Kehinde Sikirat Taiwo
Laurel,United States
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
14
14
years of professional experience
Work History
Customer Service Cashier
Kalvee Restaurant
01.2024 - Current
- Processed customer transactions efficiently, ensuring accurate cash handling and register operation.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of checkout area to enhance shopping experience.
- Monitored inventory levels at the point of sale, facilitating timely restocking of merchandise.
- Assisted in training new cashiers on operational procedures and customer engagement techniques.
- Collaborated with management to develop promotional displays that increased customer engagement.
- Led efforts to streamline checkout processes, reducing wait times for customers during peak hours.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Processed customer orders and accurately handled payment transactions.
Customer Service Representative
VDART
06.2021 - 11.2023
- Resolved customer inquiries promptly, enhancing satisfaction. Implemented streamlined processes, reducing average call time. Collaborated on team projects to improve service quality.
- Analyzed customer feedback to identify recurring issues. Developed data-driven solutions, leading to a notable decrease in complaint rates. Optimized call routing for efficiency.
- Assist with customers claims
- Assist with inbound calls , voicemail and chat in appropriate timely manner.
- Proposed and implemented new customer service strategies. Utilized emerging technologies to enhance user experience. Contributed to the development of a knowledge base system.
- Assist customers with day to day benefits and healthcare related questions
- Assist in technical issues
cashier/ customer representative
popeyes
10.2019 - 05.2021
- Served customers with a smile, efficiently managed cash transactions, and resolved inquiries promptly, enhancing overall customer satisfaction at Popeyes.
- Streamlined order processing, reducing wait times and improving customer flow during peak hours, contributing to increased sales and positive reviews.
- Maintained meticulous cash handling procedures, ensuring accurate transactions and balancing registers with precision at shift end.
- Optimized order processing, reducing customer wait times and boosting sales during peak hours, while maintaining accurate cash handling procedures.
- Fostered positive team dynamics, contributing to improved customer service and operational efficiency in a fast-paced food service environment.
- Assist in customer claims and concerns
Customer Service Representative
RENENT
02.2012 - 01.2018
- Managed high-volume customer inquiries, resolving issues efficiently. Implemented process improvements, reducing response times and enhancing customer satisfaction.
- Documented, research and resolved customer service issue
- Performed backup of organization's data stored in sales force environment
- Collaborated across departments to resolve customer related issues
- Conducted in-depth research to resolve complex customer issues, developing comprehensive documentation for future reference and process improvement.
Education
high school -
fortland college
06.2009
Higher National Diploma - Accounting
Moshood Abiola Polytechnic
Abeokuta, Nigeria10.2014
National Diploma - Accounting
The polytechnic Ibadan
Ibadan, Nigeria02.2012
Skills
- Time Management
- Data Entry
- Customer Service
- Problem Solving
- Team Collaboration
- Customer inquiries
- Cash handling expertise
Languages
English
Timeline
Customer Service Cashier
Kalvee Restaurant
01.2024 - Current
Customer Service Representative
VDART
06.2021 - 11.2023
cashier/ customer representative
popeyes
10.2019 - 05.2021
Customer Service Representative
RENENT
02.2012 - 01.2018
Higher National Diploma - Accounting
Moshood Abiola Polytechnic
National Diploma - Accounting
The polytechnic Ibadan
high school -
fortland college