Keetha Jud
Quincy,IL
Summary
Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Managed patient-related accounts receivables at large medical facility and achieved [Number]% repayment rate. Excellent communications skills and empathetic nature enabled achievement of positive outcomes. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Clinic Pt Access Representative for Urology
Blessing Hosp
06.2023 - Current
- Improved patient satisfaction by efficiently managing appointment scheduling and registration processes.
- Enhanced hospital revenue by accurately verifying insurance coverage and collecting payments for services rendered.
- Streamlined workflow for medical staff by effectively coordinating patient referrals and authorizations.
- Reduced wait times with prompt communication between patients, providers, and insurance companies.
- Maintained accurate patient records, ensuring timely access to vital information for healthcare professionals.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Providing excellent customer service by promptly answering patient inquiries.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Telecommunications Operator
Blessing Hospital
06.2016 - 06.2023
- Assisted in the development of training materials to ensure new hires were well-prepared to handle telecommunications tasks.
- Collaborated with team members to maintain high-quality service standards, leading to increased client retention rates.
- Managed high call volume while maintaining professionalism and composure during periods of peak demand.
- Delivered exceptional customer service while managing multiple priorities simultaneously under tight deadlines.
- Maintained up-to-date knowledge of emergency call procedures.
- Attended safety training meetings to learn procedures for handling medical and fire emergency calls.
- Provided new employees with voice and accent training to teach proper customer service etiquette.
Education
Quincy Senior High
Quincy, IL06.1993
Skills
- Effective Communication
- Documentation Accuracy
- Adaptability and Flexibility
- Professionalism and Ethics
- Telephone Etiquette
- Customer Service Excellence
- Critical Thinking
- Patient Registration
- Problem Solving
- Insurance Verification
- Appointment Scheduling
- Attention to Detail
Timeline
Clinic Pt Access Representative for Urology
Blessing Hosp
06.2023 - Current
Telecommunications Operator
Blessing Hospital
06.2016 - 06.2023
Quincy Senior High
Similar Profiles
Rodrigo Ivan LeivaRodrigo Ivan Leiva
Estudiante en prácticas at Hosp. Central-Hosp. Alta Complejidad-Hosp. D8-hosp. 2 de abril-HIEF-Hosp La madre y el niñoEstudiante en prácticas at Hosp. Central-Hosp. Alta Complejidad-Hosp. D8-hosp. 2 de abril-HIEF-Hosp La madre y el niño
James MontgomeryJames Montgomery
Security Officer at St. Jude Children's Research HospSecurity Officer at St. Jude Children's Research Hosp
Mohamed Rizvi LantraMohamed Rizvi Lantra
DIRECTOR SALES AND BUSINESS DEVELOPMENT at DEFINE HOSP TECHNOLOGIESDIRECTOR SALES AND BUSINESS DEVELOPMENT at DEFINE HOSP TECHNOLOGIES
Madison WeedMadison Weed
Co-Owner/Content Creator at Coven Marketing LLCCo-Owner/Content Creator at Coven Marketing LLC
Gregory BensonGregory Benson
Loss Prevention Manager at Niemann FoodsLoss Prevention Manager at Niemann Foods