Facilitated therapeutic exercises as instructed by physical therapists, expediting recovery from surgeries or injuries.
  • Assisted in meal planning and preparation according to individual dietary requirements, supporting proper nutrition for each patient.
  • Maintained detailed records of patient progress, facilitating seamless transitions between nursing shifts and other healthcare providers.
  • Responded proactively to emergency situations, applying critical thinking and problem-solving abilities to ensure patient safety at all times.
  • Provided emotional support to patients and their families during difficult times, fostering trust and rapport among all parties involved.
  • Utilized effective time management skills to balance multiple patient responsibilities, maximizing productivity and quality of care.

Shift Manager

Roses Department Store
12.2016 - 06.2019
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.

Customer Service Representative

T-Mobile, Custom Wireless
09.2006 - 10.2010
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Education

High School Diploma - All Subjects

George Wythe Highschool
Richmond, VA
06.2003

Certificate - Cosmology

Richmond School of Technology
Richmond, VA
03.2003

Skills

  • Teamwork and Collaboration
  • Friendly, Positive Attitude
  • Problem-Solving
  • Customer Service
  • Flexible and Adaptable
  • Attention to Detail
  • Multitasking
  • Critical Thinking
  • Organizational Skills
  • Time Management
  • Dependable and Responsible
  • Multitasking Abilities
  • Excellent Communication
  • Computer Skills
  • Calm Under Pressure
  • Active Listening
  • Organization and Time Management
  • Verbal Communication

Timeline

Self Employed

Hair I Slay
06.2020 - Current

Private Duty Nursing Assistant

Cherry Wilson
07.2019 - 12.2020

Shift Manager

Roses Department Store
12.2016 - 06.2019

Customer Service Representative

T-Mobile, Custom Wireless
09.2006 - 10.2010

High School Diploma - All Subjects

George Wythe Highschool

Certificate - Cosmology

Richmond School of Technology

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Keesha Smith