Summary
Overview
Work History
Education
Skills
Timeline
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Breanca Smith

Katy,TX

Summary

Enthusiastic management professional with demonstrated success supervising over 30 staff members and increased team's efficiency by 10%. Skilled in solving complicated issues and making proactive operational changes. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Adept at building and maintaining positive relationships with employees and management. Focused on maximizing resource utilization and enhancing performance with forward-thinking approaches.

Overview

9
9
years of professional experience

Work History

Technical Customer Service Advisor

Conduent
05.2020 - 10.2020
  • Served as primary point of contact for triaging technical issues to implement creative solutions to complex problems.
  • Resolved diverse range of payment-related issues across multiple systems and applications for customers and end-users across various time zones.
  • Translated complex technical issues into digestible language for non-technical users.
  • Excellent communication skills, both verbal and written
  • Managed time efficiently in order to resolve payment issues and technical tasks within 15 minutes deadlines

PATIENT ACCESS REP II

Memorial Hermann Health Systems
06.2015 - 11.2019
  • Performed 60+ patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient privacy.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Obtained 60+ patients' insurance information and determined eligibility for benefits for specific services rendered.

DIRECT SUPPORT STAFF

Rescare/ Educare
05.2013 - 08.2018
  • Tailored lesson plans for clients with cognitive mental disabilities
  • Planned and led activities to develop clients' physical, emotional and social growth
  • Partnered with team of registered nurses to achieve overall well- being of all clients
  • Assisted disabled clients to support independence and well-being.
  • Maintained clean, safe and well-organized patient environment.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.

HEAD CASHIER

Lowes Home Improvement
03.2012 - 02.2016
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Synchronized team of 25-30 cashiers to accomplish daily tasks
  • Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Helped management develop employee improvement plans to motivate team members to higher levels of performance, skill and efficiency.

Education

Bachelor of Science - Interdisciplinary Studies

University of Houston - Downtown
Houston, TX
05.2023

No Degree - Nursing

Prairie View A & M University
Prairie View, TX
05.2015

Skills

  • Microsoft Excel
  • Adobe Acrobat Pro & Lightroom
  • Ability to lead
  • Administrative duties
  • Financial and operational reporting
  • Onboarding, training, and development
  • Employee engagement strategies
  • Exceptional customer service
  • Conflict resolution techniques
  • Business management principles

Timeline

Technical Customer Service Advisor

Conduent
05.2020 - 10.2020

PATIENT ACCESS REP II

Memorial Hermann Health Systems
06.2015 - 11.2019

DIRECT SUPPORT STAFF

Rescare/ Educare
05.2013 - 08.2018

HEAD CASHIER

Lowes Home Improvement
03.2012 - 02.2016

Bachelor of Science - Interdisciplinary Studies

University of Houston - Downtown

No Degree - Nursing

Prairie View A & M University

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Breanca Smith