Keeyana Riggins

Managed daily operations of vaccine clinical trials, ensuring adherence to FDA, GCP, and IRB guidelines from study start-up through close-out. Screened, recruited, and obtained informed consent from participants; ensured comprehension of study procedures and safety requirements. Prepared recruitment reports for site care partners and for study reimbursement purposes. Created source docs tailored to protocol and schedule of activities. Experience with UH tables for subject scheduling windows and schedule of activities. Entered and managed clinical data using electronic data capture (EDC) systems, ensuring accuracy, consistency, and readiness for monitoring and audits. Participate in SIVs and monitoring visits. Led cross-functional coordination between physicians, lab personnel, and sponsor representatives to support protocol compliance and study timelines. Answering queries with new information, and/or missing data. Trained and supervised junior staff and new hires on protocol procedures, phlebotomy techniques, and regulatory documentation. Monitored investigational product (IP) inventory and cold chain logistics, ensuring temperature control, documentation, and timely accountability. Assisted with IRB submissions, protocol amendments, adverse event reporting, and sponsor communications. Performed phlebotomy, along with processing of samples.

Oversaw daily operations of the patient service center, ensuring timely and accurate specimen collection, processing, and documentation. Supervised and supported phlebotomy staff, scheduled shifts, monitored performance, and provided training as needed. Maintained compliance with HIPAA, OSHA, and company protocols to ensure a safe and secure environment. Resolved patient and provider concerns promptly and professionally to uphold customer satisfaction and quality care. Collaborated with regional management to improve workflow efficiency, inventory management, and staff productivity. Performed venipuncture and specimen collection on diverse patient populations, including pediatrics, geriatrics, and those with difficult veins. Verified patient identification and insurance, ensured accurate labeling, and completed documentation to maintain specimen integrity. Delivered high-quality customer service by maintaining a calm, professional demeanor in
fast-paced, high-volume settings. Utilized electronic medical records (EMR) systems for test ordering and data entry. Ensured cleanliness and proper functioning of phlebotomy equipment and workspace in accordance with infection control standards.

Managed administrative operations, such as call handling, calendar management, and faxing orders. Oversaw upkeep of inventory within established monthly budgets. Recorded patient intake information thoroughly, including medical history and insurance data. Carried out blood draw procedures for adult and pediatric patients. Processed patient specimens according to standard departmental techniques. Transported collected specimens to laboratories for analysis. Performed waived kit testing while accurately tracking lot numbers and expirations. Executed drug screenings following all relevant guidelines.