Summary
Overview
Work History
Education
Skills
Certification
Timeline
Kehinde Olowoshile

Kehinde Olowoshile

Fort Worth,Texas

Summary

Results-driven professional leads, motivates and collaborates with teams of mechanics. Experienced in troubleshooting and diagnosing repair issues. Committed to implementing best practices and standards to deliver customer satisfaction.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Field Service Coordinator

Divurgent
01.2023 - 03.2024
  • Established performance metrics for the field service team, driving continuous improvement efforts.
  • Managed scheduling and dispatch of field service technicians, ensuring timely onsite support for clients.
  • participated in cross-functional meetings to discuss ongoing projects' status updates and potential roadblocks or challenges requiring collaboration between various departments.
  • Trained new Field Service Technicians on company procedures and best practices, enhancing team capabilities.
  • Effectively reviewed incoming service requests to prioritize workloads based on urgency and resource availability.
  • improved customer satisfaction by addressing and resolving field service issues promptly and effectively.
  • Reduced time to complete service calls and expertly retained key customers.
  • Coordinated and monitored service activities to confirm work met all requirements.
  • Developed and maintained strong relationships with customers, leading to improved brand loyalty.
  • Coordinated with sales teams to provide pre-and post-sales technical support, increasing customer retention.
  • Implemented efficient inventory management systems for parts and tools, reducing downtime and increasing productivity.
  • Monitored industry trends and competitor activities closely to make informed recommendations on ways to refine our service offerings continuously.
  • Collaborated with internal departments to streamline communication processes for faster issue resolution.
  • Analyzed data from completed service calls to identify trends and areas requiring additional training or resources.

Field Service Specialist

Optimum HIT
04.2021 - 10.2022
  • Streamlined service processes for quicker response times and increased efficiency in addressing client concerns.
  • Mentored junior technicians in best practices and procedures, contributing to the development of a skilled workforce capable of consistently delivering excellent service.
  • Established strong relationships with vendors and suppliers, negotiating favorable pricing on parts and equipment while maintaining quality standards.
  • Reduced operating costs through strategic inventory management, ensuring availability of necessary parts while minimizing overhead expenses.
  • Conducted thorough equipment inspections to identify potential problems, proactively addressing them before they escalated into costly repairs.
  • Managed on-call rotation schedules among team members to ensure 24/7 coverage for emergency support requests from customers nationwide.
  • Collaborated with cross-functional teams to develop comprehensive solutions, improving overall customer service quality.
  • Achieved high success rates in equipment repair, minimizing downtime for clients and maintaining optimal system performance.
  • Participated in industry conferences and workshops to stay current on the latest technologies and trends, applying this knowledge to improve client service offerings.
  • Delivered exceptional customer service through effective communication and prompt attention to client needs, fostering loyalty and repeat business.
  • Conducted regular safety training sessions for team members, promoting a culture of workplace safety and minimizing risk of accidents or injuries.

Education

Bachelor of Arts - Finance

Houdegbe North American University

Skills

  • Scheduling Coordination
  • Field Operations
  • Logistics Planning
  • Health and safety compliance
  • Resource Utilization
  • Community liaison
  • Service monitoring and evaluation
  • Individualized service plans
  • Notetaking and documentation
  • Goal Setting
  • Meeting facilitation
  • Client Advocacy
  • Team Leadership
  • Proficiency in Office programs
  • Safety Compliance
  • Repair Requirements Determination
  • Decision-Making
  • Cross-Functional Collaboration
  • Visual Inspection
  • Work Estimation

Certification

Certified Information Systems Auditor

Timeline

Field Service Coordinator - Divurgent
01.2023 - 03.2024
Field Service Specialist - Optimum HIT
04.2021 - 10.2022
Houdegbe North American University - Bachelor of Arts, Finance

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Kehinde Olowoshile