Summary
Overview
Work History
Education
Skills
Timeline
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Keeva Banko

Hornell,NY

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

8
8
years of professional experience

Work History

Sub Shop Customer Service

Wegmans Family Food Markets
09.2021 - 01.2024
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Achieved consistent compliance with health department regulations through diligent adherence to policies and procedures.
  • Greeted customers and answered inquiries regarding menu items and specials.
  • Participated in regular trainings to stay current on industry best practices and trends.
  • Promoted positive work environment through effective communication with colleagues and supervisors.
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Enhanced customer satisfaction by maintaining clean and organized dining area.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Participated in team projects, demonstrating ability to work collaboratively and effectively.

Server

Applebee's Neighborhood Grill & Bar
08.2020 - 10.2021
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Processed orders and sent to kitchen employees for preparation.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Developed strong communication and organizational skills through working on group projects.
  • Skilled at working independently and collaboratively in a team environment.

Host/Server/Cook

Jc's Cafe
06.2016 - 08.2020
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Streamlined check-in process for large groups or events by implementing pre-registration system.
  • Developed rapport with regular patrons, fostering a sense of community within establishment.
  • Relayed guest comments or suggestions to manager on duty for further action.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Answered customers' questions, recommended items, and recorded order information.
  • Cultivated warm relationships with regular customers.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Paid attention to detail while completing assignments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Self-motivated, with strong sense of personal responsibility.
  • Demonstrated high level of initiative and creativity while tackling difficult tasks.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Provided professional services and support in a dynamic work environment.

Education

No Degree - Early Childhood Education

SUNY College At Geneseo
Geneseo, NY

No Degree - Radiologic Technology

Monroe Community College
Rochester, NY

High School Diploma -

Hornell Senior High School
Hornell, NY
06.2019

Skills

  • Understanding Customer Needs
  • Patience Maintenance
  • Complaint resolution
  • Teamwork and Collaboration
  • Staff education and training
  • Money handling abilities
  • Medical terminology knowledge
  • Complaint Handling
  • Attention to detail
  • Excellent Verbal Communication
  • Ability to work well with others
  • Organization

Timeline

Sub Shop Customer Service

Wegmans Family Food Markets
09.2021 - 01.2024

Server

Applebee's Neighborhood Grill & Bar
08.2020 - 10.2021

Host/Server/Cook

Jc's Cafe
06.2016 - 08.2020

No Degree - Early Childhood Education

SUNY College At Geneseo

No Degree - Radiologic Technology

Monroe Community College

High School Diploma -

Hornell Senior High School

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Keeva Banko