Keeshauna Sturdivant
Winston-Salem,NC
Summary
Dedicated customer service representative with 2+ years of customer support in high call volume environments. Hardworking employee with multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
Work History
Scheduling Coordinator
Mood Treatment Center
Winston-Salem, NC
02.2023 - Current
- 9 months inbound and outbound customer call experience.
- Managed high-volume of inbound and outbound customer calls in fast-paced environment.
- Reviewed insurance information with patients and processed copays.
- Communicated courteously with patients by phone, email, and chat
- Created and maintained patient medical records
- Scheduled appointments
Customer Service Advocate
Bob King Kia
Winston-Salem, NC
02.2022 - 12.2022
- 11 months inbound and outbound customer call experience.
- Assisted with benefit plans and coverage options.
- Resolved member complaints efficiently and effectively.
- Maintained accurate records of customer interactions in CRM database.
Inbound Agent
Target
Winston-Salem, NC
06.2020 - 10.2021
- Assisted customers with product selection based on their needs.
- Monitored inventory levels to ensure availability of items.
- Answered product questions with up-to-date knowledge of sales and promotions.
Education
High School Diploma -
Mount Tabor Highschool
Winston-Salem, NC06.2018
Skills
- Medical Terminology Knowledge
- Microsoft Office Expertise
- Customer Service
- Problem-Solving Skills
- Excellent Written and Verbal communication
- Multitasking
- Building Rapport
- Time Management
Timeline
Scheduling Coordinator
Mood Treatment Center
02.2023 - Current
Customer Service Advocate
Bob King Kia
02.2022 - 12.2022
Inbound Agent
Target
06.2020 - 10.2021
High School Diploma -
Mount Tabor Highschool
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