Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keetha Rouse

Kent

Summary

Efficient and detail-oriented administrative professional with strong organizational and communication skills. Experienced in calendar management, document handling, vendor coordination, and supporting cross-functional teams. Recognized for reliability, discretion, and the ability to thrive in fast-paced office environments.

Overview

16
16
years of professional experience

Work History

Corporate Operations Coordinator

F5 Networks
08.2022 - Current
  • Manage office supply inventory, ordering, and distribution across departments.
  • Plan and coordinate weekly company happy hours, including vendor and onsite logistics.
  • Handle and distribute confidential emails, invoices, legal documents, and service agreements via the corporate email alias.
  • Provide sensitive administrative support to HR and executive leadership.
  • Support shipping, receiving, and mailroom services; initiate service improvements and efficiency audits.
  • Coordinate pickups and deliveries, vendor repairs, and office maintenance tasks.
  • Submit and track facilities-related requests through ServiceNow.
  • Conduct regular audits of supply levels and vendor performance to ensure quality service.
  • Act as liaison for inter-office storage organization in coordination with the GWS Operations Manager.
  • Maintain a workplace organization program aligned with 5S methodology: Sort, Set in Order, Shine, Standardize, Sustain.

Front Desk Receptionist

F5 Networks
10.2019 - 08.2022
  • Greet visitors and employees
  • Make access badges for employees, contractors and vendors in Lenel
  • Daily use of Excel-Microsoft Word, Microsoft Office, SharePoint, Teams, Workday, Concur
  • Answer company main phone line
  • Answer and route calls to the appropriate Executive
  • Monitor and forward new business/existing customer inquiry's for sales team
  • Handle/Mange money for items sold at reception to employees
  • Assist with food deliveries
  • Handle and mange tickets assignments in ServiceNow
  • Ensured employees adhered to the company policies and guidelines effectively
  • Provided administrative support to various departments as needed, including data entry and filing
  • Responded promptly to customer inquiries in person, via phone or email, resolving issues effectively
  • Managed visitor logbook accurately by recording necessary details for security purposes
  • Collaborated with other team members to ensure seamless communication across different departments
  • Handled confidential information with utmost discretion while maintaining strict confidentiality protocols
  • Ordered office supplies ensuring availability while managing costs within budget constraint
  • Compiled and submitted daily reports on front desk activities, offering insights for process improvements.
  • Assisted in coordination of company events, contributing to successful and well-organized functions.
  • Organized and maintained files and records to ensure up-to-date documentation.
  • Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.

Security Specialist Support

F5 Networks
02.2017 - 10.2019
  • Created employees badges through Lenel System
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Oversaw credentialing activities for all employees, contractors and consultants.
  • Detected potential threats proactively through regular monitoring of surveillance systems and analyzing incident reports.
  • Reduced unauthorized access to restricted areas by diligently monitoring surveillance cameras and promptly responding to alarms.

Concierge Specialist

Northwest Security Services Inc
03.2016 - 04.2019
  • Assisted with ticket sales and reception at the Smith Tower
  • Assisted Unico Property Management with various administrative tasks
  • Coordinated & assisted with events for Columbia Hospitality
  • Monitored surveillance cameras at various locations
  • Coordinate with law enforcement to respond to emergent situations
  • Supervised & trained junior guard staff
  • Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Maintained detailed knowledge of local attractions, events, and services to better assist guests in making informed decisions.

Office Assistant & Phone Interviewer

ICF
01.2016 - 03.2017
  • Prepared roasters for call list
  • Checked individuals in for surveys & processed payments
  • Answered inquiries via phone as well as over the video chat and email
  • Conducted health surveys, about 120 daily
  • Data entry
  • Mail runs
  • Event calendar scheduling
  • Made travel itinerary for business trips
  • Provided quality customer service to earn satisfaction ratings
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Contributed to a smooth-running office environment by providing clerical support such as filing, data entry, and document preparation.

Collections Representative

TransWorld Systems
08.2015 - 12.2015
  • Received vendor payments & reviewed company
  • Coordinated payment plans and accommodations
  • Managed accounts receivable including daily deposits of greater than $10,000
  • Collect for the King County Court and WA DOL and City Hall
  • License Renewal
  • Assisted in Insurance billing

Customer Support Specialist

Convergent Outsourcing
03.2014 - 08.2015
  • Assisted with office duties; receiving and making phone calls
  • Planned events including scheduling volunteers, organizing orders, maintaining schedules
  • Assisted with referral and new information for account disputes
  • Negotiated favorable settlements with debtors, balancing company interests and client needs for mutually beneficial agreements.
  • Liaised between external agencies and internal departments for efficient account management across multiple touchpoints.
  • Prepared thorough reports on collection activities for management review, aiding in informed decision-making processes regarding delinquent accounts.
  • Managed a high volume of accounts, prioritizing tasks to maximize productivity and results.
  • Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Processed payments and applied to customer balances.
  • Negotiated to collect balance in full.
  • Regularly managed confidential HR, legal, and financial documents while ensuring data integrity and security.

Executive Administrative Assistant

Black Diamond Hair
02.2010 - 01.2013
  • Maintained cleanliness and organization of store front
  • Managed accounts receivable
  • Answered inquiries via phone and email
  • Handled transactions between clients and owner
  • Coordinated & assisted with events
  • Travel for company events
  • Update company website
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.

Internship (Paid) / Administrative Assistant

Team Child Law Firm
05.2009 - 02.2010
  • Organized a project with lawyers to help fund youth activities
  • Sat in on court hears and dispositions took notes for Lawyer
  • Set up conference rooms for meetings
  • Order for catered events
  • Stocked supplies
  • Fax copy email and scan documents for clients
  • Set up travel itinerary for clients
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.

Education

High School Diploma -

Southlake High School

Skills

  • Scheduling management
  • Customer invoicing
  • Process implementation
  • Supply ordering
  • Administrative management
  • Project scheduling
  • Vendor engagement
  • Customer relations
  • Calendar management
  • Event coordination
  • Confidentiality
  • Meticulous attention to detail
  • Customer Service-oriented

Timeline

Corporate Operations Coordinator

F5 Networks
08.2022 - Current

Front Desk Receptionist

F5 Networks
10.2019 - 08.2022

Security Specialist Support

F5 Networks
02.2017 - 10.2019

Concierge Specialist

Northwest Security Services Inc
03.2016 - 04.2019

Office Assistant & Phone Interviewer

ICF
01.2016 - 03.2017

Collections Representative

TransWorld Systems
08.2015 - 12.2015

Customer Support Specialist

Convergent Outsourcing
03.2014 - 08.2015

Executive Administrative Assistant

Black Diamond Hair
02.2010 - 01.2013

Internship (Paid) / Administrative Assistant

Team Child Law Firm
05.2009 - 02.2010

High School Diploma -

Southlake High School

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