Kehaun Gibbons
Ellenwood,Georgia
Summary
Front office specialists with over 20 years experience supporting office operations and acting as the first point of contact for customers and clients. Efficient in performing administrative and front desk tasks of large scale offices.
Overview
21
21
years of professional experience
Work History
Patient Service Representative
American Health Imaging
11.2024 - Current
- Greet patients upon arrival and directed them to the appropriate area.
- Ensure all necessary paperwork was completed prior to patient visits.
- Schedule, reschedule, and cancel appointments
- Scan completed forms, identification card and insurance cards into electronic health record system as needed.
- Process patient responsibility estimate determined by insurance
- Answer incoming calls in a professional manner.
- Perform administrative duties such as filing, faxing, photocopying.
- Access patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Reviewed patient accounts for accuracy
Clinical Support Specialist
Bridgeway Affinity Hospice
08.2021 - 09.2024
- Manage all daily clinical records functions including establishing and implementing clinical records policies
- Answer and transfer calls, send and receive emails, and send and respond to incoming faxes in a timely manner
- Forward copies of clinical records to authorized users according to policy
- Schedule, cancel, and/or reschedule visits for field staff
- Verify and update patient demographics and insurance
- Communicate with patients and families if there are any changes to the schedules
- Monitor aged unsigned physician orders and submits requests for overdue orders to be completed
- Follow company policy and procedures, along with state, federal and ACHC guidelines
- Supervise the use of the clinical records information system and maintains a comprehensive working knowledge of the system including upgrades and enhancements
- Maintain daily reports
- Run billing audit reports to make sure there is not a hold on billing due to outstanding accounts
Team Lead/Scheduler II
Northside Hospital
02.2013 - 08.2021
- Interview for new hires
- New Hire orientation and training
- New patient Referrals Coordinator
- Work closely with Supervisors, Office managers, and Physicians to ensure performance goals were met
- Provide positive guidance, training, and monitoring of staff to make sure daily tasks were complete in a timely manner
- Schedule, reschedule, and cancel appointments
- Surgery and special procedure scheduling
- Verify and update patient demographics to ensure accuracy
- Maintain end of the day reports and next day projections
ER Communication Specialist
Jefferson Hospital
09.2003 - 12.2011
- Check-in and Check-out for all ER and Out patient services.
- New Hire orientation and training.
- Coordinate work schedules and time sheets for payroll.
- Insurance verification for inpatient, swing-bed, physical therapy, and out- patient surgery.
- Complete payment transactions, to include; collecting copays, deductibles, and co-insurances
Education
Diploma -
Jefferson County High School
06-1996
Skills
- Ability to train, mentor, and provide guidance and feedback to other team members
- Detailed oriented
- Excellent problem-solving skills
- Ability to be flexible, and to adapt easily and efficiently
- Strong verbal, written, and communication skills
- Proficient in time management
- Organized and effective at dealing with several activities simultaneously with the ability to prioritize
- Knowledge of basic medical terminology
Educational classes
- Bonfire (Etiquette Class)
- Civil Treatment for Leaders
- Managing Millennials
- Communication Basics
- Emotional Support for Employees
Timeline
Patient Service Representative
American Health Imaging
11.2024 - Current
Clinical Support Specialist
Bridgeway Affinity Hospice
08.2021 - 09.2024
Team Lead/Scheduler II
Northside Hospital
02.2013 - 08.2021
ER Communication Specialist
Jefferson Hospital
09.2003 - 12.2011
Diploma -
Jefferson County High School
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