Kehinde Bello
704 Etna Drive,MD
Overview
3
3
years of professional experience
1
1
Certification
Work History
Service Desk Analyst
Nils
03.2023 - 11.2024
- Engaged in user support interactions via telephone, chat and email platforms.
- Served as the primary point of contact for all IT-related queries within the organization, directing users to appropriate resources when necessary.
- Enhanced customer satisfaction by providing timely, accurate, and empathetic support.
- Collaborated with IT teams to resolve complex issues, ensuring minimal downtime for endusers.
Direct Support Professional
Community Options Inc
02.2022 - 11.2022
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Education
Bachelor of Science - Cyber Security
University of Maryland Global Campus
Hyattsville, MD07-2026
Associate of Applied Science - Information Technology
Prince George's Community College
Upper Marlboro, MD08-2025
Skills
- Decision-making support
- Client documentation
- Appointment scheduling
- Case management
- Problem-solving
- HIPAA compliance
- Case documentation
Affiliations
- Diverse male initiative Society(DMSI)
- National Society of Collegiate Scholars (NSCS)
Certification
compTIA Security+
Languages
yoruba
Native or Bilingual
Timeline
Service Desk Analyst
Nils
03.2023 - 11.2024
Direct Support Professional
Community Options Inc
02.2022 - 11.2022
Bachelor of Science - Cyber Security
University of Maryland Global Campus
Associate of Applied Science - Information Technology
Prince George's Community College
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