Front office specialists with over 20 years experience supporting office operations and acting as the first point of contact for customers and clients. Efficient in performing administrative and front desk tasks of large scale offices.
Overview
21
21
years of professional experience
Work History
Patient Service Representative
American Health Imaging
11.2024 - Current
Greet patients upon arrival and directed them to the appropriate area.
Ensure all necessary paperwork was completed prior to patient visits.
Schedule, reschedule, and cancel appointments
Scan completed forms, identification card and insurance cards into electronic health record system as needed.
Process patient responsibility estimate determined by insurance
Answer incoming calls in a professional manner.
Perform administrative duties such as filing, faxing, photocopying.
Access patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
Reviewed patient accounts for accuracy
Clinical Support Specialist
Bridgeway Affinity Hospice
08.2021 - 09.2024
Manage all daily clinical records functions including establishing and implementing clinical records policies
Answer and transfer calls, send and receive emails, and send and respond to incoming faxes in a timely manner
Forward copies of clinical records to authorized users according to policy
Schedule, cancel, and/or reschedule visits for field staff
Verify and update patient demographics and insurance
Communicate with patients and families if there are any changes to the schedules
Monitor aged unsigned physician orders and submits requests for overdue orders to be completed
Follow company policy and procedures, along with state, federal and ACHC guidelines
Supervise the use of the clinical records information system and maintains a comprehensive working knowledge of the system including upgrades and enhancements
Maintain daily reports
Run billing audit reports to make sure there is not a hold on billing due to outstanding accounts
Team Lead/Scheduler II
Northside Hospital
02.2013 - 08.2021
Interview for new hires
New Hire orientation and training
New patient Referrals Coordinator
Work closely with Supervisors, Office managers, and Physicians to ensure performance goals were met
Provide positive guidance, training, and monitoring of staff to make sure daily tasks were complete in a timely manner
Schedule, reschedule, and cancel appointments
Surgery and special procedure scheduling
Verify and update patient demographics to ensure accuracy
Maintain end of the day reports and next day projections
ER Communication Specialist
Jefferson Hospital
09.2003 - 12.2011
Check-in and Check-out for all ER and Out patient services.
New Hire orientation and training.
Coordinate work schedules and time sheets for payroll.
Insurance verification for inpatient, swing-bed, physical therapy, and out- patient surgery.
Complete payment transactions, to include; collecting copays, deductibles, and co-insurances
Education
Diploma -
Jefferson County High School
06-1996
Skills
Ability to train, mentor, and provide guidance and feedback to other team members
Detailed oriented
Excellent problem-solving skills
Ability to be flexible, and to adapt easily and efficiently
Strong verbal, written, and communication skills
Proficient in time management
Organized and effective at dealing with several activities simultaneously with the ability to prioritize