Keesiya Robertson
Chicago,Illinois
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Proven leader with years of supervisory experience who will provide space for the team to mature and grow.
Overview
22
22
years of professional experience
1
1
Certification
Work History
BEHAVIOR SUPPORT MANAGER
YMCA of Metropolitan Chicago
2021.10 - Current
- Accountable for the successful implementation of behavioral support strategies and initiatives within the YMCA of Metro Chicago
- Conduct assessment of program participants with behavior situations, plan necessary supports, and implement, supervising, and evaluating placements of persons who require behavior support in center/branch/camp programs, in cooperation with branch staff
- Develop and train employees and volunteers regarding behavior support policies and best practices
- Manage execution of approaches to support organizational priorities to include diversity, equity, and inclusion
- Contribute to strategy development for organizational priorities to include growth and funding strategies
- Advance implementation and dissemination efforts to ensure staff and other key stakeholders have the resources they need to effectively engage stakeholders and drive impact
- Deliver specialized consulting support to staff (C-Suite, VPs and Senior Directors), and other stakeholders
- Equip the association through capacity-building, planning, and activation
- Convene diverse and cross functional teams to inform and support the development of programs, practices, and approaches that enhance delivery of community-based services
- Develop new tools, methods, processes, and catalog leading practices that enable integration of learnings
- Identify areas for continued efficiencies
- Gather data and trends to utilize for continuous quality improvement of practices.
- Help support over 95 sites with supports and services in order to offer quality programming to all.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced collaboration within the organization by providing regular updates on grant activities and progress toward goals.
- Developed strong relationships with participants, families, and staff through consistent communication and collaboration.
- Provided ongoing training and support to staff members, fostering professional growth within the team.
- Adapted daily routines to accommodate the varying needs and abilities of participants, ensuring a positive and fulfilling experience for all involved.
- Conducted regular evaluations of program effectiveness, making adjustments as necessary to better serve participants'' needs.
- Developed written plan of services in conjunction with program participants.
- Provided leadership, guidance and support to staff members.
- Partnered with local organizations to expand access to social and community services.
DIVERSE LEARNERS TEACHER
John T. Pirie School - Chicago Public Schools
2013.01 - 2021.10
- Provided direct and indirect instructional support to students in a positive environment
- Employ special educational strategic and techniques during instruction to improve the development of sensory, motor, language, cognition, and memory
- Modify general education curriculum of students with disabilities based on various instructional techniques and technologies
- Meet with parents to discuss children's progress and to determine priorities for their children and their individual educational needs
- Maintain accurate and complete student records and prepare reports on children and activities, as required by law, district policies and administrative regulations
- Serve as a member of multidisciplinary team as appropriate
- Maintain professional competence by participating in staff development activities, curriculum development meetings, and other professional opportunities
- Implement data driven instruction
- Co-teach with general education teachers to best meet the needs of all students
- Establish clear objectives for all lessons, units, and projects and communicate those objectives to students.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Supported student physical, mental, and social development using classroom games and activities.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
DESK OPERATIONS GRADUATE ASSISTANT
Northern Illinois University
2009.01 - 2012.05
- Assisted the Chief Clerk in the administration of a comprehensive reception, service, and security operation for a residential area
- Coordinated and supported the recruitment, selection, hiring recommendations, and training of Residence Hall Operations student staff
- Actively participated in staff training and professional staff development sessions and attended regularly scheduled Service Operations, complex, and hall staff meetings
- Supervised and evaluated twenty-five to forty Residence Hall Operations student staff
- Responded to emergency and crisis situations, including on-site management and upward communication protocols
- Participated in department on-call duty rotation with other Desk Operations Graduate Assistants, including evening, weekend, and break coverage
- Helped maintain a budget of approximately $150,000.
- Managed administrative tasks such as grading, scheduling, and record-keeping to ensure smooth operations within academic departments.
ASSISTANT GRADUATE RESIDENT HALL OPERATIONS DIRECTOR
Northern Illinois University
2006.08 - 2009.12
- Responsible for the well-being and supervision of a staff of twenty-five
- Assisted the Graduate Residence Hall Operations Director with administrative tasks daily
- Helped hire, train, and retain an adequate level of staff to sustain residence hall operations
- Compiled and stored payroll records bimonthly
- Planned monthly supervisory meetings to enhance the effectiveness of daily operations
- Helped resolve staff disputes and concerns through mediation.
RESIDENCE HALL OPERATIONS PERSONAL STUDENT SUPERVISOR
Northern Illinois University
2004.08 - 2006.08
- Mentored new student supervisors, sharing best practices and providing guidance for success in the role.
- Facilitated a positive learning environment by proactively addressing conflicts and fostering open communication among students.
- Exhibited excellent communications and customer service relations skills.
- Streamlined customer service by promptly addressing borrower inquiries and concerns.
- Provided high-level customer service, resolving issues promptly.
- Safeguarded sensitive information through proper handling of confidential correspondence according to company policies.
- Reduced delivery errors by diligently sorting and categorizing mail according to recipient names, departments, and zip codes.
TEACHER'S ASSISTANT
Tender Care Early Learning Center
2002.05 - 2002.08
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Handed out classroom materials, like pencils, paper, and crayons.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student learning objectives through personalized and small group assistance.
- Worked with lead teacher to monitor class schedule and take attendance.
- Graded assignments and reported individual progress to teacher.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Maintained safety and security by overseeing students in recess environments.
- Reviewed lesson material with students individually or in small groups.
- Assisted lead teachers with lesson plan creation and materials development .
- Helped teachers recognize learning issues evidenced in one-to-one support instruction.
- Documented student progress and communicated with parents to keep informed.
Education
Master in Education: Concentration- Special Education -
Northern Illinois University
DeKalb01.2013
Bachelor's of Science in Speech Language Pathology -
Northern Illinois University
DeKalb01.2008
Skills
- Team Leadership
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Strategic Planning
- Project Management
- Cross-Functional Teamwork
- Staff Development
- Policy Implementation
- Employee Coaching and Mentoring
Accomplishments
- Achieved successful implementation of the Second Step SEL curriculum through effectively helping with two year data study in partnership with xSEL Labs and the Committee for Children.
- Used Microsoft Excel to develop behavior tracking system for all learning programs.
- Collaborated with team of six in the development of Regional Emerging Multi-Cultural Learners Experience (conference) in 2022 & 2023.
References
- Dorri McWhorter, CEO, YMCA of Metropolitan Chicago, 1030 W Van Buren Ave, Chicago, IL, 60607, (773) 671-0319, dmcwhorter@ymcachicago.org
- Felicia Sanders, Chief of Elementary Schools, Chicago Public Schools, 42 W Madison St., Chicago, IL, 60602, (312) 213-0806, ejwfrh@aol.com
- Jill Doerner, Chief Employee Empowerment Officer, YMCA of Metropolitan Chicago, 773-620-6382, jdoerner@ymcachicago.org
Certification
- Certified PQA external assessor (2022)
- Youth Mental Health First Aid Responder (2022)
- Mental Health trainer for IL State Alliance CEO meeting (2023) MH Trainer for AMPLIFY (2023)
- MH Trainer for Campacity (2023)
- MH Trainer for IL State Alliance REMLE (2023)
- MH trainer for MACC (2024)
- IDI Administrator (2024)
- Adult Mental Health First Aid Trainer (2024)
Timeline
BEHAVIOR SUPPORT MANAGER
YMCA of Metropolitan Chicago
2021.10 - Current
DIVERSE LEARNERS TEACHER
John T. Pirie School - Chicago Public Schools
2013.01 - 2021.10
DESK OPERATIONS GRADUATE ASSISTANT
Northern Illinois University
2009.01 - 2012.05
ASSISTANT GRADUATE RESIDENT HALL OPERATIONS DIRECTOR
Northern Illinois University
2006.08 - 2009.12
RESIDENCE HALL OPERATIONS PERSONAL STUDENT SUPERVISOR
Northern Illinois University
2004.08 - 2006.08
TEACHER'S ASSISTANT
Tender Care Early Learning Center
2002.05 - 2002.08
Master in Education: Concentration- Special Education -
Northern Illinois University
Bachelor's of Science in Speech Language Pathology -
Northern Illinois University
- Certified PQA external assessor (2022)
- Youth Mental Health First Aid Responder (2022)
- Mental Health trainer for IL State Alliance CEO meeting (2023) MH Trainer for AMPLIFY (2023)
- MH Trainer for Campacity (2023)
- MH Trainer for IL State Alliance REMLE (2023)
- MH trainer for MACC (2024)
- IDI Administrator (2024)
- Adult Mental Health First Aid Trainer (2024)
Similar Profiles
Brittany BejabengBrittany Bejabeng
Master Teacher at YMCA of Metropolitan ChicagoMaster Teacher at YMCA of Metropolitan Chicago
Madison BrooksMadison Brooks
Head of Arts and Crafts, Overnight Camp Counselor at YMCA of Metropolitan ChicagoHead of Arts and Crafts, Overnight Camp Counselor at YMCA of Metropolitan Chicago
Elizabeth WashburnElizabeth Washburn
Gymnastics & Sports Manager at YMCA of Metropolitan ChicagoGymnastics & Sports Manager at YMCA of Metropolitan Chicago