Experienced IT Consultant with 3 years of helping companies streamline their IT spending and make the most of their technical assets. Focused on big-picture strategies for managing IT resources. Skilled in evaluating and improving systems, infrastructure, and frameworks to support business growth.
AWS | Adobe | Microsoft Project | Microsoft 365 | Microsoft Devops | Jira | Smartsheets | Jira Service Management | Confluence | Microsoft Visio
Windows 8, 10, and 11 | Mac OS | Linux | Android | iOS
Jira Service Management Implementation (Spring 2024) - As a member of the team, I played a key role in ensuring the success of the implementation of Jira Service Management for various clients. I helped our team manage and develop different services and features of Jira Service Management. Using Jira Service Management backend and front end design, we created incident and change managements. With other features such as Service Request, Onboarding and Off-boarding Request.
Cloud ERP Implementation (Winter 2023) - As part of the PMO team I leveraged my expertise in onboarding and risk management to help our client create a comprehensive and effective onboarding document/process that streamlined the client onboarding experience and ensured continued success in their cloud ERP migration. In addition, I played a leadership role in conducting RAIDD (Risk Assessment, Issue Identification, Decision Making, and Delivery) calls, where clients identified critical risks and issues, our team provide guidance on how to resolve them, and collaborated with the client to create RAIDD material that was instrumental in improving our client's operational efficiency.
CMDB ServiceNow Implementation (Fall 2022) - I leveraged my expertise as a scrum master to track the development of our project. I created epics, features, and user stories by using Microsoft AzureDevops, tracking milestones, bugs, risk/issues, and project timeline. I was able to help our team overcome critical technology challenges and deliver exceptional results for our clients. By creating visually compelling ServiceNow dashboards and reports, I was able to effectively communicate complex data and insights to our clients, ensuring that they were fully informed and engaged in the project.