Summary
Overview
Work History
Education
Skills
Timeline
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Keeta King

Summary

Enthusiastic professional with interpersonal communication expertise and experience promoting career successes in education, remote client services, media, local government and the non-profit sector.

Possesses excellent problem-solving and critical thinking skills. Trusted advisor, relationship builder, and voice that goes the extra mile to help individuals succeed.

Overview

17
17
years of professional experience

Work History

Student Success Specialist

Intentional Connections
01.2021 - Current
  • Answering student inquiries and resolving problems via phone or email.
  • Inbound call handling resulting in 75% First Call Resolution (FCR).
  • Successfully building tailored customer relationships to produce effective solutions that directly meet their expectations and needs of college personnel and students.
  • Onboarding for new students
  • Providing support and guidance to students experiencing academic and personal troubles.
  • Conducting academic advising services for students on recurring basis to maintain educational progression and enrollment retention.
  • Assisting students in selecting courses to align with interests and abilities via call or email.
  • Investigating complaints and providing liaison services to students, deans, and academic advisors on finding positive resolutions.
  • Conflict resolution through active listening and open-ended questioning.
  • Utilizing student feedback to influence changes and improvements to student success plans to aide in conflict resolution.
  • Creating and maintaining comprehensive student success documentation for internal and external use.
  • Maintaining professional calm demeanor when addressing students who are unhappy or hostile.

Brand Manager and On-Air Radio Talent

Townsquare Media - Majic 93.3 KMJI
09.2017 - 01.2021


  • Engaged community/listeners on-air Mon-Fri, 9am - 2pm, with creative and hyperlocal content & trending entertainment topics
  • Interacted with live callers on the radio airwaves
  • Onboarding to assist listeners with the new Alexa enabled app feature.
  • Optimized listeners experiences by delivering timely assistance effectively troubleshooting radio app issues.
  • Built aand managed a strong on-air team.
  • Oversaw the daily operations of the radio station.
  • Created 10 blogs per week for publication on station website, mobile app, and social media platforms.
  • Planned, implemented, and tracked sales and marketing strategies to promote brand products.
  • Created and managed budgets to maximize brand reach and engagement.
  • Developed and executed branding campaigns to educate target audiences on product features, benefits and values.
  • Voiced promos, liners, local and national commercial ads.

Program and Youth Action Coordinator

City Of Longview - Partners In Prevention
06.2011 - 09.2017
  • Organized special events and activities to boost youth engagement and improve lives of at-risk children.
  • Conflict resolution, support, and guidance to students and families experiencing troubles.
  • Coordinated annual special events and activities to foster positive relations between the City of Longview, Youth Action Committee, and the Unity and Diversity Committee.
  • Observed staff and volunteers to verify compliance with educational, safety and interpersonal guidelines.
  • Strengthened academic, and social education program offerings for area youth.
  • Built recruitment and retention plans to maintain full roster of program participants.
  • Provided leadership, guidance and support to members of the Unity and Diversity Committee.
  • Coordinated logistics for meals, transportation and program delivery.
  • Partnered with businesses, schools and nonprofits to expand youth program outreach and impact.
  • Hosted local municipality TV.
  • Public speaking to civil groups, churches, school districts and other.
    stakeholder/potential stakeholder organizations
  • Wrote and voiced PSAs.

Volunteer Coordinator and PR Manager

East Texas Child Advocates
05.2009 - 06.2011
  • Participated in community outreach events to promote volunteer opportunities and enlist new volunteers.
  • Developed and maintained relationships with local organizations to identify volunteer opportunities and resources.
  • Worked with leadership staff and special committees to define volunteer mission and set standards.
  • Managed and tracked volunteer hours and progress to support accurate documentation.
  • Developed professional and respected reputation among the agency's stakeholders, civic groups, community organizers, volunteers and the courts
  • Recruited, screened, interviewed, and trained volunteers to become CASA (Court Appointed Special Advocates) representatives
  • Collected, arranged, and updated information into database system
  • Evaluated volunteer feedback to improve program and allow for a rewarding volunteer experience.
  • Raised awareness of the non-profit agency's purpose, mission, services, and needs.
  • Developed positive relationship with stakeholders resulting in a 35% donation increase the first year.
  • Built and maintained positive working relations with media outlets resulting in 100% coverage and publication by local outlets.
  • Coordinated agency's annual fundraiser.
  • Served as liaison to East Texas Child Advocacy Center, CPS, families, and the courts.

At-Risk Youth Coordinator/Mentor

Pine Tree High School
08.2006 - 05.2009
  • Advised students on important academic decisions ideal for their next-level based on their interests, strengths and academic needs.
  • Coordinated with a group of faculty members to create an after-school tutorial program for students needing extra assistance.
  • Created safe place that welcomed a multicultural environment welcoming to all individuals and groups.
  • Assisted teaching staff with identifying students in need of 504 plans and other appropriate services to ensure no child fell between the cracks.
  • Monitored and maintained database of at-risk students' grades and attendances.
  • Increased school spirit and student self-esteem by creating and implementing engaging activities, such as the campus step team which performed at pep rallies and were featured on local media outlets.
  • Pushed for campus operational adjustments and inclusion of ALL students.
  • Fostered meaningful relationships among students through on-campus activities, field-trips, and team-work community service projects.
  • Reduced student drop-out rate by implementing an inclusive approach giving students the support and guidance they needed to achieve graduation.
  • Kept track of students' attendance and progress toward their educational objectives and goals.
  • Served as liaison for students and parents, parents and educators, as well as students and administrators.
  • Interfaced with faculty, administrators, school board, and parents.
  • Was in charge of ensuring the safety and security of all youth in my care on and off campus.


Education

Bachelor of Arts - Interpersonal Communication

Stephen F. Austin State University
Nacogdoches, TX
05.2004

Skills

  • Interpersonal Communication
  • Professional Writing and Voicing
  • Active Listening
  • Onboarding
  • Education Liaison
  • Youth Coordinator
  • Client Relationship Building
  • Customer Service Solutions
  • Event & Project Coordinating
  • Person-to-Person Engagement
  • Genuine People Person
  • Passion for Education

Timeline

Student Success Specialist

Intentional Connections
01.2021 - Current

Brand Manager and On-Air Radio Talent

Townsquare Media - Majic 93.3 KMJI
09.2017 - 01.2021

Program and Youth Action Coordinator

City Of Longview - Partners In Prevention
06.2011 - 09.2017

Volunteer Coordinator and PR Manager

East Texas Child Advocates
05.2009 - 06.2011

At-Risk Youth Coordinator/Mentor

Pine Tree High School
08.2006 - 05.2009

Bachelor of Arts - Interpersonal Communication

Stephen F. Austin State University

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Keeta King