Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
CustomerServiceRepresentative

Kehinde Atobatele

Sugar Land,TX

Summary

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Representative

FEMA
09.2024 - 05.2025
  • Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems.
  • Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.
  • Made appropriate account corrections to resolve customer problems.
  • Conferred with customers by telephone or in-person to provide product or service information.
  • Built sustainable relationships and trust with customer accounts using open and interactive communication.
  • Contacted carrier representatives to make arrangements or issue instructions for shipping and delivery of materials.
  • Processed customer adjustments to maintain financial accounts.
  • Obtained and examined relevant information to assess validity of complaints and determine possible causes.
  • Used job-related software to complete contract forms, prepare change of address records or issue service discontinuance orders.

Customer Service Representative

XFINITY
01.2023 - 10.2024
  • Handled customer complaints and inquiries in a courteous and efficient manner.
  • Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
  • Developed strong customer relationships and loyalty through effective communication.
  • Responded to telephone inquiries and complaints following standard operating procedures.
  • Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
  • Assisted with training and mentoring new team members.
  • Processed orders, returns, and exchanges in an accurate and efficient manner.
  • Assisted customers with product selection by providing detailed information about available products and services.
  • Maintained an updated knowledge base of current products, services, pricing, promotions.
  • Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address customer issues.
  • Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
  • Logged details of customer service calls in computer system following correct protocols.
  • Processed orders and detailed transaction information to customers.

Sales Representative

Honda Of Tomball
02.2018 - 12.2022
  • Communicated product features, advantages, and benefits to customers.
  • Utilized persuasive communication techniques to close deals quickly and efficiently.
  • Developed and maintained strong customer relationships and networks within designated sales territory.
  • Worked with management teams to develop annual sales plans, goals, and targets.
  • Negotiated contracts and prices with clients to exceed sales goals.
  • Conducted regular follow ups with customers post purchase to ensure satisfaction and gauge loyalty levels.
  • Called and met with regular and prospective customers to build long-term customer relationships and networks.
  • Generated leads and maintained lists of prospective customers.
  • Attended scheduled training sessions and department meetings to build expertise.
  • Built strong relationships with key decision makers within target organizations in order to increase sales opportunities.
  • Advised clients regarding accounts, pricing schedules, and financing options.

Education

Bachelor of Science (B.S.) - Social Work Candidate

Walden University
Minneapolis, MN
05-2026

Skills

  • Customer service
  • Active listening
  • Time management
  • Data entry
  • Customer relations
  • Call center experience
  • Adaptability and flexibility
  • Computer proficiency
  • Payment processing
  • Call management
  • Task prioritization
  • Scheduling
  • Customer satisfaction measurement
  • Critical thinking
  • Microsoft Excel
  • Complaint handling
  • Complaint resolution
  • Client relations

Certification

Life Insurance

LANGUAGES

Yoruba - Native

Timeline

Customer Service Representative

FEMA
09.2024 - 05.2025

Customer Service Representative

XFINITY
01.2023 - 10.2024

Sales Representative

Honda Of Tomball
02.2018 - 12.2022

Bachelor of Science (B.S.) - Social Work Candidate

Walden University
Kehinde Atobatele