KeeShon Brewer

• Utilized Company leasing expectations and procedures to warmly greet prospective clients, qualify, determine needs and preferences, professionally present the property, utilize feature/benefit selling, close the sale and follow-up.
• Answered incoming calls, scheduling sales appointments, greeting future residents, presenting the available rental units through person tours, and following up on inquiries.
• Executed the full leasing process by processing applications, credit screening and criminal background checks, collecting deposits/fees, preparing the lease agreement and move-in package accurately, and ensuring a smooth resident move-in and lease signing.
• Maintained accurate client records in accordance with Company policy. Update daily reports concerning notice to vacate, vacancy reports, activity reports, etc. daily.
• Inspected units prior to resident move-in and ensures units are in move-in ready condition, including communicating any discrepancies immediately to the maintenance team.
• Maintained a thorough knowledge of lease terms, unit specifications, availability, and all community policies and procedures.
• Tracked and responds to all leads in a timely manner.
• Performed daily follow-ups with leads via telephone, emails, and/or thank you notes.
• Utilized internet marketing tools (Craigslist, Facebook, Realpage, property website, etc.) to post availability and generate leads.
• Handled all resident requests and complaints courteously and efficiently.
• Posted and monitored daily social media engagement to promote community lifestyle.
• Used attention to detail to perform required office activities and complete required administrative paperwork.
• Executed support of the community’s lease renewal program by preparing lease renewal letters and packages, schedules meetings with residents, and ensures lease renewal documents are signed.
• Communicated to maintenance team regarding upkeep of community for exceptional curb appeal.
• Planned and participated in community events for residents.

· Utilize the driver hub to initiate transportation of people, goods and services from starting locations to defined destination.

· Follow all applicable local traffic laws and regulatory requirements.

· Provide excellent customer services by engaging customers in conversations and answering applicable questions regarding destinations.

· Assist customers by loading packages, groceries and luggage for transportation.

· Maintain cleanliness and sanitation of the personal vehicle and loaned vehicles.

· Provide a personal shopping experience for customers by purchasing items indicated on the application.

• Utilized Company leasing expectations and procedures to warmly greet prospective clients, qualify, determine needs and preferences, professionally present the property, utilize feature/benefit selling, close the sale and follow-up.
• Answered incoming calls, scheduling sales appointments, greeting future residents, presenting the available rental units through person tours, and following up on inquiries.
• Executed the full leasing process by processing applications, credit screening and criminal background checks, collecting deposits/fees, preparing the lease agreement and move-in package accurately, and ensuring a smooth resident move-in and lease signing.
• Maintained accurate client records in accordance with Company policy. Update daily reports concerning notice to vacate, vacancy reports, activity reports, etc. daily.
• Inspected units prior to resident move-in and ensures units are in move-in ready condition, including communicating any discrepancies immediately to the maintenance team.
• Maintained a thorough knowledge of lease terms, unit specifications, availability, and all community policies and procedures.
• Tracked and responds to all leads in a timely manner.
• Performed daily follow-ups with leads via telephone, emails, and/or thank you notes.
• Utilized internet marketing tools (Craigslist, Facebook, Realpage, property website, etc.) to post availability and generate leads.
• Handled all resident requests and complaints courteously and efficiently.
• Posted and monitored daily social media engagement to promote community lifestyle.
• Used attention to detail to perform required office activities and complete required administrative paperwork.
• Executed support of the community’s lease renewal program by preparing lease renewal letters and packages, schedules meetings with residents, and ensures lease renewal documents are signed.
• Communicated to maintenance team regarding upkeep of community for exceptional curb appeal.
• Planned and participated in community events for residents.

• Assisted customers in selecting the perfect vehicle to meet their needs and budget.
• Provided comprehensive product knowledge to customers, highlighting features, benefits, and available options.
• Conducted test drives to showcase vehicle performance and functionality.
• Guided customers through the sales process, from initial inquiry to vehicle delivery.
• Worked collaboratively with the sales team to achieve individual and dealership sales targets.
• Built and maintain long-lasting customer relationships through effective communication and follow-up.
• Stayed updated on industry trends, product knowledge, and dealership promotions.

· Supervised Call Center Agents to ensure the production of accurate, efficient, and timely handling of all customer inquiries. Customer inquiries may come through several different channels including: phone, email, fax, or SMS.

• Provided a continual focus on the improvement of customer satisfaction and developed customer credibility. Focused on anticipating customer needs and being proactive with prepared replies and solutions. Handles escalated calls as appropriate.
• Assisted Director with setting direction regarding performance management; staff development; and establishing and accomplishing goals, objectives, and priorities. Develops plan, tracks progress, and verifies completion.

· Assisted in developing, updating, and facilitating training programs for all Call Center Agents, both initial training and ongoing.

· Ensured timely implementation of changes and incorporates updates in Call Center procedure manuals and training materials.

• Reviewed/Monitored contacts and provides coaching to team members on performance.

· Build and maintain client relations, leads and/or new prospects to drive business growth

• Maintain a personal commitment to meeting the needs of customers through stretch appointments and consultations
• Proactively pursue new business and sales opportunities

· Call leads to obtain bookings for demos.

• Meet and exceed KPIs and sales targets.
• Solve problems for clients and customers by developing innovative and tailored sales solutions.
• Book quality appointments to achieve monthly sales quota and follow-up with leads and missed demo sessions.

Sell memberships.