Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Languages
Timeline
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Kehinde Adepoju

Houston,USA

Summary

Detail-oriented and professional individual with a strong background in customer service, financial operations, and order management across government and private sectors. Transitioning into the tech industry with hands-on experience in Linux system administration, including user management, system monitoring, patching, scripting (Bash/Python), and security hardening. Proven problem-solver with a passion for system reliability, efficiency, and delivering exceptional support in both technical and client-facing environments.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Technical Sales Support Executive

Stryker Medical Company
05.2024 - Current
  • Managed government and private sector order fulfillment, ensuring seamless contract compliance and client satisfaction.
  • Processed purchase orders for government institutions such as VA hospitals and military medical centers.
  • Investigated and resolved discrepancies in pricing, invoicing, and procurement contracts.
  • Assisted customers with credit card payments, procurement regulations, and backorder tracking.
  • Collaborated with logistics and supply chain teams to resolve delivery delays.
  • Seasonal Contractor

Junior Linux System Administrator

Cloud and Prem
01.2024 - Current
  • Managed Linux servers, monitored performance, applied patches and updates
  • Administered users/groups, enforced security policies, automated tasks using Bash/Python
  • Ensured system compliance, supported audits, resolved hardware/software issues
  • Coordinated with IT teams and supported end-users in troubleshooting

E-Channels Officer & Customer Dispute Resolution Officer

Wema Bank Plc
01.2023 - 12.2023
  • Investigated and resolved e-channels issues related to ATM transactions, quick banking, and super-agency settlements.
  • Processed daily settlements for major money transfer platforms, ensuring transaction accuracy.
  • Conducted due diligence checks to prevent financial discrepancies and fraud.
  • Ensured quick processing of electronic financial transactions, mitigating risks of fraud.

Chargeback & NIP Dispute Officer

Union Bank Nig. Plc
12.2020 - 12.2022
  • Resolved customer disputes regarding chargebacks and electronic transactions across multiple banking platforms.
  • Maintained high service standards, reducing financial loss from fraudulent chargebacks.
  • Partnered with regulatory bodies (Visa, Mastercard, NIBBS) to ensure compliance with banking policies.
  • Improved dispute resolution turnaround time, enhancing customer trust and service efficiency.
  • Contractor

Universal Teller

Union Bank Nig. Plc
10.2018 - 11.2020
  • Handled cash transactions, deposits, withdrawals, and customer account inquiries efficiently.
  • Maintained compliance with banking regulations, fraud prevention measures, and customer verification policies.
  • Assisted in training and onboarding new tellers, fostering a positive work environment.
  • Contractor

Marketing Officer

Sterling Bank Nig. Plc
09.2017 - 09.2018
  • Exceeded sales targets by presenting financial products to prospective customers.
  • Prepared sales proposals and managed customer relationships to drive revenue growth.
  • Attended industry trade shows and networked with clients to increase product visibility.

Education

Master of Science - Cybersecurity

Grand Canyon University
12-2025

Bachelor of Science - Economics

North American University
07-2015

Skills

  • Technical Proficiency: Experience with Linux (Red Hat, Ubuntu), Bash, Python, Microsoft Excel, Access, Outlook, Word, and CRM systems such as Salesforce and ERP systems like Finacle and Oracle-Flexcube
  • Problem-Solving & Analytical Thinking: Adept at investigating and resolving complex customer and transaction-related issues
  • Communication & Customer Relations: Strong ability to address customer concerns with clarity, empathy, and professionalism
  • Collaboration & Teamwork: Proven success working with cross-functional teams in financial institutions and corporate environments
  • Adaptability & Learning Agility: Eager to learn new technologies and improve workflow efficiency
  • Time Management & Organization: Consistently meets deadlines and enhances productivity through structured task management

Accomplishments

  • Successfully handled high-value government contracts, ensuring compliance with federal procurement policies.
  • Provided process improvement recommendations that enhanced order accuracy and efficiency.

Affiliations

  • Chartered Institute of Purchasing & Supply Management of Nigeria (MCIPSMN) 2017 - Present
  • Technology & Cybersecurity Networking Groups (NPOWER) Ongoing

Certification

  • CompTIA A+ June 2025
  • CompTIA IT Fundamentals+ (ITF+) June 2025
  • Google IT Support Certificate March 2025

Languages

English
Full Professional

Timeline

Technical Sales Support Executive

Stryker Medical Company
05.2024 - Current

Junior Linux System Administrator

Cloud and Prem
01.2024 - Current

E-Channels Officer & Customer Dispute Resolution Officer

Wema Bank Plc
01.2023 - 12.2023

Chargeback & NIP Dispute Officer

Union Bank Nig. Plc
12.2020 - 12.2022

Universal Teller

Union Bank Nig. Plc
10.2018 - 11.2020

Marketing Officer

Sterling Bank Nig. Plc
09.2017 - 09.2018

Master of Science - Cybersecurity

Grand Canyon University

Bachelor of Science - Economics

North American University

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