Kehven Williams

Assist with application and admission process

• Provide guidance to prospective and current students and parents on the admissions, student aid, and enrollment services process
• Assist students with completing FAFSA and other financial aid applications, including explaining aid options, eligibility, and awards
• Provide exemplary customer service by building knowledge of Enrollment Services policy and procedures
• Assist with student course selection, creating class schedules, registration, and initial degree audit
• Serve as the primary counselor for a working caseload of students
• Utilize systems to assist students in making a seamless transition from admissions to registration

• Directed and participated in recruitment initiatives.
• Referring clients to financial services and professionals
• Training programs with financial advisors and small business owners

• Assist students with completing FAFSA and other financial aid applications, including explaining aid options, eligibility, and awards
• Assist in other duties as assigned to help managers and directors implement policies related to financial aid
• Providing excellent customer service for students, parents and visitors
• Participation in professional development workshops and student services training
• Transition from Financial Aid Counselor to Enrollment Services Counselor after the 2022 merger with Admissions and Financial Aid

• Handled customer complaints in an efficient and courteous manner.
• Attended training sessions regularly to stay abreast of changes in company policies or procedures.
• Provided support to members regarding account inquiries, processing transactions, and resolving issues.
• Assisted colleagues with tasks as needed during peak times of activity.
• Greeted customers in a friendly and professional manner.
• Provided guidance to members on how best to use products or services offered by the organization.

• Assisted Director in operating Federally Funded TRIO Student Support Services Program
• Maintained accurate and complete student records required by laws, district policies and administrative regulations.
• Planned and conducted orientation meetings and group conferences to promote adjustment of individuals to new life experiences.
• Advised students on course selection and academic pathways.
• Prepared students for later educational experiences by encouraging to explore learning opportunities and persevere with challenging tasks.
• Directed and participated in identification/selection and enrollment activities.

• Effective management of federally funded TRIO Program for 225 first generation, low income, and students with disabilities
• Directed the program's daily operations, ensuring compliance with applicable laws and regulations.
• Developed and implemented strategic plans to ensure program goals were met.
• Conducted regular meetings with program staff to review progress on strategic initiatives.
• Identified opportunities for process optimization through data analysis.
• Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
• Managed budgeting and financial planning processes for the program.

• Successfully provided counseling, intrusive academic advising and student development services for federally funded TRIO Program serving first generation, low income, and students with disabilities
• Provided services in financial aid financial literacy academic resources and other counseling services
• Management of the tutoring and learning lab
• Developed and facilitated a college orientation course specifically designed to meet the needs of program participants
• Incorporated formative and summative methods of evaluation to improve program planning
• Conducted career development assessments and advising
• Coordinated presentations, workshops and facilitated college visits