Keesha Wilson
Augusta,GA
Summary
Seeking a position in the customer service arena that will use my vast experience and strengths in an office environment.
Experience working in a fast-paced environment demanding strong organizational, technical, and interpersonal skills. Trustworthy, ethical, and discrete professional committed to superior customer service. Hardworking, self motivated, reliable, and poised in interactions with individuals at all levels. People oriented with excellent interpersonal skills, good communicator with strong oral and written communications skills. Exercise a highly professional, courteous, and cooperative approached to all assigned tasks. Continuously strive to expand and improved personal knowledge and skills in all areas of responsibility.
Overview
24
24
years of professional experience
Work History
Human Resources Coordinator
Augusta University Compensation
01.2022 - Current
- Responsible for coordinating with the HR Business Partner team and departments to record classification and compensation requests in the electronic log, review request for accuracy, and forward to assigned Compensation Analyst for review and approval
- Update Reporting to Change in ONEUSG
- Indicate on electronic log that request is complete
- Send approved request memo to the department, HR Business Partner, HR Business Specialist, Payroll, and Budget office, by DocuSign
- Create position memos and send them to the department and HR Business Partner, by DocuSign
- Save and scan approved position memo, PCF/FPD, and documentation in Application Xtender
- Maintain Classification and Compensation Memo Templates
- Create and maintain hard copy and electronic position files
- Perform administrative functions for the department, such as typing, scanning, copying, etc
- Create and edit non-person profile by job code and position number in ONEUSG
- Assists with inquiries concerning requests, compensation, positions and direct those inquiries to the Classification, Compensation Manager or to the Compensation Analyst
- Assist with special projects including data collection, compilation and updating data in ONEUSG
- Perform other duties as assigned.
Office Specialist
Dental College of Georgia, AU
01.2011 - 01.2022
- Responsible for scheduling in the pre-doctoral Screening clinic
- Explaining the screening process, financial responsibilities, and DCG pre-doctoral program procedures and protocols
- Gathering potential patient information for registration
- Ensuring that the screening procedure code, screening faculty clinical notes, and patient need codes have been entered in the patient’s chart
- Scanning the medical history form and screening code form in the patient’s record
- Creating and mailing potential patient acceptance letters and non-acceptance letters
- Generating reports for students to complete Patient Compliance Counseling
- Scheduling patients in the pre-doctoral Emergency clinic
- Explaining the Emergency clinic protocol and financial responsibilities
- Assisting dental students with special screenings, registrations and assignments
- Completing patient inactivation, no contact letters, reassignments, limited referral assignments, and step transfers
- Answering incoming phone calls to schedule in the pre-doctoral screening clinic or emergency clinic, assisting patients with inquiries, and directing calls to the appropriate clinic
- Notifying the Lead Patient Care Coordinator or Patient Care Coordinators of any patient or student issues
- Checking the proxy line for screening applications and voicemail messages.
Office Associate
School of Dentistry, MCG
01.2006 - 01.2011
- Developed and posted the clinic map of chair assignments
- Maintained Student Progress Reviews, Student Clinic Rotations, and patient scheduling
- Assisted students with scheduling and questions concerning the utilization of the Comprehensive Care Clinic
- Informed Team Leaders and Patient Care Coordinators of students’ clinic attendance
- Updated students’ productivity reports
- Counseled new patients pertaining to various Dental School policies and regulations, such as, HIPAA, appointment commitment, and financial matters
- Ensured that treatment plans were accurate, approved by faculty, and signed by the patient
- Provided answers to patient inquiries concerning student assignment and nature of treatment
- Scheduled patients in the Oral Surgery student clinic
- Answered incoming phone calls, take messages for faculty and staff, and re-direct calls to the appropriate parties
- Made necessary annotations in Patient Contact Notes concerning patient and student transactions
- Prioritized tasks, anticipated Faculty and student’s needs, and took appropriate action
- Executed other special duties as assigned
- Established and maintained effective channels of communication with Faculty, students, patients, and staff.
Senior Secretary
School of Dentistry, MCG
01.2001 - 01.2006
- Reviewed Health Care Records for completeness, accuracy, and compliance with Dental School policies and regulations pertaining to HIPAA, patient confidentiality, and records arrangement
- Entered data such as patient demographics and pertinent forms into electronic and conventional health records
- Released patient information to persons or agencies
- Compiled and coded patient charts with standard medical classifications systems
- Resolved and clarified information pertaining to the location of records, by consulting with staff, Patient Care Coordinators, Faculty, and dental students
- Processed and prepared copies of medical records and radiographs
- Recovered all hard copies of dental records at the end of each business date
- Maintained high standards of patient confidentiality.
Education
Diploma - Business Office Specialist
Augusta Technical College
Augusta, GA01.2001
GED -
Martha Lester Adult Education
Augusta, GA01.1997
Skills
- Microsoft Word
- Power Point
- Excel
- Outlook
- AxiUm software
- OneUSG
- DocuSign
- Microsoft Teams
- Application Extender
References
- Tashika Eubanks, Medical Assistant, 706-627-5035
- Raquel Witherspoon, Client Support Specialist, 706-814-4490
Timeline
Human Resources Coordinator
Augusta University Compensation
01.2022 - Current
Office Specialist
Dental College of Georgia, AU
01.2011 - 01.2022
Office Associate
School of Dentistry, MCG
01.2006 - 01.2011
Senior Secretary
School of Dentistry, MCG
01.2001 - 01.2006
Diploma - Business Office Specialist
Augusta Technical College
GED -
Martha Lester Adult Education
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