Kehinde Osunniran
Bowie,MD
Summary
Detail-oriented and customer-focused IT Support Specialist with hands-on experience in troubleshooting hardware/software issues, managing IT tickets, and providing technical assistance. Adept at diagnosing system issues, maintaining databases, and ensuring seamless IT operations. Strong problem-solving skills, excellent communication skills, and a track record of efficiently resolving IT issues. Recently certified in SOC operations with hands-on cyber range experience in threat detection, incident response, and log analysis.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT Tech Help Desk
Towson University
08.2022 - 12.2024
- - Resolved 30+ IT support tickets weekly, troubleshooting software, hardware, and network issues for students and faculty.
- - Provided onsite and remote technical support, ensuring minimal downtime and efficient resolution.
- - Assisted with setting up and maintaining lab computers, printers, and classroom technology.
- - Trained end-users on basic troubleshooting steps, improving first-call resolution rates.
- - Collaborated with IT staff to document common issues and streamline troubleshooting procedures.
IT Associate
Overcomers Worship Center
08.2017 - 08.2019
- - Enhanced department efficiency by streamlining processes and implementing new administrative systems.
- - Managed day-to-day operations, including computer maintenance, video development, video editing, media news dissemination, advertisement outreach, and program events publishing.
- - Programmed media input sources to output sources, ensuring seamless operation and effective utilization of multiple projection feeds during live audience events.
- - Effectively utilized publishing broadcast applications to facilitate the broadcasting of scheduled program events, optimizing media delivery for the audience.
Education
B.S. - Computer Science
Towson University
Towson, MD12.2024
Skills
- - IT Support & Troubleshooting: Windows, Linux, software/hardware diagnostics, system updates, ticketing systems (ServiceNow)
- - Help Desk Tools: Remote desktop support, Microsoft Office Suite, Google Workspace
- - Database Management: MySQL, SQLite, data entry, and management
- - Networking: Basic TCP/IP troubleshooting, Wi-Fi connectivity, printer configurations
- - Cybersecurity & SOC Skills: SIEM monitoring, log analysis, incident response, malware detection, threat hunting (via cyber range)
- - Soft Skills: Strong communication, problem-solving, attention to detail, adaptability
Certification
- - Google IT Support
- - BCR Cyber's SOC Operations Analyst I (SOCOA I), 2025
Hands-on Cyber Range Training: Conducted threat detection, incident response, and log analysis in a simulated SOC environment.
Timeline
IT Tech Help Desk
Towson University
08.2022 - 12.2024
IT Associate
Overcomers Worship Center
08.2017 - 08.2019
B.S. - Computer Science
Towson University
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