Oversee 5th Avenue FlagShip Location and Columbus Circle.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Managed budget implementations, employee reviews, training, and schedules.
Developed and implemented strategies to increase sales and profitability.
Collaborated with cross-functional teams to develop innovative solutions.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
General Manager (Downtown)
Ted Baker London
12.2018 - 05.2023
Overseen Wooster Street store (standalone business) and Concession (Soho Bloomingdales).
Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Increased sales revenue + 44% to plan for the overall Ted Baker in 2021, with a lift of 275% on LY-2 for the concession business. Ted Baker Womenswear business ranked #1 in North America Concessions in 2021.
Developed and implemented commercial strategies for Ted Baker standalone location that resulted in the business being +12% to plan and +46% to LY, ranking in #2 in conversion for the Northeast market in 2022.
Communicated with Ted Baker Visual team on competitors’ commercial strategy to announce promotions, sales and upcoming special events within the concession business.
Cultivated successful teams through developing a culture, communicating clear objectives and succession planning, leading to the growth of 5 managers in one year.
Key Holder
Halston Heritage
03.2016 - 12.2018
Engaged with customers to build rapport and promote long-term loyalty for increased sales.
Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
Managed store personnel by delegating tasks and supervising daily operations.
Sales Manager
Topshop, Topman
07.2015 - 01.2016
Increased sales +16% to plan for DCK Concession in less than 6 months.
Collaborated with host store to increase business productivity through mannequin exposure and securing additional outpost throughout the building.
Led sales team, managed quotas, train visual staff, to manage the expectation of the company.
Visual Merchandiser
Retail Group of America (RGA)
01.2014 - 07.2015
Overseen 9 stores in the Northeast region for RGA: 7 Monsoon Accessorize and 2 F&F.
Planned and developed marketing strategies for new store openings within the United States for RGA.
Introduced and created visual merchandising packs to communicate visual guidelines for stores to execute in a timely manner.
Store Manager
Retail Group of America (RGA)
06.2012 - 01.2014
Increased sales plan +50% for Monsoon Accessorize as SM in 2013.
Successfully led the growth of 5 managers.
Managed inventory control, cash control, and store opening and closing procedures.
Assistant Manager
Retail Group of America (RGA)
10.2011 - 06.2012
Develop partnership with SM to run a successful business and team.
Supervised day-to-day operations to meet performance, quality and service expectations.
Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
Key Holder
Retail Group of America (RGA)
05.2011 - 10.2011
Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
Prepared and submitted reports to keep management informed of sales activities and progress.
Trained newly hired sales team in upselling techniques.
Sales Lead
Retail Group of America (RGA)
01.2011 - 05.2011
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
Achieved sales goals and service targets by cultivating and securing new customer relationships.