Keesha Clermont
Brooklyn,New York
Overview
7
7
years of professional experience
Work History
Bus Operator
New York City Transit
Brooklyn, NY
09.2017 - Current
- Consistently met or exceeded on-time performance goals, contributing to overall system efficiency.
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
- Collaborated with dispatchers to address route changes, delays, or emergencies in real time.
- Received commendations for exceptional customer service and professionalism during interactions with passengers.
- Participated in ongoing training sessions to stay current on industry best practices and regulatory updates.
- Informed passengers about route details, schedules, transfers, and fare policies
- Implemented conflict resolution strategies to maintain a positive atmosphere onboard the bus during challenging situations.
- Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
- Handled emergency situations calmly and effectively by following established protocols for passenger safety and incident reporting.
- Prepared detailed reports of daily operations including incidents, mechanical issues, delays, or other pertinent information for management review.
- Built rapport with regular passengers, creating a sense of trust and community within the public transit system.
- Transported customers to and from location.
Education
Associate of Applied Science - Pre-Nursing
Borough of Manhattan Community College of The City University of New York
New York, NY05.2027
Skills
- Certified Sterile Processing Technician
- Certified Home Health Aid
Timeline
Bus Operator
New York City Transit
09.2017 - Current
Associate of Applied Science - Pre-Nursing
Borough of Manhattan Community College of The City University of New York