KEESHA WILLIAMS-HOCKADAY
Selma,NC
Summary
Public-Safety and Administrative Professional experienced in detention operations, security, and applicant intake. Delivered compliance and operational integrity through thorough documentation review, security screenings, and effective problem-solving in high-pressure environments. Focused on safeguarding sensitive information and supporting diverse populations with detailed reporting and adherence to established protocols.
Overview
2
2
Certifications
14
14
years of professional experience
Work History
DETENTION OFFICER
Wake County Sheriff Office
Raleigh, NC
11.2016 - Current
- Maintain custody, safety, and welfare of inmates, including responsibility for a 56-inmate security unit and oversight of juveniles in a correctional residential setting.
- Conduct physical and facility searches to identify weapons, contraband, and security concerns while maintaining strict safety and security standards.
- Processed individuals through identification and documentation procedures during detention booking, maintained accurate records, and captured essential information.
- Conducted routine security and sanitation checks, responding effectively to behavioral, safety, and operational issues in a high-pressure environment.
- Transported prisoners to medical appointments and court appearances, maintaining custody and adhering to established procedures.
- Direct inmate work crews supporting maintenance, operations, farming, and construction activities while maintaining accountability and security.
- Prepared daily reports and maintained logs documenting inmate activities, behavior, and operational events, ensuring timely communication of relevant information to staff.
- Build professional relationships with staff and residents and use de-escalation and problem-solving skills to maintain a safe and orderly environment.
QA ANALYST
CIOX Health
Cary, NC
03.2022 - 12.2022
- Verified accuracy of medical-chart information and submitted documentation to the processing team, ensuring data integrity.
- Identified and documented system, output, screen, and content issues, supporting quality control and maintaining accurate records.
- Verified accuracy of medical-chart information and submitted documentation to processing team, ensuring data integrity.
SECURITY OFFICER
Allied Universal Security Services
Raleigh, NC
04.2015 - 11.2016
- Monitored premises through vehicle, bicycle, and foot patrols, securing doors and controlling access to enhance overall facility safety.
- Operated detection equipment to screen individuals, preventing entry of prohibited items into restricted areas.
- Verified photo identification and monitored access for employees and visitors, ensuring compliance with facility security protocols.
- Acted as a visitation officer and first point of contact for individuals entering the facility, balancing customer service with security requirements.
INTAKE SPECIALIST
BCBSNC | Manpower
Raleigh, NC
04.2014 - 03.2015
- Communicated directly with individuals and families during intake assessments to explain eligibility requirements, application details, payment methods, and applicants' legal rights.
- Completed intake assessment forms and maintained accurate applicant records to ensure efficient processing of client information.
- Completed intake assessment forms, filed client charts, and maintained accurate applicant records.
- Collected and researched applicant information, entering data and file notes into Excel-based systems to support comprehensive record-keeping.
- Worked with individuals from varied cultures and backgrounds and provided clear, professional guidance throughout the application process.
- Collected and researched applicant information and entered data and file notes into Excel-based systems.
- Answered incoming calls and assisted applicants in initiating services by providing required paperwork while ensuring confidentiality and accuracy.
CUSTOMER SERVICE REPRESENTATIVE
Xerox Corporation
Cary, NC
09.2012 - 03.2014
- Delivered accurate information to customers about accounts, services, policies, and company requirements, enhancing customer understanding in a high-volume environment.
- Managed high-volume customer calls, assessed needs, documented issues, and applied troubleshooting procedures to identify effective solutions.
- Coordinated appointments, special orders, shipping, and customer requests, ensuring effective communication with internal teams and vendors to streamline processes.
- Coordinated appointments, special orders, shipping, and customer requests while maintaining clear communication with internal teams and vendors.
Education
Completed coursework toward high school -
K. Lane High School
New York, NYSkills
- Inmate booking
- Eligibility Assessment
- Incident Management
- Incident Reporting
- Contraband detection
- Facility searches
- Identity/Photo ID Verification
- Documentation & File Maintenance
- Records Management
- Policy & Procedure Compliance
- Quality Assurance
- Quality assurance
- Report Writing
- Report preparation
- Application & Intake Review
- Information Research
- Data Entry
- Data Analysis
- Surveillance Technology
- Security/Surveillance Systems
- Interview/Intake Communication
- Interview communication
- Confidential Information Handling
- De-escalation
- Problem Solving
- Task Prioritization
- Public safety expertise
- Judgment compliance
- Facility searches
- Incident reporting
Certification
First Aid Certification
Timeline
QA ANALYST
CIOX Health
03.2022 - 12.2022
DETENTION OFFICER
Wake County Sheriff Office
11.2016 - Current
SECURITY OFFICER
Allied Universal Security Services
04.2015 - 11.2016
INTAKE SPECIALIST
BCBSNC | Manpower
04.2014 - 03.2015
CUSTOMER SERVICE REPRESENTATIVE
Xerox Corporation
09.2012 - 03.2014
Completed coursework toward high school -
K. Lane High School