Kehlie Gomez
Ogden,Utah
Summary
Proven leader in compliance and regulatory oversight, adept at legal research and fostering team collaboration. At the State of Utah, Office of Recovery Services, I spearheaded account reconciliation and employee training, enhancing case management efficiency. Skilled in compliance monitoring and internal auditing, I excel in resolving client concerns, demonstrating a commitment to excellence and regulatory adherence.
Overview
12
12
years of professional experience
Work History
Compliance Agent III
State Of Utah, Office Of Recovery Services
06.2023 - 06.2024
- Led a team of junior compliance professionals providing guidance on their day-to-day responsibilities and fostering a collaborative work environment.
- Reconciled accounts for multiple junior agents case loads
- Refunded excess payments
- Conducted new employee training
- Maintained accurate case and accounting logs
- Conducted administrative hearing reviews
- Responded to and resolved client complaints and concerns
Compliance Agent II
State Of Utah, Office Of Recovery Services
04.2012 - 06.2023
*Communicated with individuals and organizations to secure delinquent payments
*Reviewed and verified account balances
*Clearly explained law, policy and procedures with clients
*Negotiated settlements
*Performed research
Education
Bachelor of Science - Social Science
University of Maryland - College Park
College Park, MDSkills
- Legal Research
- Documentation Review
- Regulatory knowledge
- Training delivery
- Compliance Monitoring
- Internal Auditing
Timeline
Compliance Agent III
State Of Utah, Office Of Recovery Services
06.2023 - 06.2024
Compliance Agent II
State Of Utah, Office Of Recovery Services
04.2012 - 06.2023
Bachelor of Science - Social Science
University of Maryland - College Park
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